I recently ran a full diagnostic scan of my Intel 530 240GB SSD the other day and saw that it failed at 9% during the Read Scan portion of the test while showing this message: "Error: An error was detected reading data from the selected Intel SSD. Contact your reseller or local Intel representative for assistance."
Since then, I have updated to the latest version of Intel SSD Toolbox (v3.4.7) and ran the test again with the same result. I have owned my drive for three years now and use it in my home desktop. After looking around at some of the other posts regarding SSDs, it was a common theme for an attachment of the SMART details provided by the Intel SSD Toolbox.
Any advice or help would be greatly appreciated,
We understand that your Intel® SSD 530 Series failed the Read Scan on Intel® SSD Toolbox.
Thanks for sharing the SSD's S.M.A.R.T. log. Based on it, the SSD seems to be in good health. The error may be caused by corrupted data on the drive. We recommend to create a back up of the information on the drive and run a secure erase.
You can secure erase the SSD using Intel® SSD Toolbox. You may also use Microsoft* DiskPart* as instructed in the article below:
- https://www.intel.com/content/www/us/en/support/articles/000022179/memory-and-storage.html Removing Partitions with Microsoft DiskPart*
After doing, please run the Full Diagnostic scan again and let us know the results.
I have a problem about the intel SSD Optimizer of 530 series 120GB,as the following snipping picture,
could you giving me some explain about the error code(10/114),and if you have some suggestions to solve the problem, show me please~
Thank you very much~~@Eugenio F
Thanks for posting. We understand that you're receiving error (10/114) for Intel® SSD Optimizer at Intel® SSD Toolbox.
Just to confirm, do you receive this error before running the Optimizer, or after? As for possible solutions, please install the latest Intel SSD Toolbox version (3.4.9 as of today):
- https://downloadcenter.intel.com/download/27330/Intel-Solid-State-Drive-Toolbox?product=80096 Intel® Solid State Drive Toolbox
Once installed, make sure the firmware for your Intel® Solid State Drive 530 Series is up to date. The latest firmware versions for this drive are DC32 for the 2.5" form factor, and DC33 for the mSATA. After that, please reboot your system and try again.
Please let us know how it goes for you.
Thank you for your help, I already updated the software version to 3.4.9, but the same problem still occurred.
I have never met this problem before, I'm not sure whether there are some wrong settings of Win 10.I capture the picture of the storage setting as the following:
Please give me suggestion, Thank you very much.
Thanks for updating Intel® SSD Toolbox. In order to further investigate the issue, we would like some additional information:
1. Intel® SSD Toolbox log. This log is created using the "Export" button in the "Homepage" of Intel® SSD Toolbox.
2. Intel® SSD Toolbox runtime log file. This should be found here: C:\intel\logs\intelSSDTDK.log
3. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Intel® System Support Utility report. Download this tool, once it scans your system it will allow you to save the report.
Please attach these three files to your next reply. To enable file attachments, you will need to switch to the advanced editor mode while replying.
Thank you for replying, I have already gotten the three files, as the attachments. Hope to give you some information to solve the problem.
Thanks for sharing the requested files.
We noticed the firmware on your Intel® SSD 530 Series is LAFi, meaning this is a drive manufactured by Intel for a different company, most likely Lenovo*. Please confirm with your system manufacturer if there are firmware updates available for your SSD as this might help.
Intel® SSD Optimizer is a manual way to run TRIM on our SSDs. Please make sure your system has the requirements to run https://www.intel.com/content/www/us/en/support/articles/000006462/memory-and-storage.html TRIM:
I hope this information will be useful for you.
Thank you for taking the time to follow up. Between the holiday season and other events I have not yet tried a fresh install of the OS on the Intel SSD.
Additionally, the copy of Windows that I have is an OEM version. Wiping the drive clean for a fresh install would require the purchase of another license key that I do not have at this time.
You're welcome! We understand that you don't want to lose your current Windows* 10 OEM license.
As an alternative, please run the chkdsk /f on your SSD from an elevated command prompt window. You can find more details and information on how to use this command here:
- https://technet.microsoft.com/en-us/library/cc730714(v=ws.11).aspx Chkdsk
Note: Intel supplies these links as a courtesy to our customers and does not endorse these tools or links over any other options. The customer assumes full responsibility for proper use of these tools.
Please restart the system after the chkdsk /f finishes and let us know if the program finds and corrects any errors. Run the Full Diagnostics again from Intel® SSD Toolbox.
Thanks for your reply. We noticed you've already posted in reporting the same issue, please check the answer provided there and your private messages as well.