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MDahl
Beginner
1,264 Views

Intel SSD 530 on Storage Manager option ROM 8.9.5.1001 PCH-M

Our Dell M6500 with Intel Storage Manager option ROM 8.9.5.1001 PCH-M woun´t recognize an Intel SSD 530 Series 120 GB. It is a model SSDSC2BW120A4.

Is there a compatibility problem with this setup or is it supposed to work?

Thanks

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6 Replies
Jose_H_Intel1
Employee
184 Views

Such option ROM version appears to be old. It may help to update your system BIOS.

Is it possible to identify the SATA controller model? You may type "dxdiag" in Windows*'s Start menu or Run and then click on "Save All Information". The information will appear under "System Devices" in the saved report.

It is also a good idea to check if your system manufacturer has a list of validated SSD models.

MDahl
Beginner
184 Views

Thanks,

This is my intel related system devices:

--------------

System Devices

--------------

Name: Intel(R) QuickPath Interconnect - D151

Device ID: PCI\VEN_8086&DEV_D151&SUBSYS_00000000&REV_11\3&18D45AA6&0&81

Driver: n/a

Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 6 - 3B4C

Device ID: PCI\VEN_8086&DEV_3B4C&SUBSYS_02EF1028&REV_05\3&18D45AA6&0&E5

Driver: n/a

Name: Intel(R) 5 Series/3400 Series Chipset Family SMBus Controller - 3B30

Device ID: PCI\VEN_8086&DEV_3B30&SUBSYS_02EF1028&REV_05\3&18D45AA6&0&FB

Driver: n/a

Name: Intel(R) QuickPath Interconnect - D150

Device ID: PCI\VEN_8086&DEV_D150&SUBSYS_00000000&REV_11\3&18D45AA6&0&80

Driver: n/a

Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 5 - 3B4A

Device ID: PCI\VEN_8086&DEV_3B4A&SUBSYS_02EF1028&REV_05\3&18D45AA6&0&E4

Driver: n/a

Name: Intel(R) 5 Series 6 Port SATA AHCI Controller

Device ID: PCI\VEN_8086&DEV_3B2F&SUBSYS_02EF1028&REV_05\3&18D45AA6&0&FA

Driver: n/a

Name: Intel(R) processor PCI Express Root Port 1 - D138

Device ID: PCI\VEN_8086&DEV_D138&SUBSYS_02EF1028&REV_11\3&18D45AA6&0&18

Driver: n/a

Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 4 - 3B48

Device ID: PCI\VEN_8086&DEV_3B48&SUBSYS_02EF1028&REV_05\3&18D45AA6&0&E3

Driver: n/a

Name: Intel(R) PM55 Express Chipset LPC Interface Controller - 3B03

Device ID: PCI\VEN_8086&DEV_3B03&SUBSYS_02EF1028&REV_05\3&18D45AA6&0&F8

Driver: n/a

Name: Intel(R) processor DMI - D132

Device ID: PCI\VEN_8086&DEV_D132&SUBSYS_02EF1028&REV_11\3&18D45AA6&0&00

Driver: n/a

Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 3 - 3B46

Device ID: PCI\VEN_8086&DEV_3B46&SUBSYS_02EF1028&REV_05\3&18D45AA6&0&E2

Driver: n/a

Name: Intel(R) processor Miscellaneous Registers - D158

Device ID: PCI\VEN_8086&DEV_D158&SUBSYS_00000000&REV_11\3&18D45AA6&0&43

Driver: n/a

Name: Intel(R) Centrino(R) Ultimate-N 6300 AGN

Device ID: PCI\VEN_8086&DEV_422B&SUBSYS_11218086&REV_35\4&D9B332E&0&00E1

Driver: n/a

Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 2 - 3B44

Device ID: PCI\VEN_8086&DEV_3B44&SUBSYS_02EF1028&REV_05\3&18D45AA6&0&E1

Driver: n/a

Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42

Device ID: PCI\VEN_8086&DEV_3B42&SUBSYS_02EF1028&REV_05\3&18D45AA6&0&E0

Driver: n/a

Name: Intel(R) 82801 PCI Bridge - 2448

Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_02EF1028&REV_A5\3&18D45AA6&0&F0

Driver: n/a

Name: Intel(R) processor System Control and Status Registers - D157

Device ID: PCI\VEN_8086&DEV_D157&SUBSYS_00000000&REV_11\3&18D45AA6&0&42

Driver: n/a

Name: Intel(R) processor Semaphore and Scratchpad Registers - D156

Device ID: PCI\VEN_8086&DEV_D156&SUBSYS_00000000&REV_11\3&18D45AA6&0&41

Driver: n/a

Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 8 - 3B50

Device ID: PCI\VEN_8086&DEV_3B50&SUBSYS_02EF1028&REV_05\3&18D45AA6&0&E7

Driver: n/a

Name: Intel(R) processor System Management Registers - D155

Device ID: PCI\VEN_8086&DEV_D155&SUBSYS_00000000&REV_11\3&18D45AA6&0&40

Driver: n/a

Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 7 - 3B4E

Device ID: PCI\VEN_8086&DEV_3B4E&SUBSYS_02EF1028&REV_05\3&18D45AA6&0&E6

Driver: n/a

Name: Standard Enhanced PCI to USB Host Controller

Device ID: PCI\VEN_8086&DEV_3B34&SUBSYS_02EF1028&REV_05\3&18D45AA6&0&E8

Driver: n/a

Dell is also looking into this at L2 support. I have the latest bios.

Thanks,

Jose_H_Intel1
Employee
184 Views

Just to make sure the drive is not defective; did you test it in a different computer?

MDahl
Beginner
184 Views

Yes.

It is two drives and both works in a stationary computer from the same brand. That computer is older than the laptop the drives are not working in.

Thanks,

MDahl
Beginner
184 Views

Dell says that the laptop ROM is incompatible with this SSD. No ROM update will be released.

Jose_H_Intel1
Employee
184 Views

Please accept our apologies due to this unavoidable compatibility issue.

You may check with the computer manufacturer about the SSD models validated for your system.

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