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Community Manager
2,931 Views

Intel SSD 335 serie 180Go crash and disapear from bios

Hi,

My computer often crash with a BSOD, when I restart, the computer does not boot onto SSD.

When I enter the bios, the SSD is missing.

I have to manually go into manual boot selection and select the SSD from this list to start booting normaly. It works fine each reboot until the next crash.

I already returned the disk to intel that replaced it with a brand new without solving the issue. (It might have been less often for a while)

Configuration :

Core I5 4670

ASUS H87-PRO C2

Intel Solid-State Drive 530 Series 120 Go

Crucial 8*2 Go DDR3 1600 CL9

Thanks for your help.

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23 Replies
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Community Manager
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Hi Slivo,

 

 

We understand your SSD keeps crashing with a BSOD and sometimes is no longer detected by the BIOS and not loading the OS.

 

We would like to give you further instructions on how can you prevent this from happening, please check your private messages.

 

 

Regards,

 

NC
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Community Manager
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The firmware of the SSD is up to date for information.

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Highlighted
Community Manager
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Hi Slivo,

 

 

Please keep us updated if the situation with the SSD keeps happening with the latest firmware.

 

 

Regards,

 

NC
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Highlighted
Community Manager
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Well, I guess I didn't explain myself properly :

The SSD firmware was already up to date when I started this thread. Your tool just confirmed it.

My issue is still open as nothing changed

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Highlighted
Community Manager
12 Views

Hello Slivo,

 

 

Could you share a screenshot of the Intel® Solid State Drive Toolbox with the main information on it? Firmware version as well.

 

 

We will continue our research here as well.

 

 

Regards,

 

NC
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Highlighted
Community Manager
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Highlighted
Community Manager
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Hello Slivo,

 

 

According to the picture, it shows a different SSD than the one you have. When you open the Intel® Solid State Drive Toolbox, what firmware version do you see on it?

 

 

The picture shows the SSD 335, which is a different model of the 530 SSD.

 

 

Regards,

 

NC
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Highlighted
Community Manager
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Well ... my bad :/

I forgot my SSD was not in the pack I ordered with my friends, it's indeed a 335 SSD I had previously.

My screen is showing the correct information.

Apologies for my misstake

Edit : Updated title for future readers

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Highlighted
Community Manager
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Hello Slivo,

 

 

Don't worry about it and thanks for changing the title of the thread.

 

What we can let you know about this situation you have is that maybe a secure erase on the drive or run the diagnostics from the Intel® Solid State Drive Toolbox and make sure the SSD does not show any errors.

 

 

If it is possible as well, please attach the SMART details of your drive in this thread for us to verify them.

 

 

Regards,

 

NC
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Highlighted
Community Manager
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Hello, I'm not sure I understood your second sentence right.

Here is a screenshot of the diagnostics anyway : https://s10.postimg.org/ydjarlt61/Sans_titre.png https://s10.postimg.org/ydjarlt61/Sans_titre.png

And the smart details : https://s15.postimg.org/q0a0wv6uz/Sans_titre.png https://s15.postimg.org/q0a0wv6uz/Sans_titre.png

Copy and paste urls, your forum doesn't make functionnal links

Thanks for your help.

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Highlighted
Community Manager
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Hi Slivo,

 

 

Thanks for the information provided.

 

It seems your SSD is fine, at least for SMART details and diagnostics, the BSODs may be related to something else, could be drivers, files corruption, etc...

 

 

We suggest maybe running a secure erase and re-installing of the OS, in case you have not tried it yet.

 

Please let us know.

 

 

Regards,

 

NC
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Highlighted
Community Manager
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Well,

Don't you think the issue would have been solved when I fully reinstalled my system on first SSD replacement if it was the case ?

Even if the system was totaly fucked up, how would it disapear from the bios ?

Regards,

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Highlighted
Beginner
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Is it Windows 10? What AHCI driver version are you using? Did you instal mobo drivers from Asus support site? Consider checking for BIOS update.

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Highlighted
Community Manager
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I'm on windows 10, and installed drivers from asus when I first installed the system.

Just installed the latest AHCI driver from asus website.

I did a bios update when I started this thread.

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Highlighted
Community Manager
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Slivo,

 

 

This situation could be related to power, since the SSD will show the BSOD and then it will disappear from BIOS.

 

Just to double check with you:

 

 

-The original drive was doing the same thing, right?

 

-Have you tried different SATA and power cables?

 

-Is this second drive having the exact same problem?

 

 

We will review all the information and will get back to you.

 

 

Regards,

 

NC
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Highlighted
Community Manager
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The original drive has indeed the same issue.

I didn't try différents cables yet, I will try to see if I can do it tonight.

My PSU is a Seasonic G-550 for your information.

It does not happens when the computer is on heavy loads if I remember correctly. And I'm often making my graphic card cry launching multiple game at once, without issues.

Thanks for your help

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Highlighted
Community Manager
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Hi Slivo,

 

 

Thanks for the information provided.

 

We will review the PSU model, also, if you can test another cable it will be awesome.

 

 

Regards,

 

NC
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Highlighted
Community Manager
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Hi Slivo,

 

 

Could you please let us know if there is any option for you to try the SSD in a different computer and with Windows 8*, this in order to discard any possible issues with other components in your system or the SSD itself.

 

 

Please let us know if this is possible for you.

 

 

Regards,

 

NC
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Highlighted
Community Manager
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Hello,

I didn't had time to switch cables yet.

I cannot really make this kind of test for several reasons :

- Weeks, maybe month can pass between two issue, it happens randomly.

- I only got one gaming rigs, and moving my SSD away means I would have to find and use a crap computer for this test, maybe for weeks.

- Not that I hate windows 8 ... but I do

You want me dead, don't you ?

Thanks for your help.

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