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BGree8
Beginner
1,310 Views

Intel 750 U.2 not recognized ASUS Rampage V Edition 10

I have an Intel 750 U.2 set up as my boot drive with an ASUS Rampage V Edition 10. It's connected to the U.2 port. The computer crashed yesterday and now the bios does not recognize the drive. It had been working great for the month since I put the computer together. I'm stumped. Please help.

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2 Replies
idata
Community Manager
70 Views

Hello briangreen,

We understand you have an Intel® SSD 750 Series (2.5") that is no longer being recognized at BIOS level after a system crash.

Since the drive was working before, and your ASUS* board uses the X99 Chipset, we can safely discard any compatibility issues. However, just to be safe I checked your board's

The next thing to look at will be your U.2 cable. We're aware that most people don't have spares laying around, but if possible, we can recommend testing your drive with another U.2 connector. Alternatively, you may unplug the connector from both ends, make sure the ends are clean, then connect them again. Do the same with the power cable. You could also try testing the SSD on a different system if one is available.

Another thing we can try, although it would be unlikely that this would cause your drive to stop being detected out of the blue, will be to check and make sure that your BIOS is up to date.

If none of this gets us anywhere, then it's possible that your drive was defective and suffered from a catastrophic failure. If this is the case, you may need to http://www.intel.com/content/www/us/en/support/contact-support.html contact our support team to start a warranty replacement, if applicable.

Here are some useful links:

- https://www.asus.com/us/Motherboards/ROG-RAMPAGE-V-EDITION-10/HelpDesk_Download/ Downloads for the ASUS* ROG RAMPAGE V* EDITION 10 (to update BIOS, or check compatibility).

 

- http://www.intel.com/content/www/us/en/support/solid-state-drives/consumer-ssds/000006027.html Frequently Asked Questions for Intel® Solid State Drive 750 Series.

- https://downloadcenter.intel.com/download/26451/Intel-SSD-Data-Center-Family-for-NVMe-Drivers Latest Intel® NVMe* Driver (Version 1.8.0.1011, for future reference mostly).

- http://click.intel.com/desktop-system-parts.html Intel® SSD Spare Parts (U.2 and U.2 to M.2 Cables).

 

- http://www.intel.com/content/www/us/en/support/solid-state-drives/consumer-ssds/000006033.html Warranty for Intel® SSD 750 Series.

 

- http://www.intel.com/content/www/us/en/support/contact-support.html Contact Intel® Customer Support.

We hope this helps. If you have any more questions, please let us know.

Best regards,

 

Carlos A.
idata
Community Manager
70 Views

Hello briangreen,

 

 

We're following up on your thread since we have not heard back from you.

 

 

We hope you were able to contact our support team and get your SSD replaced. If you need any further assistance, please let us know.

 

 

Best regards,

 

Carlos A.
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