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Intel 750 red led on after windows 10 blue screen

YLeon
New Contributor

i am working with 3ds max and suddenly windows 10 blue screen...and e..reboot ,

the intel 750 was detected by bios at pcie slot 4 but could not be recognized as boot disk.

the intel 750 red led always on.

In normal, the intel 750 flashes green led

help!

1 ACCEPTED SOLUTION

idata
Esteemed Contributor III

Hi Cloud.Leon,

We understand your SSD is not recognized anymore and it shows a red light on it.On this case, we do suggest to please get in touch with our http://www.intel.com/content/www/us/en/support/contact-support.html# @18 support department and they will further assist you with this situation.Regards,NC

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8 REPLIES 8

YLeon
New Contributor

I got in touch with support department and shipped my ssd to intel. After two working weeks, i got the replaced ssd from intel. it works fine now.

idata
Esteemed Contributor III

Hello Cloud.Leon,

Thanks for getting back in touch with us.We are glad to hear that the replacement drive works fine now and that everything was successfully addressed. Hope you have a nice week.Regards,NC

CKlei2
New Contributor

Cloud.leon

So you had a bad drive?

YLeon
New Contributor

christianklein

Not exactly. The bad one worked fine at begin.

I updated the firmware using intel ssd tool box ever which maybe caused ssd dead.

But a long time it worked fine after updating the firmware until windows10 bule screen happened.