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Beginner
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Intel 600p M.2 256GB causing PC to crash/restart

Hello I have brand new desktop PC with the following hardware:

  • Motherboard: MSI B150M PRO-DDP (BIOS Firmware 2.1 Latest)
  • CPU: Intel Core i5 6500
  • RAM: 2 x 4GB Samsung DDR4 UNBUFFERED DIMM > M378A5143DB0
  • PSU: Thermaltake Hamburg 530W
  • SSD: Intel 600p M.2 256GB (Firmware PSF100C)
  • OS: Windows 10 PRO

I have installed the latest drivers for all the the hardware and I have updated motherboard BIOS to 2.1 which is the latest.

Problem:

  • When I'm going to download anything or copy/paste anything most of the time the PC restarts (without blue screen)
  • Also I noticed that when I copy/paste the write speed is almost 4-5 MBps!!! And after a while.. boom! PC restarts!
  • I have downloaded the Intel SSD toolbox and when I'm performing the full diagnostic scan I'm passing with 100% the read scan but when it gets to the data integrity scan at 4-5% again, restart!
  • I have downloaded some benchmark tools and again when it goes to test the SSD... Restart!
  • The PC may restart also before or at the time the windows is loading.

What I have done:

  • Re-install fresh windows (I got some restarts also, but I managed to install them)
  • Downloaed and installed all the drivers/utilities of the motherboard and SSD
  • Removed SSD, installed an old SATA HDD that I had and I installed Windows 10 without a single restart!

My question:

  • Is it a faulty SSD?
  • Doesn't my motherboard support the Intel 600p SSD?
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4 Replies
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Community Manager
37 Views

Hello Xenis,

 

 

With the behavior you've described, it does seem likely that you may have a faulty unit.

 

 

To have this SSD replaced, you may contact your retailer during the first 30 days of purchase, or you may http://www.intel.com/content/www/us/en/support/contact-support.html contact support and reference this thread.

 

 

As an additional troubleshooting step, you may try performing a secure erase (low-level format) on the drive before reinstalling the operating system again.

 

 

- http://www.intel.com/content/www/us/en/support/solid-state-drives/000006011.html Three Ways To Run Low-Level Format Using Intel® Software Tools

 

- http://www.intel.com/content/www/us/en/support/solid-state-drives/000006198.html Run a Low-Level Format on Intel® Solid State Drives (using third party tools)

 

 

As for your motherboard, while compatibility validation is the responsibility of the motherboard vendor. Yours does meet all the hardware requirements, and shouldn't cause any issues.

 

 

- http://www.intel.com/content/www/us/en/support/solid-state-drives/consumer-ssds/000022677.html Motherboards Supporting the Intel® SSD 600p/Pro 6000p/E 6000p Series

 

 

We hope this helps, if we missed anything or you have further questions, please let us know.

 

 

Best regards,

 

Carlos A.

 

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Community Manager
37 Views

Hello Xenis,

 

 

We're following up on your thread since we have not heard back from you.

 

 

If your issue has been resolved, or you have any aditional questions, please let us know.

 

 

Best regards,

 

Carlos A.
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Beginner
37 Views

Hello Carlos,

Sorry for my late response. For a very strange reason after 2 days all the "symptoms" I have reported on my previous post are gone!

I don't know why, I haven't make any change since my first post, so I'm assuming Windows 10 might update some drivers.. I don't know, hope to stay like this.

Thank you for your fast response and again sorry for my late response.

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Highlighted
Community Manager
37 Views

Hello Xenis,

 

 

We're glad to hear that your issue has been resolved.

 

 

If you experience any more problems, do let us know.

 

 

Best regards,

 

Carlos A.
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