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idata
Community Manager
1,769 Views

Intel 520 120gb problems - freezing, can't boot, help!

About 2 months ago my primary hard drive failed in my desktop PC after 3 years service, so I lost my OS and programs (but not my data, which is on my secondary HD).

I installed Windows 7 64bit onto my secondary hard drive so I could continue using my computer, then went out and bought a new Intel 520 120gb SSD. I installed Windows 7 64bit onto it, installed the latest drivers, everything was working fine, amazing performance, wasn't having any issues at all.

4 days ago I downloaded and installed Starcraft 2 HOTS, and I left my computer on all day as it was an 18gb download. That night, after playing the game for about 15 minutes, the UI froze completely - I could still move the mouse, but nothing else was responsive (couldn't ALT-TAB to desktop, CTRL-ALT-DEL wouldn't work).

I had to reset the computer, booted OK, started playing the game again thinking it was just one of those glitches you get from time to time, got another 20 minutes or so into it, and had the same problem, only this time the computer restarted itself not long after freezing. When it tried to boot, I got a message along these lines:

Error 0xc000000e: The boot device is inaccessible.

I can get it to boot again by unplugging the computer and leaving it for a while before plugging it back in, but it only takes around 20-30 minutes before I get into the same cycle of problems again.

Basically I have no idea what to do here - is the drive screwed or is there a way for me to resurrect it? Consider me a n00b when it comes to troubleshooting this stuff.

It's driving me crazy.

Thanks,

Sam

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6 Replies
idata
Community Manager
73 Views

Have you run the Intel SSD Toolbox?

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=18455 Download Center

idata
Community Manager
73 Views

Tried:

sfc /scannow

chkdsk /f /v

System restore?

EDIT: Checked Device Manger for problems?

EDIT2: Oops, didn't read the noob part.

So, when you get booted, run:

sfc /scannow

and

chkdsk c: /f /v

from an elevated command prompt. Hit the Windows key (the one with the Microsoft flag on it) and type:

cmd

hold down all these keys:

shift

ctrl

enter

That should open the command prompt at an elevated level where you can run those two commands. Hopefully, C: is your boot drive where the SSD is located. If not, you have to figure out what letter is assigned to the boot drive. What I'm asking you to do is to verify the operating system (OS) is OK. those two commands basically inform one if the OS is cool. It's not iron-proof clad guarantee, but it's good enough. System Restore, is used to get the system to a state it was in before you had problems, such as, before the game was installed.

idata
Community Manager
73 Views

Have you tried Start-Up Repair?

http://windows.microsoft.com/en-us/windows7/products/features/startup-repair Startup Repair - Microsoft Windows

idata
Community Manager
73 Views

Hello Sam piper, on this case it is possible that your Solid State Drive have failed, what you can try to do in order for you to get back the functionality of the Solid State Drive will be to perform a secure erase and then install the operating system at the Solid State Drive.

You can use the Intel(R) Solid State Drive toolbox to do that the following link:

https://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/18455/eng/Int... https://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/18455/eng/Int...

idata
Community Manager
73 Views

Thanks for the answers guys - I've already tried Startup Repair but not had any luck with it.

I'll try all your suggestions soon, I suspect that I'll have to try a secure erase though.

idata
Community Manager
73 Views

Do try System Restore before a secure erase (it's easy and reversable). You can always re-install the game again. My hunch is that the problem lies with the game (installation), but my track record hasn't been very good recently.

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