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AZitr
Beginner
1,170 Views

Intel 660p Driver - IaNVMe.sys - Causing frequent BSOD crashes

I am facing daily BSOD's on a Latitude 5480, which always point to the SSD's driver. I've updated it through Intel's website, but the PC still crashes on a regular basis, still pointing to the same driver (ianvme.sys - NVMe Storport Miniport Driver - x64, Intel Corporation). This is shown through BlueScreenView and WhoCrashed.

 

Any advice? I'm a bit at wits-end at this point.

 

 

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12 Replies
BrusC_Intel
Moderator
707 Views

Hello, AZitr.

 

Good day,

 

Thank you for contacting the Intel Community Support.

 

Sometimes the fact the driver is crashing doesn't necessarily mean a problem with the driver itself, it could be related to compatibility, corrupted OS, hardware issues or other, sometimes replacing components or performing a clean OS installation is required.

 

Is the 660p the drive that originally came pre-installed in the system?

 

Have you performed any type of hardware or operating system changes?

 

Have you tried to check the website of the system manufacturer to make sure you have the latest updates (BIOS/Chipset/Drivers)? the drivers we offer In the Intel website are generic drives, designed to work in most systems, we recommend you to contact the system manufacturer for drivers specifically tailored for your system.

 

Let me know if you can provide a system report using the Intel SSU so I can take a look at your system details:

- Intel SSU download: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

Best regards,

 

Bruce C.

Intel Customer Support Technician

A Contingent Worker at Intel

AZitr
Beginner
707 Views

Thanks Bruce. The 660p was not the preinstalled drive - however, Latitude 5480's support NVME drives. The RAM was replaced with 32gb of like speeds as well. I've updated all drivers to the most current on the Dell website for the 5480 as well - the scan tool says all drivers are up to date. They do not have a driver for NVME drives as far as I know.

 

I've attached the scan results from SSU. Thanks!

BrusC_Intel
Moderator
707 Views

Hello, AZitr.

  

Thank you for the response and the system report.

 

The report seems fine, I see the BIOS is on the latest version 1.6 and OS is currently on build 1903 with a possible update on its way.

 

Regarding the SSD itself, did you perform a clean OS installation or did you migrate/clone the system?. performing a clean install is a drastic, yet simple way (in some cases) to discard a possible OS issue.

 

Depending on the OEM, each system will have a list of compatible, tested or preferred hardware; the original drive may even be a special version with custom firmware including some adjustments for the system where it will be implemented. It's recommended to contact your system manufacturer before performing hardware changes in OEM systems, even if your system supports NVMe drives there could be limitations.

 

Best regards,

 

Bruce C.

Intel Customer Support Technician

A Contingent Worker at Intel

AZitr
Beginner
707 Views

Thanks. When I first installed it I did a clean OS install, but would rather not wipe the drive again as there are quite a few installed programs on it (and no guarantee that is the issue).

 

I've have the drive for a few months now, and this issue only started 2 weeks ago. So I'm fairly confident it's not a compatibility issue in terms of the NVME drive, and it's a Latitude - they generally fare very well with hardware changes as they are business laptops. The preinstalled drive was a standard WD Black 500gb, but I don't think there was any specific firmware on that.

BrusC_Intel
Moderator
707 Views

Hello, AZitr.

  

For what you mentioned it certainly does not look like a compatibility problem, especially since it has worked fine for this long, but there is still the issue with the system crashing.

 

Regarding the NVMe driver, the only one we can provide is the one available on the Intel website (https://downloadcenter.intel.com/download/29172/Client-NVMe-Microsoft-Windows-Drivers-for-Intel-SSDs), but something else may be causing it to crash if the tools you are using indicate this is the problem.

 

Reinstalling in case the problem is the OS or contacting the OEM in case they have other recommendations or reports about similar issues are the possible recommendations we can provide right now.

 

We can also check the status of the SSD using Intel SSD Toolbox just in case, you can run some tests and let me know the SMART report:

- https://downloadcenter.intel.com/download/29205/Intel-Solid-State-Drive-Toolbox?product=80096

 

Regards,

 

Bruce C.

Intel Customer Support Technician

A Contingent Worker at Intel

AZitr
Beginner
707 Views

Hi Bruce,

 

So far the SSD Toolbox is showing 100%. I used SDI (Snappy Driver Installer) to update a few drivers - let's see how that goes. If there are no more crashes in two-three days I hope that means that is resolved :)

BrusC_Intel
Moderator
707 Views

Hello, AZitr.

 

Thank you for letting me know.

 

I will keep the thread open in case someone else would like to participate or if you would like to post an update in a few days.

 

Regards,

 

Bruce C.

Intel Customer Support Technician

A Contingent Worker at Intel

BrusC_Intel
Moderator
707 Views

Hello, AZitr.

 

I wanted to follow up on your thread to check if everything is working fine.

 

I hope to hear from you soon.

 

Best regards,

 

Bruce C.

Intel Customer Support Technician

A Contingent Worker at Intel

AZitr
Beginner
707 Views

Thanks Bruce. I'd like to give it a few more days but since updating with SDI, so far so good. It found some drivers the Dell site hadn't that had updates, and since 2/10 I've had no BSOD's!

BrusC_Intel
Moderator
707 Views

Hello, AZitr.

 

I'm glad to hear that it's working fine so far.

 

The thread will stay open.

 

Regards,

 

Bruce C.

Intel Customer Support Technician

A Contingent Worker at Intel

AZitr
Beginner
707 Views

You can go ahead and close the thread. No crashes so far! Thank you for your help.

BrusC_Intel
Moderator
707 Views

Hello, AZitr.

 

Thank you for letting me know, it's great to know the errors stopped.

 

If you need any type of assistance from Intel in the future, you can always contact us back.

 

Best regards,

 

Bruce C.

Intel Customer Support Technician

A Contingent Worker at Intel

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