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PKoc
Beginner
5,474 Views

Intel S3500 1.6TB with G2010141 firmware update

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Hello.

I have Intel DC S3500 HD 1.6TB drive, model SSDSC2BB016T40. The drive has SA: H39692-302. The drive contains firmware G2010141. I want to update to latest G2010150 but all Intel tools, namely the SSD Toolbox, Data Center Tool and Firmware update tool report the drive has the latest firmware and won't update it (all tools in latest versions).

 

I contacted Intel support through chat some time ago and they told me this is a HP drive. I have contacted both HP and HPE and both say it is not their drive. The fact is there is no markings on the label to indicate HP (or any other brand) and the drive comes with firmware that follows Intel generic firmware naming rather than HP (such as 4IWVHPG0), Dell (DLxx) or Lenovo (D201LD10) specific firmware. To me this drive looks like an original Intel drive. In fact even Intel in his INTEL-SA-00050 security bulletin says Intel S3500 drives come with G2010141 firmware.

 

Will Intel release a tool that will update this drive from G2010141 to latest G2010150?

 

Thank you.

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Accepted Solutions
DiegoV_Intel
Moderator
188 Views

Hi,

 

Just to summarize what we have discussed here, our tools don’t recognize the firmware G2010141 as a previous release version, so they won’t allow to update it to G2010150. 

 

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

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20 Replies
DiegoV_Intel
Moderator
159 Views
Hi PKoc, Thank you for posting in the Intel® communities. Could you please take a picture of the drive label so that I can investigate why you are not able to update the firmware? Make sure the picture is clear enough to see the serial number. I’ll be waiting for your response. Have a nice day. Regards, Diego V. Intel Customer Support Technician Under Contract to Intel Corporation
DiegoV_Intel
Moderator
159 Views

Hi PKoc,

 

Additionally, I would like to know if the drive had the firmware G2010141 from the very beginning, or if you updated it at some point to this version.

 

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

PKoc
Beginner
159 Views

SAM_3672.jpgSure, the photo is here. I wrote the data for you:

 

ISN: BTWD5350003M1P6HGN

SA: H39692-302

PBA: H28039-302

Model: SSDSC2BB016T4

WWN: 55CD2E404C0C1619

 

The drive has sticker "G2010141" over the original paper cover. On the original is "G2010150". Maybe it was downgraded in the past but I can't tell - I bought it in this state.

 

Best regards,

 

Petr

DiegoV_Intel
Moderator
159 Views

Thank you for the picture and the information Petr.

 

What I’m thinking based on your information is that the reason why you are getting from the tools that you have the latest firmware version is precisely because of the G2010141 firmware version. It may be possible that the tools only recognize the firmware G2010140 as the old (previous) one, but the firmware G2010141 is tagged by default as a last/newer version with no upgrades available. If you see the INTEL-SA-00050 bulletin, all firmware versions end in 0: xxx100, xxx110, xxx120, xxx130, xxx140, xxx150, but only this one ends different so it may be possible that this firmware code wasn’t included in the tools, and was only flashed into the drive for some special situation.

 

Anyhow, this is just a quick conclusion from my side. Please let me investigate about this to get further details.

 

I’ll share my updates as soon as possible.

 

Have a nice day.

 

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

PKoc
Beginner
159 Views

Actually the INTEL-SA-00050 bulletin lists G2010141 as a standard firmware version for this drive (among affected by the described security issue).

 

On the other hand the PCN 114508-01 says: "The Intel® SSD DC S3500 Series firmware version is being updated from G2010140 to G2010150."

 

Maybe your engineers just forgot the migration prodecure from -141 to -150 ?

DiegoV_Intel
Moderator
159 Views

Hi Petr,

 

It may be possible, but I cannot confirm if that’s the reason as we are still investigating on this.

 

Could you please let me know where did you purchase the drive from (it would be great if you have the proof of purchase)?

 

Additionally, could you please get the SMART attributes report from the Intel™ SSD Toolbox? This tool can be downloaded from this site: https://downloadcenter.intel.com/download/28309/Intel-Solid-State-Drive-Toolbox

 

To get the report just click on the Export button at the lower right corner of the application. It will generate a text file that you can upload in your reply.

 

I’ll be waiting for your response.

 

Have a nice day.

 

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

PKoc
Beginner
159 Views

Hello.

 

I bought the drive from eBay. In attachment the required CSV file.

 

Have a nice day,

 

Petr

DiegoV_Intel
Moderator
159 Views

Hi Petr,

 

Thank you for the information.

 

Do you have the proof of purchase from eBay? You can send it to me privately if you prefer. Just hover on my username and you should see a “Message” option to send me a private message.

 

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

DiegoV_Intel
Moderator
159 Views
Hi Petr, Just following up to know if you have the proof of purchase from eBay. Regards, Diego V. Intel Customer Support Technician Under Contract to Intel Corporation
PKoc
Beginner
159 Views

Hello.

I've tried to send you the proof to you few days back using private message. I will try again.

 

Best regards,

 

Petr

DiegoV_Intel
Moderator
159 Views
Hi Petr, I just sent you a private message. Please check if you received it. If so, just reply to it with the proof of purchase. Regards, Diego V. Intel Customer Support Technician Under Contract to Intel Corporation
DiegoV_Intel
Moderator
159 Views

Hi Petr,

 

I just received the proof of purchase.

 

Let us review it and we will post an update soon.

 

Just to confirm, only one of the 2 units has this firmware version, right (G2010141)? Did the other one come with firmware G2010140?

 

Have a nice day.

 

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

PKoc
Beginner
159 Views

Hello.

 

Great. Thank you very much. Looking forward for some news.

 

Best regards,

 

Petr

DiegoV_Intel
Moderator
159 Views

Just to confirm, only one of the 2 units has this firmware version, right (G2010141)? Did the other one come with firmware G2010140?

 

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

PKoc
Beginner
159 Views

Both units have G2010141 with the added sticker (original marking below it says G2010150) and both exhibit the same issue that it can't be updated.

DiegoV_Intel
Moderator
159 Views

Thank you for the confirmation. Let me check on this and I will post an update soon.

 

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

DiegoV_Intel
Moderator
159 Views

Hi Petr,

 

I have just sent you a private message. Please check it.

 

I’ll be waiting for your response.

 

Have a nice day.

 

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

PKoc
Beginner
159 Views

Hello. I answer by private message.

DiegoV_Intel
Moderator
159 Views

Thank you for the quick answer Petr.

 

I'll check it and let you know any updates.

 

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation