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Voyager1
Beginner
470 Views

Intel 660p 256Gb firmware update missing?

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In the MSI Cubi 5 10M that I bought, I found an Intel 660p 256Gb NVMe SSD. 

Intel Driver & Support Assistant (DSA) is advising that a firmware update is available (004C) as 002C is currently installed. 

Indeed, https://www.intel.com/content/www/us/en/support/articles/000017245/memory-and-storage.html states that the firmware should be 004C.

However, neither the SSD Toolbox nor the Intel Memory & Storage Tool are offering this update. So there is a discrepancy : either there is an update available/possible and then the tools should allow this update, or there isn't, in which case the DSA should not propose it.

As a result of this, I keep getting the notifications that an update is available, which I cannot install.

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1 Solution
Monique_Intel
Moderator
387 Views

@Voyager1   Hello.  Yes, our team will be updating the IDSA logic for this SSD so it will provide accurate detection.  Thanks for your patience and for bringing this to our attention.

Monique with Intel Corporation

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8 Replies
Monique_Intel
Moderator
462 Views

Hello @Voyager1   This is Monique with Intel and I am the IDSA project manager.  In order for our developers to investigate this detection issue, can you please zip and attach your IDSA log files found at C:\ProgramData\Intel\DSA\Logs. 

Thank you for reporting this issue.

Monique with Intel Corporation

Voyager1
Beginner
453 Views

here you go @Monique_Intel - thanks for looking into it

JosafathB_Intel
Moderator
441 Views

Hello Voyager1,

 

Thank you for contacting Intel® Memory and Storage support.

 

As we understand, you need assistance with your Intel® SSD 660p Series. If we infer correctly, please provide us with the following information:

 

*Please extract the following logs by using the Intel® Memory and Storage Tool (CLI):

 

https://downloadcenter.intel.com/download/29337/Intel-Memory-and-Storage-Tool-CLI-Command-Line-Inter...

-1. SMART attributes: intelmas show -smart -intelssd “SSD_index”.

 

-2. The SSD information using show -all command from Intel MAS CLI: intelmas show -all -intelssd “SSD_index”.

 

Replace the “SSD_index” with the actual index number of your SSD.

 

A complete User Guide is available below:

 

https://downloadmirror.intel.com/29337/eng/Intel_Memory_And_Storage_Tool_User%20Guide-Public-342245-...

 

-3 We need you to provide us with the system details by extracting the SSU logs and the replication steps to try to determine the root cause.

 

The SSU logs.

1- Go to https://downloadcenter.intel.com/download/25293/ (for Windows*) and to https://downloadcenter.intel.com/download/26735/ (for Linux) download the software.
2- When you finish downloading it, open it.
3- Attach the file generated by the tool in your reply.

 

We will be looking forward to your reply.

 

Best regards.

 

Josh B.
Intel® Customer Support Technician
A Contingent Worker at Intel®

Voyager1
Beginner
432 Views

@JosafathB_Intel @Monique_Intel 

please find attached the requested files. Please note that my PC had the NVMe driver installed first, but I upgraded it to the RST driver, and cannot roll back now (unfortunately this is not allowed to be uninstalled once done).

JosafathB_Intel
Moderator
421 Views

Hello Voyager1,

 

Thank you for your reply.

 

We checked why there was no firmware(FW) update for this specific version of the Intel® SSD 660p Series (256GB), and turns out all other SSD from the same family except for the 256GB capacity were updated to the 004C, this one specifically doesn't require an update, so it remains in 002C.

 

We are working on updating the Tool Release Notes to reflect this.

 

Thank you for your patience and understanding.

 

Best regards,

 

Josh B.
Intel® Customer Support Technician
A Contingent Worker at Intel®

Voyager1
Beginner
399 Views

@JosafathB_Intel @Monique_Intel - thank you again. Does it mean that the next Intel DSA tool version will no longer propose this as an "available upgrade" (since it's not, really)?

Monique_Intel
Moderator
388 Views

@Voyager1   Hello.  Yes, our team will be updating the IDSA logic for this SSD so it will provide accurate detection.  Thanks for your patience and for bringing this to our attention.

Monique with Intel Corporation

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Voyager1
Beginner
376 Views

thanks I confirm IDSA is fixed as of today and no longer reports any update for my ssd

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