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idata
Community Manager
1,020 Views

I requested a service request for my SSD, and what should I do now?

I received an e-mail from intel which told me that my request status has changed. Now the status is "Open". So... what should I do now? Just wait?

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2 Replies
Johnny_Y_Intel
Employee
55 Views

Yes, please wait for response from support agent

jbenavides
Honored Contributor II
55 Views

Hello,

As yanqiang mentioned, if you have a support ticket open it is better to wait for a support agent to contact you.

Additionally, you can check the http://www.intel.com/content/www/us/en/support/contact-support.html Contact Support website and look for direct contact methods available in your region, such as chat or phone. This way you can get in touch with a support agent and check the current status of your case.

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