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Harry_S_Intel
Employee
524 Views

Intel Data Migration software 3.3 does not copy/clone. Indicates success but copies nothing

Trying to copy from existing SATA SSD to M2 NVMe 600 series Intel SSD. Intel software (by acronis) wrongly (like almost instantaneously) indicates success but does nothing. Previous posts indicated this is an issue with 3.3 and that after reinstalling 3.2 (previous version), the cloning worked great. How do I get a hold of V3.2?

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5 Replies
JosafathB_Intel
Moderator
263 Views

Hello HSkin1,

 

Thank you for contacting Intel® Memory & Storage Support.

 

As we understand, you need assistance with your Intel® Data Migration Software. If we infer correctly we will appreciate it if you can provide us with your system configuration including manufacturer, model and part number of all your system components and a copy of the SSU logs.

 

1- Go to https://downloadcenter.intel.com/download/25293/ and download the software.

2- When finished downloading it, open it.

3- Attach the file obtained to your reply post.

 

  • Intel® Data Migration Software Version: 3.1 can be downloaded from the following link:

 

https://downloadcenter.intel.com/download/19324/Intel-Data-Migration-Software

 

  • Intel® Data Migration Software Version: 2.0 can be downloaded from the following link:

 

https://downloadcenter.intel.com/download/25987/Intel-Data-Migration-Software

 

 We'll be waiting for your response.

 

Best regards,

 

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

 

Harry_S_Intel
Employee
263 Views

Hi 3.1 does not recognize my 1TB 660P SSD. I will run it again and provide the logs as well as my system configuration. Thanks Harry
JosafathB_Intel
Moderator
263 Views

Hello HSkin1,

 

Thank you for your reply.

 

We will be looking forward to your reply letting us know the results or in case further assistance is required the "SSU Log" files.

 

Have a nice day.

 

Best regards,

 

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

JosafathB_Intel
Moderator
263 Views

Hello HSkin1,

 

We were reviewing your community post and we would like to know if you need further assistance with the Intel® Data Migration Software or if we can close this community thread.

 

We will be looking forward to your reply.

 

Best regards,

 

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

JosafathB_Intel
Moderator
263 Views

Hello HSkin1,

 

We have not heard from you since your reply post 9 days ago, please, let us know if you need further assistance related to the Intel® Data Migration Software or if we can close this community thread.

 

We will be looking forward to your reply.

 

Best regards,

 

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

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