Community
cancel
Showing results for 
Search instead for 
Did you mean: 
idata
Community Manager
2,599 Views

Intel 310 series SSD mSATA driver conflicts Windows 8 Consumer Build

Hi Intel SSD community/support.

This is my first post here. As a desktop user with good Intel SSD experiences, I naturally decided upon an Intel product for reliability and performance as an upgrade to my MSi Windpad 110W Tablet. http://www.msi.com/product/nb/WindPad-110W.html# /?div=Specification SPECS.

I replaced the stock Sandisk 32GB SSD with the;

* Solid State (SSD) - Intel - SSDMAEMC080G2C1

 

Intel 80GB SSD, 310 Series, mini PCIe mSATA 3Gb/s, Read 200MB/s, Write 70MB/s, OEM

Under Windows 8 Consumer Build - the SSD causes the OS to hang and become unbootable after initial clean install (once any device driver install or Windows Update is attempted). Under a clean install of Windows 7 - with all drivers and updates completed, the Win8 Boot disc will not even load allowing an upgrade install (hands also).

However - the stock 32GB Sandisk SSD performed the Windows 8 install without any issues, and allowed driver updates and Windows Updates to occur - never once crashing, hanging or making the OS unbootable.

I can only deduce that the Hardware/Driver of the Intel SSD is the root cause of the issue. Right now, WIndows 7 is performing with no issues on the same Tablet device with the installed Intel 310 series SSD. I also installed 4GB of RAM (replacing 2GB stock) - however memtest and other diagnostics proved there was no Win8 issue with the RAM.

Can you please confirm;

A. If you have any suggested driver updates or fixes for this issue and/or

B. My Australian warranty/refund position (purchase was last week).

Here's a link to others confirming the same issue: http://forum.tabletpcreview.com/other-brands/42626-msi-windpad-110w-44.html link

Thank you.

Sheeds.

http://www.wpdownunder.com http://www.wpdownunder.com

PS - I was aiming to do a Win8 preview write-up on my website and need this issue resolved first.

0 Kudos
20 Replies
idata
Community Manager
98 Views

Also posted an issue thread in the Windows 8 sub-forum at MS Answers.

http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_install/intel-310-series-ssd-caus... LINK.

idata
Community Manager
98 Views

Can someone from Intel SSD support please respond?

idata
Community Manager
98 Views

Intel... Hello? A bunch of us are having this same issue with the Intel 310 series SSD mSATA. Please respond...

idata
Community Manager
98 Views

Still no comments?

What's the refund policy based on the drive not working, when cheaper, slower mSata devices like the stock MSI Windpad Win7 Sandisk 32GB SSD does work with Win8?

:/

idata
Community Manager
98 Views

idata
Community Manager
98 Views

Intel Australia(?) have now raised a trouble ticket on this matter - after I called them today. A very helpful technical customer service person has advised they will report back to me on this ticket and their findings.

I will naturally update here when they do

idata
Community Manager
98 Views

I, too, went back to the stock drive and it worked flawlessly. The lack of response from Intel will solidify my commitment to never purchase another intel drive again... once bitten, twice shy. Thanks for the post, Sheeds.

idata
Community Manager
98 Views

Cheers swotime.

I received this reply from them a short time ago:

"We did a simulation in our laboratory using Windows 8 consumer build and a solid state drive on an Intel based system. Was able to successfully installed the operating system and Windows update without encountering the said issue. Since Windows 8 is not yet officially release, we are not able to investigate further, perhaps we can wait for the official release to further investigate in case the issue persist. Hope the above information clarify. Again, thank you for bringing this matter to our attention."

I have asked;

A. Did they test the mSATA 310 series drive (not a regular SATA drive)?

B. Have they tried it on an ARM CPU based tablet system - NOT an intel system as they reported above?

Not sure their simulation was ever going to give us answers if NO to either of the above!

Cheers.

idata
Community Manager
98 Views

Apparently their simulation was tried on a different series SSD (510) and on an intel based CPU/Desktop system.

How that was ever going to reflect our issues - I do not know!

Waiting to hear back.

idata
Community Manager
98 Views

Here we go. Intel's latest technical support reply:

"Our testing shows the compatibility you've mentioned is not with Intel SSD and Win8 but also including AMD-based chipset, this would need to be further investigated upon official release of Windows 8."

So it's the combo of Windows 8 and the AMD chipset/CPU which is causing incompatibilities with the Intel 310 series mSATA SSD! Damn.

idata
Community Manager
98 Views

Thanks, Sheeds. At least that shed some light. I'll likely use the stock drive for the time being and I'm sure by the time they get around to fixing the issue, mSATA drives will be dirt cheap and I'll be getting a bigger drive that's NOT Intel :-).

idata
Community Manager
98 Views

Well here's a quick summary from the MSi Windpad thread over at the tablet forums that a user made:

Sandisk SSD + AMD chipset + Win 7 = Everything OK

 

MydigitalSSD + AMD chipset + win 7 = Everything OK

 

Intel 310 SSD msata + AMD chipset + Win 7 = Everything OK

 

Intel 310 SSD msata + Intel chipset + Win 7 = Everything OK

Sandisk SSD + AMD chipset + Win 8 = Everything OK

 

MydigitalSSD + AMD chipset + win 8 = Everything OK

 

Intel 310 SSD msata + Intel chipset + Win 8 = Everything OK

 

Intel 310 SSD msata + AMD chipset + Win 8 = NOT OK

idata
Community Manager
98 Views

I followed up tech support from Australia, logged a help ticket and discovered the answer this way. With over 1K views of this post over 3 weeks - there was NOT a SINGLE reply from intel staff here.

idata
Community Manager
98 Views

Now intel are saying they won't support a refund.....

idata
Community Manager
98 Views

Well, Microsoft's new RELEASE PREVIEW still has the same issue caused by this drives incompatibility with an AMD chipset.

Not good enough INTEL. Will be elevating this issue with Australian Customer Service.

Johnny_Y_Intel
Employee
98 Views

Since Windows 8 is still not official released, it should be normal if there is any issue with that. I don't think Intel or Microsoft would fix it on a beta OS.

And when Intel released 310 SSD, there is no Windows 8, and this SSD works properly with AMD chipset and Windows 7, it means at least Intel did some validation on AMD platform, but nobody can guaranty his product will work perfectly with all future OS, right?

Not sure if you already checked with AMD or MSI, believe they also need to do some validation with other hardwares before product launch, and why they did not test Intel 310 SSD & Windows 8...

idata
Community Manager
98 Views

It looks like this issue's root cause has been identified:

http://forum.tabletpcreview.com/other-brands/42626-msi-windpad-110w-54.html# post284782 http://forum.tabletpcreview.com/other-brands/42626-msi-windpad-110w-54.html# post284782

"I finally got mine to work with Windows 8 and an Intel 310 SSD. Right after the install I disabled the "Volume Shadow Copy" service. This has allowed me to install the updates and a bunch of apps from the store. I had figured from some time that this service was involved, but, I had to try a bunch of different things before my pride would allow me to just disable the service."

So Diabling the Volume Shadow Copy Service is a work around to allow the Intel SSD to work with Win8.

Any ideas on issues/problems with doing this, backups aside?

idata
Community Manager
98 Views

I'll second that! I have the exact same problem using an 80GB X-25 Intel SSD. I have it installed in an HP DM1Z-4200, which uses an AMD SATA chipset. My symptoms are exactly the same though... running Windows Update or making configuration changes (system restore triggers?) the system takes about 1 hour to boot with the HDD light lit. When I don't make a config change, it boots in a few seconds. Ready... set... fix it! I'm waiting the hour or so it takes my notebook to boot up, and then i'm going to try disabling VSS.

idata
Community Manager
98 Views

purplehalf - I "fixed" mine by buying a competitors SSD and ebaying the Intel. Will never buy an Intel SSD again.