Community
cancel
Showing results for 
Search instead for 
Did you mean: 
仲殷
Beginner
1,504 Views

INTEL 750 NVME PCI-E 1.2TB When the computer sleep(no hibernate, it is off), the driver is missing.

My INTEL 750 NVME PCI-E 1.2TB use the 1007 version driver, it is installed as the system booting disk. When the computer sleep(no hibernate, it is off), the driver is missing.

Only after rescan the hardware,the hard disk was be found again.

I was get many times red screen aftet the computer go to sleep and must reboot the system by reset button. I do not know the reason.

Then yesterday I began a test, install a new windows 7 system at a SATA HDD and the INTEL 750 NVME PCI-E 1.2TB SSD be the second disk. Then I find the driver is missing after resume from sleep. Only after rescan the hardware,the hard disk was be found again.

0 Kudos
8 Replies
jbenavides
Honored Contributor II
119 Views

Hello,

Here are a few things to check about this condition:

- Make sure you https://downloadcenter.intel.com/download/23929/Intel-Solid-State-Drive-Data-Center-Family-for-NVMe-... Download Intel® Solid-State Drive Data Center Family for NVMe Drivers

- Confirm that your are using a PCIe* Gen 3.0 x4 slot.

- Check the http://www.intel.com/content/www/us/en/support/topics/oems.html Computer Manufacturer Support Websites and make sure you are using the most recent BIOS for your motherboard.

- Some systems may take longer to initialize PCIe drives. Please go to the computer BIOS and try disabling Fast boot, or other similar technology that may cause the PC to come up before the SSD is ready.

For further assistance, let us know additional details about your system.

PC brand and model, motherboard, BIOS version.

 

Are you booting from the 750? or is it working as a secondary drive?
仲殷
Beginner
119 Views

CPU HexaCore Intel Core i7-5930K, 3500 MHz (35 x 100)

MAINBOARD Asus X99-E WS (7 PCI-E x16, 1 M.2, 8 DDR4 DIMM, Audio, Dual Gigabit LAN)

RAM 32672 MB (DDR4-2133 DDR4 SDRAM)

DIMM-A1: G Skill F4-2666C15-8GRKB 8 GB DDR4-2133 DDR4 SDRAM (19-15-15-35 @ 1066 MHz) (18-15-15-35 @ 1066 MHz) (16-15-15-35 @ 1066 MHz) (15-15-15-35 @ 1066 MHz) (14-14-14-34 @ 1037 MHz) (13-13-13-31 @ 962 MHz) (12-12-12-29 @ 888 MHz) (11-11-11-27 @ 814 MHz) (9-9-9-22 @ 666 MHz)

DIMM-B1: G Skill F4-2666C15-8GRKB 8 GB DDR4-2133 DDR4 SDRAM (19-15-15-35 @ 1066 MHz) (18-15-15-35 @ 1066 MHz) (16-15-15-35 @ 1066 MHz) (15-15-15-35 @ 1066 MHz) (14-14-14-34 @ 1037 MHz) (13-13-13-31 @ 962 MHz) (12-12-12-29 @ 888 MHz) (11-11-11-27 @ 814 MHz) (9-9-9-22 @ 666 MHz)

DIMM-C1: G Skill F4-2666C15-8GRKB 8 GB DDR4-2133 DDR4 SDRAM (19-15-15-35 @ 1066 MHz) (18-15-15-35 @ 1066 MHz) (16-15-15-35 @ 1066 MHz) (15-15-15-35 @ 1066 MHz) (14-14-14-34 @ 1037 MHz) (13-13-13-31 @ 962 MHz) (12-12-12-29 @ 888 MHz) (11-11-11-27 @ 814 MHz) (9-9-9-22 @ 666 MHz)

DIMM-D1: G Skill F4-2666C15-8GRKB 8 GB DDR4-2133 DDR4 SDRAM (19-15-15-35 @ 1066 MHz) (18-15-15-35 @ 1066 MHz) (16-15-15-35 @ 1066 MHz) (15-15-15-35 @ 1066 MHz) (14-14-14-34 @ 1037 MHz) (13-13-13-31 @ 962 MHz) (12-12-12-29 @ 888 MHz) (11-11-11-27 @ 814 MHz) (9-9-9-22 @ 666 MHz)

BIOS TYPE AMI (06/12/2015)

DISPLAY:

DISPLAY NVIDIA GeForce GTX 980 Ti (6 GB)

DISPLAY NVIDIA GeForce GTX 980 Ti (6 GB)

DISPLAY NVIDIA GeForce GTX 980 Ti (6 GB)

DISPLAY NVIDIA GeForce GTX 980 Ti (6 GB)

3D nVIDIA GeForce GTX 980 Ti

MONITOR Dell UltraSharp U2415 [24" LCD] (0VDV348J168L)

multimedia:

SOUND Creative SB X-Fi Audio Controller

SOUND nVIDIA HDMI/DP @ nVIDIA GM200 - High Definition Audio Controller

存储设备:

IDE CONTROLLER Intel(R) 9 Series Chipset Family SATA AHCI Controller

IDE CONTROLLER Intel(R) C610 series/X99 chipset sSATA AHCI Controller 1 - 8D62

CONTROLLER Asmedia 106x SATA Controller

CONTROLLER Asmedia 106x SATA Controller

CONTROLLER Intel(R) Solid-State Drive P3700/P3600/P3500/750 Series

CONTROLLER Marvell 92xx SATA 6G Controller

HARD DISK NVMe INTEL SSDPEDMW01 SCSI Disk Device (1117 GB)

HARD DISK Romex RAMDISK SCSI Device (16 GB)

HARD DISK ST3000VX000-1ES166 ATA Device (3000 GB, 7200 RPM, SATA-III)

VIRUAL DRIVER DTSOFT Virtual CdRom Device

NETWORK Intel(R) Ethernet Connection (2) I218-LM

NETWORK Intel(R) I210 Gigabit Network Connection

NETWORK TAP-Windows Adapter V9

NETWORK VMware Virtual Ethernet Adapter for VMnet1

NETWORK VMware Virtual Ethernet Adapter for VMnet8

USB2 CONTROLLER Intel Wellsburg PCH - USB 2.0 EHCI Host Controller 1

USB2 CONTROLLER Intel Wellsburg PCH - USB 2.0 EHCI Host Controller 2

USB3 CONTROLLER ASMedia ASM1142 USB 3.0 xHCI Controller

USB3 CONTROLLER Intel Wellsburg PCH - USB 3.0 xHCI Host Controller

DMI:

DMI BIOS manufacture American Megatrends Inc.

DMI BIOS VERSION 1201

DMI manufacture ASUS

DMI mainboard X99-E WS

仲殷
Beginner
119 Views

I using the newest 1007 driver version

Only the BIOS version is not newest, I need test the 1302 Bios.

仲殷
Beginner
119 Views

I update the bios to the newest 1302 and close the "fastboot" option, but the situation is same.

When the system go to sleep, the store controller "Intel(R) Solid-State Drive P3700/P3600/P3500/750 Series" is disappear in the Device Manager, only after you reflesh it then appear again.

仲殷
Beginner
119 Views

I close intel speedstep and same as this option to avoid the powermanager to close the disk not properly. In windows system I close the PCI-E LPM option.

仲殷
Beginner
119 Views

I found even at windows 10 , use the driver of microsoft instead of the intel's driver, the system still go to freezen after resume from sleep.

I guess:

1. The 750's firmware has some bug.

2. The windows sleep mode has some bug with nvme.

3. The x99 bios has some bug with nvme.

jbenavides
Honored Contributor II
119 Views

Please try the following actions:

- https://downloadcenter.intel.com/download/18455/Intel-Solid-State-Drive-Toolbox Download Intel® Solid-State Drive Toolbox, then use the tool to update the SSD firmware to the most recent version.

- Review the document: http://download.intel.com/support/ssdc/hpssd/sb/nvme_boot_guide_332098001us.pdf Booting from an NVMe* PCIe* Intel SSD. There are many configuration examples for different motherboards, choose the closest match and make sure that your system is configured properly.

仲殷
Beginner
119 Views

Dear

Yesterday I update the driver to 1.5.0.1002, and found this issue is still appear. I install the Intel® Solid-State Drive Toolbox 3.3.6, but the firmware is 8EV10174, I already update to this version.

I also try to update the mainboard firmware, but the 1302 version is the lastest I could use, the newest version 2209 or 3201 ... is lead my computer to crash or blackscreen. These newest version is for the Broadwell-EP CPU or Broadwell-E CPU, not for my CPU.

So, the only thing I could do is turn on the Away mode in Win7. At least the system would not frozen after a long time idle status.

Does Intel could do any things for me?