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idata
Community Manager
9,089 Views

Intel SSD 330. Windows 7 freezes frequently after fresh installation

I had purchased intel SSD 330 120 Gb.

At first I installed in my desktop (AMD Board), a lot of time the SSD fail to be detected with SMART error.

After that I had it installed in my notebook. It worked, but frequently the windows freezes, I have to reboot, and it's ok. After that the problems comes again and I have to reboot again.

I had the SSD removed, then installed to another desktop (intel), the same problem comes up. I had to reboot to resolve the freezes. I could not get into the Internet when the windows freezes.

THis is very frustrating, I could not get tow work with three different machine. I have another SSD (OCZ),which work with my desktop and notebook.

Can anybody assist me on this.

I had done fresh installations on all three machine.

Can I proceed with RMA?

Thanks.

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56 Replies
idata
Community Manager
287 Views

I got a similar issue on windows 7 as i replace the sata hdd on my lenovo X61 with the Intel 330 120GB. I did search on the internet and and there are many people experiencing ssd freezing issues in either mac os or windows 7. It's even amazing that Intel is such a big firm but on the forum, no professionals are providing the solution or fix. Can anyone help?

idata
Community Manager
287 Views

I have the same problem you guys had/have and it was under 1 and 1/2 MONTH,my reseller will change the ssd and will give me a new one but not Intel ssd,I think the best solution for you all is to contact your seller and change the disc,don't buy same Intel ssd it's my advice.

I wonder why Intel doesn't care about us!?

My opinion is that they dont want to cost with support to us but I pay back and will not buy Intel ssd 330 series at all.

I believe that Intel had bad construction on their 330 series,here in Sweden 330 series are cheap to buy for a moment but I will not buy it more.

Good luck and I understand your annoying!

/Milper

idata
Community Manager
287 Views

Dear All,

I have the same issue and am a dealer with 6 units deployed to 2 businesses.

HP SFF i5 PC and the intel 330 series 120gb SSD.

Supplier was out of stock of Coursair Force drives, we thought Intel, cant go wrong.

I have one test unit here that fails consistently at somewhere between 20 mins and 3 hours.

I'm needing to solve this before my customers start to loose confidence in the units.

they currently have had them less than a week and have spotted the issue.

I have upgraded the BIOS on the HP's and am on this site looking for FW before downgrading the processor function in an attempt to solve this.

It is disapointing that Intel has not responded to its own forum after more than 2 months.

I'll see if they grace me with a response. Will post with what was one to solve this.

Regards.

idata
Community Manager
287 Views

...and you can add me to the list of "freeze" victims.

It has become even weirder, if you read my "330SSD bricked, it seems," post.

Harry

idata
Community Manager
287 Views

... and you can add me as well.

Symptoms are that every few hours or so, for a few minutes the drive will go full unresponsive.

The BIOS cannot even recognize it...

Does intel even monitor its own support forums?

idata
Community Manager
287 Views

Have you guys tried contacting Intel customer support?

idata
Community Manager
287 Views

>> Have you guys tried contacting Intel customer support?

Yes, and was told to send the thing in for replacement. The problem with that is that I have a ton of very personal family and business stuff on it before the Toolbox stopped recognizing it. I can still access the drive using Windows Explorer and the data is all still there.

Things like log-ins to all of the family AND business bank accounts, spreadsheets of business analysis, Accounting for family AND business etc. Of course I have backups but I do NOT feel comfortable sending in a drive with all that stuff on it.

IF I could get the Toolbox to see the drive, I would use the Secure Erase and then send it in. Right now I am out $150 and all I have to show for it is a thing to set my coffee cup on.

IF I could get some way from Intel to run the Secure Erase via Explorer then I would happily send it in. Although to be honest, I'd much rather get a refund as this seems to be very common fault and I could expect to see it happen again with a replacement SSD.

Since there IS a Secure Erase option, I assume that just erasing the files with Explorer is NOT secure.

The irony is I bought the Intel drive because of the Intel name. I understand things can have bugs, but I do NOT understand why Intel seems to be ignoring this issue. I guess because it is not their core business, it doesn't really matter to them all that much. Make $10B from CPUs and $1M from SSDs, which squeaky wheel gets the grease?

idata
Community Manager
287 Views

Freezing issue are usually power related. That is, power saving settings in WIndows that work fine with HDDs do not with SSDs. Laptops are particularly known for this problem with SSDs, since they are set up to save power at all times. Laptops are also designed and configured for their stock hardware, and changing to other drives will have varying levels of risk and success.

In Windows Power Options (Control Panel), click Change plan settings, and then the Advanced settings for your power plan. Under Hard Disk, set Turn off hard disk after: to Never.

If you use the Toolbox, be sure to use the System Tuner option.

An Intel SSD not being seen in the Toolbox can be caused by the SATA chipset and driver the SSD is used with. If the chipset is non-Intel, and the standard Windows 7 msahci driver is NOT used, then the Intel SSD may not be recognized by the Toolbox. Many boards have a secondary non-Intel chipset, such as a Marvell, that don't communicate correctly with the Toolbox when the Marvell driver is used, for example. When the driver is changed to msahci, the SSDs will be recognized. Optional Windows Updates may have installed a new driver on a chipset, which caused the Toolbox to no longer see a SSD.

Boards with AMD chipsets and drivers will be unpredictable in their compatibility with the Toolbox and SSDs. Some may work, others won't.

"Erasing" or deleting files in Windows Explorer has never erased or over-written data on any HDD or SSD. With OS's that have TRIM support, a file deleted on a SSD will actually be erased, either immediately or later on when the SSDs garbage collection function is running. A SSD Secure Erase will also remove all data on a SSD. HDDs must be Secure Erased in their own way, by over-writing the entire drive, or a full format. Never full format a SSD, it will be cleared of data but filled with garbage data, and will need a SE or at least a quick format to bring it back to decent performance.

idata
Community Manager
287 Views

Parsec, thanks for taking time to reply in detail but you have based your comments on way too many assumptions, certainly in my case. If you check this thread I started a week back,

You will see that the SSD had been working with this computer, it is just recently, after some successive freezes, stopped looking like an SSD to the Intel Toolbox. I cannot select it with the Toolbox to do anything with it but Explorer shows it and it seems to operate as a perfectly good data disk. Not quite what I sprung the 150-bucks for though.

I had read probably 100+ postings here and elsewhere on the problems and have tried all of the power settings, AHCI, Registry tweaks etc and suggestions but the Toolbox still does not see it. Note that in the above posting, a fresh-burned Firmware update CD also does not see it, but Explorer does. Thus; selecting "System Tuner" or anything else is useless as the Toolbox no longer sees *any&* Intel SSD. Yes, I did download and install a new copy of the Toolbox, - same same.

Finally, thanks for the emphasis on the deleting capabilities of Windows OS' in general since the beginning of their time. As a programmer with 35+ years (before there was an IBM PC) experience, I am well aware of the method used to "delete" a file. And - that is specifically why I would not use Explorer to delete the files and then send the SSD in for replacement.

I was merely trying to show that having Secure Erase as an option in the Toolbox to indicate that Explorer deletes were not actually deleting anything, just changing a few Bytes.

idata
Community Manager
287 Views

Hi Harry.

I've had (hopefully not anymore) similiar problems with my intel 330 series 180 gb ssd.

I have also tried a lot of the things you mention, but the one thing that seemed to work was simply uinstalling the intel rapid storage software.

Hope it may help you.

/Lorenzen

idata
Community Manager
287 Views

>> one thing that seemed to work was simply uinstalling the intel rapid storage software.

Thanks, I will give that a try tomorrow, although I am about sick of wasting any more time on this thing. Probably spent the best part of 25 hours researching and trying all the different things to no avail.

Sometimes it is smarter to cut one's losses and just stop.

idata
Community Manager
287 Views

Hello

 

I purchased an Intel 330 SSD 60 GB. The main reason I did so was to replace my

 

OCZ Vertex 3 SSD that was unreliable. I decided that I will go with Intel brand

 

SSD for my operating system disk and ocz as my spare gaming, program disk. Well

 

I started getting the bad freezes its very random I would leave my pc on and

 

when I got to work I couldn't connect remotely to it. After I got back home I discovered

 

that its frozen. Everything would be on but the disk led on my case would not

 

blink no I/O device would work. Only thing left was hard reset. In even viewer

 

there was a critical error associated to unexpected shutdown kernel power 41.

 

There was no other error that would refer to the freeze. The other day

 

everything was fine I was able to connect remotely while at work, I got back

 

home everything was fine. I wanted to play some when I double click on the icon

 

system froze. I got mad I think maybe it's my Geforce 680 GTX but i have like

 

850W PSU so can't be. I had all the Intel Drivers Installed including RST and Management.

 

As someone suggested I uninstalled the RST driver and will see if there is any

 

issues

My Sytem

INTEL CORE I5 2500K @ 4.6 GHZ

ASRock Z68Extreme 7 (G3)

MSI 680 GTX Lightning OC

8GB @ 1600 |CORSAIR CMZ8GX3M2A1600C9B

Intel 330 SSD 60 GB SATA III

Vertex 3 SSD 120 GB SATA III

Corsair 850 W Modular PSU

Corsair Obsidian 650d Case

Windows 7 SP1

idata
Community Manager
287 Views

Add me to the list. I have a 240GB 330 SSD in a Toshiba M645 Satellite for just two days. I get the same freezes with the solid HDD LED. I am very disappointed...

I completely restored the SSD to Toshiba original installation. Still freezes.

I am not seeing any solutions to the problems. Has anyone actually confirmed a fix?

idata
Community Manager
287 Views

i have the same problem with the intel 330 series 180gb, hope u have a solution soon because u are going to start lose confidence in your products

idata
Community Manager
287 Views

+1 costumer unpleased

using chrome or word, take about 20-30 sec of freezing, and it looks like the problem is related to the cache reading (just a hint...)

i'm quite disapointed with Intel 330, because i've choose it instead of samsung 830, i'm so regreat!!!!

but what is very strange, is intel staff maintains silence....

if no support or explanation is made, i'll put in RMA unfortunately

Carlos

idata
Community Manager
287 Views

OK, I was able to FIX my problem 100%.

My Toshiba M645 Satellite with Win 7 64 Bit Home Premium came with Intel Rapid Storage Technology - BUT it was out of date. I downloaded the latest drivers from Intel and applied a Registry Patch from the site below.

Bear in mind that any changes to the registry are done at your own risk. Since I applied both changes simultaneously, I cannot state which change was successful or if both were necessary.

http://forum.corsair.com/v3/showthread.php?t=96663 How to fix your SSD freezing issue (we hope!) - The Corsair Support Forums

idata
Community Manager
287 Views

i'll give it a try

thanks for suggestion

PS: nobody from INTEL?

idata
Community Manager
287 Views

After applying the reg file trick, 24 hours past and no freezing at all... let's see from now...

I have not uninstalled any program or changed/removed any driver from intel (still have Intel SSD Toolbox and Intel Rapid Storage Technology installed), must be an incompatibility problem between hardware configuration and bios, in terms of SATA port management, i think....

Just a note: in application of the reg file trick, after registry change, when i executed the intel ssd Toolbox in the System Tuner tab, was suggested to change the DIPM value, so i did it and that's the state of my windows installation without (so far) any freeze.

I hope this is the solution, but I'd be happier if Intel said anything ... even if it was a simple firmware update!

reg file trick (use at your own)

http://forum.corsair.com/v3/showthread.php?t=96663 How to fix your SSD freezing issue (we hope!) - The Corsair Support Forums

idata
Community Manager
74 Views

Hi Carlos (or those who applied the registry fix),

I'm suffering the same problem too.

Interestingly, i can consistently reproduce the freeze/hang at will using CrystalDiskMark3_0_1c x64.

Run random 512K block size test with the tool, test size does't matter.

Reads are all good with ~450MB/s.

For Write, sometimes it can finish 1 or 2 loop with ~150MB/s, and then the hdd led goes off and freeze!!

I have to do hard reset.

Tried everything but no luck....

1. installed latest IRST (before i've done this, random BSOD)

2. disable all CPU C-state in bios

3. enable hot plug of the SATA device in bios

4. registry edit trick

5. disable trim

Question:

1) Have you installed the "latest" IRST driver?

The registry key path HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\iaStor does not exist. I created it manually. Just to clarify if we're doing the same thing.

2) Would you also try my CrystalDiskMark test case to dictate stability of ur setup now?

Thanks!

idata
Community Manager
74 Views

I also just had a similar issue with a 330 series (180GB) but on a fresh Windows 8 Pro (RTM) install.

Then after rebooting, the OS did not boot. Trying to repair, reinstall Win8 or Win7 is not possible. SSD is detected, creating or deleting partition is possible, formating a partition is possible, but Windows doesn't want to write any bit on the SSD.

 

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