Community
cancel
Showing results for 
Search instead for 
Did you mean: 
MGrah4
Beginner
900 Views

Intel SSD 530 not re

My new Intel SSD 530 does not seem to communicate with the Intel SSD Toolbox software. The drive appears to be working fine but when I try to run the SSD Optimizer it show the following message

"The Intel SSD Toolbox cannot communicate with the selected Intel SSD.

Consider changing to another storage driver compatible with your system and try the tool again."

I have searched on these and other forums for a recommended solution but can't find an answer. I replaced a Samsung SSD which was working fine, just not large enough. Any help in getting this fixed would me very helpful.

System Info

Motherboard Asrock 770 Extreme 3 Bios version P1.60.

OS Windows 7 Professional SP1 64Bit

Processor AMD Phenom II 3.40

0 Kudos
4 Replies
Kevin_M_Intel
Employee
67 Views

Hello tgmg00a,

I am sorry for your trouble but let me help you.

Thanks for sharing the information. I would like you to do the following:

  1. Uninstall completely the Intel® Toolbox software from your computer and download/install the latest from this link:

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=18455&lang=eng&ProdId=3767 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=18455&lang=eng&ProdId=3767

  1. Update the firmware of your SSD. Here you can get it:

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=18363&lang=eng&ProdId=3767 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=18363&lang=eng&ProdId=3767

After doing the steps above, you can try updating the BIOS in your computer. Here I found the download link:

http://www.asrock.com/mb/AMD/770%20Extreme3/?cat=Download&os=BIOS http://www.asrock.com/mb/AMD/770%20Extreme3/?cat=Download&os=BIOS

Kevin M

Kevin_M_Intel
Employee
67 Views

Hi tgmg00a,

I also would like you to check if the chipset mode is set as RAID at the BIOS level? This can be causing the problem.

In case it is not set as RAID, can you let me know into which controller is the SSD connected? Is it Intel® or Marvel controller?

If possible test a different controller port and try running either Marvel updates for the controller or another way is running windows updates.

Kevin M

MGrah4
Beginner
67 Views

To you most recent questions. I checked in the BIOS as part of the install process and the drive is not set to RAID. The drive is connected to a Marvel Controller. The PC at the moment is located in Santa Rosa so I will have to work with my daughter to and/or have her bring it home when she next visits. I will let you know the outcome of the above steps.

mg

Kevin_M_Intel
Employee
67 Views

  1. Try connecting it to the Intel® Controller and let me know.

Kevin M

Reply