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idata
Community Manager
1,634 Views

Intel SSD 320 Series 160 GB: Intel SSD Optimizer Error (40)

I have an Intel SSD 320 Series 160 GB SSD. I'm using the latest firmware and have version 3.02 of the toolbox.

Whenever I go to use the Intel SSD optimizer I receive an error. The error is "Error: The Intel SSD Optimizer encountered an error (40). Reboot and try again.".

I have of course restarted and tried again with no luck.

Any help would be appreciated as I've never been able to optimize the drive since I've had it.

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5 Replies
idata
Community Manager
61 Views

Nobody? So I guess I have to contact Intel support then?

idata
Community Manager
61 Views

It would help if you listed what PC you are using, what type (laptop, desktop), what components it has, SATA mode, SATA driver, and what OS you use. Diagnosing things like this is not easy without that information.

Talking to Intel support is not a bad idea too, and the first thing they would ask you is the same thing I did.

idata
Community Manager
61 Views

I had the same error.

Updated to the last SSD Firmware and now all works OK.

idata
Community Manager
61 Views

I have the same problem, Intel 320, error 40, i have tested both 3.02 and the latest 3.03.

i have a Compaq nx6325.

idata
Community Manager
61 Views

Have the same error with SSD 520 120GB on Dell T3600 with PERC H310 Controller. ToolBox 3.1.2 (the latest available). No RAID configured, only one SSD drive connected, latest firmware on PERC and latest (A007) Dell BIOS, fresh install - all by the book.

Quick Diagnostic also comes up with "Error reading the selected SSD... call support)

Spoke to Dell support - got an understandable run around since they are not obligated to support some 3rd party tool (Intel Toolbox optimizer in my case) and troubleshoot the errors it produces.

Thought it might be PERC controller acting funny, removed the PERC controller card, plugged SSD to motherboard directly as a secondary HD (not to screw up existing Win7 install) and booted from another (Win7) HD. Run Toolbox -> Optimizer grayed out (even though SSD drive is shown in Toolbox) with message "S.M.A.R.T has to be enabled..."

That last part is annoying to say the least - MB has Intel C600 SATA controller in AHCI mode, Intel driver and the errors are even more severe then with PERC.

Will be calling Intel support Monday, but would appreciate any input from the community.

TIA

--Max

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