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YLeon
Beginner
2,389 Views

Intel 750 red led on after windows 10 blue screen

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i am working with 3ds max and suddenly windows 10 blue screen...and e..reboot ,

the intel 750 was detected by bios at pcie slot 4 but could not be recognized as boot disk.

the intel 750 red led always on.

In normal, the intel 750 flashes green led

help!

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1 Solution
idata
Community Manager
74 Views

Hi Cloud.Leon,

 

 

We understand your SSD is not recognized anymore and it shows a red light on it.

 

On this case, we do suggest to please get in touch with our http://www.intel.com/content/www/us/en/support/contact-support.html# @18 support department and they will further assist you with this situation.

 

 

Regards,

 

NC

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8 Replies
CKlei2
Beginner
74 Views

Good luck with the 750 drive. I've got the 750 U.2., went into sleep mode never to be seen again.

idata
Community Manager
75 Views

Hi Cloud.Leon,

 

 

We understand your SSD is not recognized anymore and it shows a red light on it.

 

On this case, we do suggest to please get in touch with our http://www.intel.com/content/www/us/en/support/contact-support.html# @18 support department and they will further assist you with this situation.

 

 

Regards,

 

NC

View solution in original post

idata
Community Manager
74 Views

Hi Cloud.Leon,

 

 

We are following up and we would like to know if you were able to engage our support department already. We will be waiting for your response.

 

 

Regards,

 

NC
YLeon1
Beginner
74 Views

I got in touch with support department and shipped my ssd to intel. After two working weeks, i got the replaced ssd from intel. it works fine now.

YLeon
Beginner
74 Views

I got in touch with support department and shipped my ssd to intel. After two working weeks, i got the replaced ssd from intel. it works fine now.

idata
Community Manager
74 Views

Hello Cloud.Leon,

 

 

Thanks for getting back in touch with us.

 

We are glad to hear that the replacement drive works fine now and that everything was successfully addressed.

 

Hope you have a nice week.

 

 

Regards,

 

NC
CKlei2
Beginner
74 Views

Cloud.leon

So you had a bad drive?

YLeon
Beginner
74 Views

christianklein

Not exactly. The bad one worked fine at begin.

I updated the firmware using intel ssd tool box ever which maybe caused ssd dead.

But a long time it worked fine after updating the firmware until windows10 bule screen happened.

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