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JKern
Beginner
1,395 Views

Intel 535 ssd locks up server

Running Ubuntu 14.04.3 with kernel 3.13.0-65-generic on an Intel 535 series ssd which I bought back in September. Ever since I bought it I have been unable to run smart tests on it they always manually abort thought this might be a firmware thing so I just let it go. Recently however my server has been locking up while over ssh, while playing a video over samba it is not for very long but it is annoying because it should not do this. I started out using rg20 firmware but updated this morning to rg21 (ssd toolbox on windows) which does not seem to make a difference. Also ran a full diagnostic test that passed 100% but does not show up under smartctl. I have replaced the sata cable as well which did not make a difference. This is the error:

Oct 16 09:37:54 LANbox kernel: [ 107.868025] ata3: lost interrupt (Status 0x50)

Oct 16 09:37:54 LANbox kernel: [ 107.868041] ata3.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x6 frozen

Oct 16 09:37:54 LANbox kernel: [ 107.868046] ata3.00: failed command: READ DMA

Oct 16 09:37:54 LANbox kernel: [ 107.868051] ata3.00: cmd c8/00:08:f8:10:48/00:00:00:00:00/e7 tag 0 dma 4096 in

Oct 16 09:37:54 LANbox kernel: [ 107.868051] res 40/00:01:00:00:00/00:00:00:00:00/50 Emask 0x4 (timeout)

Oct 16 09:37:54 LANbox kernel: [ 107.868055] ata3.00: status: { DRDY }

Oct 16 09:37:54 LANbox kernel: [ 107.868062] ata3: soft resetting link

Oct 16 09:37:55 LANbox kernel: [ 108.125815] ata3.00: configured for UDMA/133

Oct 16 09:37:55 LANbox kernel: [ 108.140593] ata3.01: configured for UDMA/133

Oct 16 09:37:55 LANbox kernel: [ 108.140600] ata3.00: device reported invalid CHS sector 0

Oct 16 09:37:55 LANbox kernel: [ 108.140606] ata3: EH complete

Most of the errors are either write dma, read dma or flush cache errors. I would like to know a few things like is not being able to test your drives with smartmontools a firmware thing? Does it make a difference if it is mounted or not? Could this be a ubuntu kernel issue?

smartctl -a /dev/sda gives the following:

smartctl 6.2 2013-07-26 r3841 [x86_64-linux-3.13.0-65-generic] (local build)

Copyright (C) 2002-13, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===

Device Model: INTEL SSDSC2BW120H6

Serial Number: CVTR518200KG120AGN

LU WWN Device Id: 5 5cd2e4 14c81df6b

Firmware Version: RG21

User Capacity: 120,034,123,776 bytes [120 GB]

Sector Size: 512 bytes logical/physical

Rotation Rate: Solid State Device

Device is: Not in smartctl database [for details use: -P showall]

ATA Version is: ACS-3 (minor revision not indicated)

SATA Version is: SATA >3.1, 6.0 Gb/s (current: 3.0 Gb/s)

Local Time is: Fri Oct 16 10:43:17 2015 CST

SMART support is: Available - device has SMART capability.

SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===

SMART overall-health self-assessment test result: PASSED

General SMART Values:

Offline data collection status: (0x00) Offline data collection activity

was never started.

Auto Offline Data Collection: Disabled.

Self-test execution status: ( 0) The previous self-test routine completed

without error or no self-test has ever

been run.

Total time to complete Offline

data collection: ( 2930) seconds.

Offline data collection

capabilities: (0x7f) SMART execute Offline immediate.

Auto Offline data collection on/off support.

Abort Offline collection upon new

command.

Offline surface scan supported.

Self-test supported.

Conveyance Self-test supported.

Selective Self-test supported.

SMART capabilities: (0x0003) Saves SMART data before entering

power-saving mode.

Supports SMART auto save timer.

Error logging capability: (0x01) Error logging supported.

General Purpose Logging supported.

Short self-test routine

recommended polling time: ( 2) minutes.

Extended self-test routine

recommended polling time: ( 58) minutes.

Conveyance self-test routine

recommended polling time: ( 4) minutes.

SCT capabilities: (0x0025) SCT Status supported.

SCT Data Table supported.

SMART Attributes Data Structure revision number: 10

Vendor Specific SMART Attributes with Thresholds:

ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE

5 Reallocated_Sector_Ct 0x0032 100 100 000 Old_age Always - 0

9 Power_On_Hours 0x0032 100 100 000 Old_age Always - 629

12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 22

170 Unknown_Attribute 0x0033 100 100 010 Pre-fail Always - 0

171 Unknown_Attribute 0x0032 100 100 000 Old_age Always - 0

172 Unknown_Attribute 0x0032 100 100 000 Old_age Always - 0

174 Unknown_Attribute 0x0032 100 100 000 Old_age Always - 2

183 Runtime_Bad_Block 0x0032 100 100 000 Old_age Always - 9

184 End-to-End_Error 0x0033 100 100 090 Pre-fail Always - 0

187 Reported_Uncorrect 0x0032 100 100 000 Old_age Always - 0

190 Airflow_Temperature_Cel 0x0032 029 100 000 Old_age Always - 29 (Min/Max 20/36)

192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 2

199 UDMA_CRC_Error_Count 0x0032 100 100 000 Old_age Always - 1

225 Unknown_SSD_Attribute 0x0032 100 100 000 Old_age Always - 5785

226 Unknown_SSD_Attribute 0x0032 100 100 000 Old_age Always - 65535

227 Unknown_SSD_Attribute 0x0032 100 100 000 Old_age Always - 60

228 Power-off_Retract_Count 0x0032 100 100 000 Old_age Always - 65535

232 Available_Reservd_Space 0x0033 100 100 010 Pre-fail Always - 0

233 Media_Wearout_Indicator 0x0032 100 100 000 Old_age Always - 0

241 Total_LBAs_Written 0x0032 100 100 000 Old_age Always - 5785

242 Total_LBAs_Read 0x0032 100 100 000 Old_age Always - 10620

249 Unknown_Attribute 0x0032 100 100 000 Old_age Always - 2519

SMART Error Log not supported

SMART Self-test log structure revision number 1

Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error

# 1 Extended offline Aborted by host 90% 629 -

# 2 Extended offline Aborted by host 90% ...

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2 Replies
jbenavides
Honored Contributor II
126 Views

Hello jaskerx,

As we understand, your server has been locking up, and you would like to discard the SSD as a possible cause for the problem. Here are the most important recommendations we can provide based on your description of the issue:

- The Smarmontools you are using is outdated (6.2 from 2013) and does not detect the drive's information correctly. Since the Intel® SSD 535 is a relatively new drive, it is advised to update your monitoring tool. The most recent version can be obtained in the following link:

https://www.smartmontools.org/ https://www.smartmontools.org/

- Make sure you are using the most recent driver for your Storage controller.

- Update the BIOS for your system motherboard.

- Try using the drive in a different SATA port. For example, connect it to the first SATA port of the main storage controller.

I would like to add that the http://www.intel.com/content/dam/www/public/us/en/documents/product-specifications/ssd-535-spec.pdf Intel® SSD 535 Series is considered a consumer drive designed for low power consumption in small form factor systems. It has advanced power features such as: SATA Link Power Management (LPM), Advanced Power Management (APM) and Device Sleep (DevSleep). You might want to check with the http://www.intel.com/support/oems.htm Computer Manufacturer Support if these power management technologies are supported by your system.

For additional support, let us know the brand and model of your computer, and which SATA port you are connecting the drive to.

Which mode is the Storage controller using (set in the BIOS)? (AHCI or IDE)

JKern
Beginner
126 Views

Computer is a Asus P5G41T-M Motherboard with a Core 2 Duo E6750 2.66 and 8GB RAM running headless with an IBM M1015 in the x16 slot. The BIOS on the MB is up to date. The version of smartmontools is the latest version in the LTS repo I'm noticing CentOS 7.1 is also using the same version. Aside from building it from source which I'm not sure if I want to do usually if they can update the repo version they will, I don't see any PPA's either. The driver for the storage controller as well as the ssd are part of the kernel and I am running the latest LTS kernel. Next time server is off will try different SATA port. The system is kind of old I doubt it supports those features not sure if I need them anyways. In order to check the BIOS I need to pop a video card into the system a hinderance I'm seriously considering upgrading over. However I'm sure its set to AHCI. Apparently there is not much I can do.

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