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idata
Community Manager
2,174 Views

Intel 530 series 180 GB not recognised by Windows 10 setup

This week I bought a Intel 530 series 180 GB for my Medion Akoya E1232T notebook to replace the 500gb hdd (installed: Ubuntu 16.04 and Windows 10 dual boot)

 

The product code of the 530 series = SSDSC2BW180A4K5 / version G88473-201.

 

I prefered a clean install, so I downloaded from the Microsoft site Windows 10 ISO (USB setup)

 

Unfortunately Windows 10 did not recognised the SSD and asked for a driver.

I have tried the same with Ubuntu 14.04 and 16.04 and they both recognised the SSD and work both very fast with the SSD.

I also tried to update the firmware of the SSD but the ISO (Fissdfut_2.1.5.iso) did not boot. All other ISO's (Linux, Windows ect boot without any problems)

Has anyone a solution for me so that I can install Windows 10?

Thanks in advance.

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11 Replies
idata
Community Manager
79 Views

Hello Frank58,

 

 

Thanks for posting in our forum.

 

We understand you would like to have Windows® 10 installed in your new Intel® SSD 530 series but the installation is not detecting the drive.

 

 

It seems the system should be able to install Windows® 10, however, could you please check with the OEM in order to verify if the BIOS is updated and if they can provide a driver, which it is weird since this is a SATA drive.

 

We know the SSD works fine since you were able to load other operating system on it with no problem.

 

 

Let us know the outcome.

 

 

Regards,

 

NC
idata
Community Manager
79 Views

Hello,

I have contacted Medion servicedesk and they told me that if there is anything changed in the original hardware configuration of the notebook they will not give any support.

I have now put back the orginal hdd and will try a firmware upgrade for the notebook and 530 serie SSD (if they are available).

If anyone has any suggestions please let me know.

 

 

Thanks.

idata
Community Manager
79 Views

Hi Frank58,

 

 

Maybe by upgrading the system's BIOS it will possibly help, however, we cannot be 100% sure. Would it be possible to ask them if they have a compatibility list of supported SSDs?

 

We believe the problem may be related to a system compatibility.

 

 

Regards,

 

NC
idata
Community Manager
79 Views

Hello,

I have checked the firmware of the 530 series (in another notebook) and it is up to date.

The firmware in the Medion Akoya e1232T is also up to date.

 

I have tried the following. I have placed the 530 series ssd in another notebook (MSI) and installed Windows 10 on it. No problems, everything ok.

I replaced the SSD in the Medion Akoya and tried to boot. No booting,

Next I installed Ubuntu 14.04 next to Windows 10 with Grub as boot manager. Ubuntu reconised Windows 10 without any problem during the installation.

On booting up SSD not recognised. No Grub menu.

I will now send a mail to Medion for a SSD compatiblity list.

 

Keep you informed.
idata
Community Manager
79 Views

Hi Frank58,

 

 

Thanks for the update.

 

It seems the system is not able to load Windows® 10 on the SSD, maybe for compatibility issues. You may want to try with them and check further specs but this is what it seems, because as you can check, the SSD does work fine in a different computer and with different operating systems.

 

 

Regards,

 

NC
idata
Community Manager
79 Views

Hi,

I asked Medion customer support if they have a list of compatible ssd's for the Medion Akoya e1232t.

 

Medion answered is as follows: hardware different than original will not supported.

 

They referred to a new site : Medion Service Community (http://community.medion.nl/ http://community.medion.nl/) where customers can help each other with hardware problems ect.

 

 

I will give this a try.
idata
Community Manager
79 Views

Hi Frank58,

 

 

Thanks for following up with us. We believe you may find an answer over their community site, we are sure more customers may have had the same question before.

 

In case you need further assistance, you can always contact us over here or to give us the latest update of the situation for records.

 

 

Regards,

 

NC
idata
Community Manager
79 Views

Hi,

I have learned from the Medion Support Community that with the 530 series works fine in most situations, but Windows can in some cases not be installed.

https://communities.intel.com/thread/47364 https://communities.intel.com/thread/47364

I have tried a brand new Kingston Fury 120GB SSD and Windows 10 find this drive directly and can installed.

 

I think there is a problem in the firmware in combination with Windows 10 and the Medion Akoya. Please note that the latest firmware is installed on the 530 series.

Any suggestions.

idata
Community Manager
79 Views

Hello Frank58,

 

 

There is one more thing you may try which is to install a driver to check if the installation can see the drive.

 

Please download the driver from https://downloadcenter.intel.com/downloads/eula/25165/Intel-Rapid-Storage-Technology-Intel-RST-RAID-... this link and put the files in a USB flash drive. Once you get to the screen "Where do you want to install Windows", please click browse and select the USB flash drive where you put the files downloaded before.

 

 

If the drive is not detected, you could try to ask the computer manufacturer so they can verify if there is another driver to try or if they know any other way to make it work.

 

 

Regards,

 

NC
idata
Community Manager
79 Views

I have tried to install the 530 series SSD with the raid driver as suggested.

Unfortunately it did not work.

Windows 10 does not recognize the driver or the SSD.

I give it up and will buy a Kingston SSD.

 

I thought Intel was a good choice, but it was a waste of money and time.

 

idata
Community Manager
79 Views

Hello Frank58,

 

 

It seems the computer and the SSD are not compatible each other, we do know the SSD should work with no drivers at all, but in your case, it seems more like a computer limitation with this specific model.

 

We understand you have put a lot of effort on this, but seems it's not going to work in this system.

 

 

Regards,

 

NC
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