Intel® Optane™ Memory
Support for Issues Related to Intel® Optane™ Memory
Announcements
Want to learn how Intel® Optane™ Memory can help your business? Talk to our Expert!

Looking for our RealSense Community? Click HERE

The Intel® SSD Toolbox and Intel® Data Center Tool are now End-Of-Life, see for more information and replacements tools here
1345 Discussions

Intel Rapid storage, intel optane offline.

AOroz2
Beginner
‎03-09-2018 05:48 PM
3,675 Views

Hi guys, I just purchased an Alienware r7 with 16g of Intel optane and have been getting a warning from Intel rapid storage. Im posting a couple of screen shots, it says it is offline. Should I click the clear metadata? How do I get it online? Thanks.

Preview file
80 KB
Preview file
109 KB
0 Kudos

Link Copied

2 Replies
idata
Employee
‎03-12-2018 09:14 AM
1,829 Views

Hi gsdk,

 

 

Thank you for contacting our support community. We understand your situation regarding the Intel Optane™ Memory.

 

 

We recommend you to backup all your data because there may be a risk of losing all your information once you hit the clear metadata option. Once you have the backup, you can click the "Clear Metadata" option.

 

 

Please let us know the outcome of your situation.

 

 

Regards,

 

Junior M.
0 Kudos
Copy link
idata
Employee
‎03-19-2018 08:59 AM
1,829 Views

Hi gsdk,

 

 

We would like to know if you read our previous post. If you have any other questions, we'll be waiting for your response.

 

 

Regards,

 

Junior M.

 

0 Kudos
Copy link
Reply

Community support is provided during standard business hours (Monday to Friday 7AM - 5PM PST). Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.