I have been using a 750 1.2tb pcie ssd with a GA-Z170XSOC FORCE motberboard for the past week with no problems (as a storage device, not boot) but then this morning when powering the computer on, the card no longer shows up in Win10.
I had a look and there are no activity/power lights coming from the card, although I can feel that the card is warm.
In the bios i also no longer see INTEL SSD as a boot option (not that I was using it as a boot device, but it had always appeared as a selectable drive).
I have tried all the PCIE slots on the board, with and without additional cards (GFX, network etc).
Does anyone have any suggestions?
Here are a few things you can check about this issue:
- Was there any change or event around the time this issue started? (Power Outage, Hardware change, new software, system updates, etc.)
- Confirm that the SSD is in a PCIe* 3.0 x4 Slot.
- Go to Device Manager - Storage Controllers and check if the https://downloadcenter.intel.com/download/23929/Intel-SSD-Data-Center-Family-for-NVMe-Drivers?produc... Intel® SSD Data Center Family for NVMe Drivers is displayed, it shows as Intel® SSD P3700/P3600/P3500/750 Series. You could also check if the drive is shown in Computer Management - Disk Management.
- Is the drive detected by the management apps https://downloadcenter.intel.com/download/18455/Intel-Solid-State-Drive-Toolbox?product=79678 Intel® SSD Toolbox, or https://downloadcenter.intel.com/download/23931/Intel-SSD-Data-Center-Tool?product=79678 Intel® SSD Data Center Tool?
Thanks for the reply.
-No hardware or software changes. Computer was powered off overnight, connected to a UPS.
-Have tried the card in two x16 slots and two x8 slots, all of them are PCIE 3.0 slots.
-Device is not shown in DeviceManager, Disk Management or in the Intel SSD Toolbox.
I have just tested the card in another computer in a x8 PCIE 3.0 slot and it also does not show up in Windows or BIOS.
Since the issue persists after all these actions, we advise you to http://www.intel.com/content/www/us/en/support/contact-support.html Contact Support so one of our specialists can provide further assistance.
We are glad to know you engaged our support center and the situation has been resolved. This information will be a helpful reference for other users as well.