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idata
Community Manager
1,364 Views

Intel SSD 320 300GB - sudden BSOD in Win 7 and the drive is dead (not the 8MB bug..)

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I had a sudden BSOD in Win 7 (Lenovo W520 laptop) with Intel SSD 320 (can not attribute it to any specific activity, happened while browsing the web,,,). After spontaneous restart the computer did not boot and got stuck at the Intel pre-boot check screen. All subsequent attempts to boot failed.

I removed the drive from the laptop and connected to an internal SATA port in another computer. The bios recognized the drive as SSD 320 with 0 MB capacity. Windows does not recognize the drive. Has this ever happen to anyone here - this does not seem to be the infamous 8MB bug? The drive is under warranty but I am more concerned about completely losing my data - as I unfortunately have not backed up the drive yet. Any suggestions as for the recovery options? Will Intel assist with the data recovery?

Thanks a lot in advance for the replies.

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1 Solution
Jose_H_Intel1
Employee
148 Views

Hello Milan,

I am sorry to know about your issue. Please note that it is always recommend creating a back up for any storage device. Intel® does not provide a data recovery service as the SSD warranty statement indicates Intel® is not responsible for the data stored in the drive.

Intel® SSD 320 Limited Warranty

http://download.intel.com/support/ssdc/hpssd/sb/1ssd3yrlimitedwarranty_english1.pdf http://download.intel.com/support/ssdc/hpssd/sb/1ssd3yrlimitedwarranty_english1.pdf

If the information is very important you may try contacting a third party data recovery service such as http://www.drivesaversdatarecovery.com/ Data Recovery by DriveSavers

You may also contact Intel® customer support for a warranty replacement:

http://www.intel.com/p/en_US/support/contactsupport http://www.intel.com/p/en_US/support/contactsupport

http://www.intel.com/p/en_US/support/contact/phone http://www.intel.com/p/en_US/support/contact/phone

NOTE: These links are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

View solution in original post

2 Replies
Jose_H_Intel1
Employee
149 Views

Hello Milan,

I am sorry to know about your issue. Please note that it is always recommend creating a back up for any storage device. Intel® does not provide a data recovery service as the SSD warranty statement indicates Intel® is not responsible for the data stored in the drive.

Intel® SSD 320 Limited Warranty

http://download.intel.com/support/ssdc/hpssd/sb/1ssd3yrlimitedwarranty_english1.pdf http://download.intel.com/support/ssdc/hpssd/sb/1ssd3yrlimitedwarranty_english1.pdf

If the information is very important you may try contacting a third party data recovery service such as http://www.drivesaversdatarecovery.com/ Data Recovery by DriveSavers

You may also contact Intel® customer support for a warranty replacement:

http://www.intel.com/p/en_US/support/contactsupport http://www.intel.com/p/en_US/support/contactsupport

http://www.intel.com/p/en_US/support/contact/phone http://www.intel.com/p/en_US/support/contact/phone

NOTE: These links are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

View solution in original post

idata
Community Manager
148 Views

Need to correct my initial assessment regarding the issue. It is the 8MB bug. When connected via an internal SATA port the bios shows the capacity as 0 MB; however, when connected via USB port the Windows 7 Disk Management console shows unallocated 8 MB space.

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