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RKeni
New Contributor II
1,834 Views

Intel SSD 540s M.2 SSD Toolbox Reports Diagnostic Error

My Intel SSD 540s M.2 hard drive will not pass the "Read Scan" on the diagnostic scan in the Intel Solid-State Drive Toolbox v3.5.2. The computer has some strange issues going on in the last couple of weeks or so so I started investigating hardware issues. If I open Windows Explorer and type something in the search box the computer may or may not keep functioning. When the system fails (after about a minute) the computer will say that the Intel 540s drive "D" drive is no longer accessible and the system becomes unstable. Now my system is a little different. The machine, an Intel NUC6i7KYK, is built with a smaller 500GB Samsung 950Pro NVMe drive for "C" drive and the Windows installation, and a second SSD, my Intel 540S 1TB drive is "D" drive and the "Users" directory is moved there. The Intel drive has all my data stored on it and the Samsung (high speed drive) runs the system. This configuration was done as windows was installed via a sysprep XML file and Audit mode and has worked perfectly for some time (about 2 years). The Intel drive toolbox showed the firmware for my 540S drive was old (LSBG100), so I used Firmware Update Tool v3.0.1 to update the firmware (LSF042C). The update was successful and the machine seems to work OK but the Toolbox Quick Diagnostic Scan fails the read scan with "Error: An error was detected reading data from the selected Intel SSD. Contact your reseller or local Intel representative for assistance." The Data Integrity test passes 100%. I haven't done the full diagnostic test. I don't know if this is a driver issue or not but my drivers were the latest drivers from the Intel support site but I have now switched "Device Installation Settings" from blocking Microsoft from updating drivers to now allowing Microsoft to update the drivers. So I don't know if they've been adjusted through Windows update. This is a scary issue when 900GB of your PC data suddenly fails (I have a backup).

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11 Replies
idata
Community Manager
189 Views

Hello Qboy61,

 

 

Thanks for posting in our communities. We understand that you're concerned about the status of your Intel® SSD 540s Series.

 

 

In order to better assist you, please provide us with the drive's S.M.A.R.T. details report. Open Intel® SSD Toolbox and click on "Export". This will generate a .csv file, please attach it your next reply (the attach button is located at the bottom right of the reply box).

 

 

Additionally, please run a full diagnostics as well and let us know the results. This might take a while since the drive is almost at full capacity.

 

 

Best regards,

 

Eugenio F.
RKeni
New Contributor II
189 Views

OK, I would send the SMART export but The web page only has buttons for picture and video insertion.

Just a heads up. Today running the SSD Toolbox (which I ran about 3-4 times when I posted the first message) now says "Read Scan" passed. I've been away from the computer since Thursday April 12th and the machine has been idle since. I do not know if Microsoft has updated the drivers since I previously ran this test. I will let you know if the machine goes unstable again.

idata
Community Manager
189 Views

Hello Qboy61,

Thanks for your reply. It is good to know the Read Scan passed this time.

As for the attachments, you can add different format files other than pictures and videos. Here's how the attachment button looks like:

Best regards,

 

Eugenio F.
RKeni
New Contributor II
189 Views

"Attach" is not visible in my screen.

idata
Community Manager
189 Views

Hello Qboy61,

 

 

Thanks for sharing the screenshot.

 

 

We've just confirmed attachments are working from our end on Chrome*, Firefox*, Internet Explorer* and Edge*. For documentation purposes, what browser are you using?

 

 

Best regards,

 

Eugenio F.
BMcFa2
Beginner
189 Views

I wanted to share that I have the exact same problem with a 540s 1TB SSD in a desktop. This is my system drive, and my computer will now sometimes crash while using it. It now often crashes while I am away from my PC, and when my machine tries to reset the drive is no longer visible in the system and I find my machine sitting in the UEFI BIOS. When I run a quick diagnostic scan, my Read Scan fails but the Data Integrity completes successfully.

BMcFa2
Beginner
189 Views

Adding my exported log from the Solid-State Drive Toolbox.

idata
Community Manager
189 Views

Hello mcfarlbr,

 

 

Thanks for posting.

 

 

The S.M.A.R.T. details report shows the drive is overall healthy, however there's some degradation on the (E8) Available Reserved Space. This is expected behavior, but might be a failure indication if the value degrades at a fast pace.

 

 

Please test the following:

 

 

- Backup your data.

 

- Update the firmware on the SSD. The latest version for Intel SSD 540s Series (1TB) is 042C.

 

- Open a command prompt as administrator and run a chkdsk /f. This will check and repair errors in the drive. You can learn more about this command https://technet.microsoft.com/en-us/library/ee872425.aspx here.

 

- https://www.intel.com/content/www/us/en/support/articles/000006198/memory-and-storage.html Run a secure erase on the drive and reinstall the operating system.

 

 

NOTE: We provide links to third-party tools and sites for your convenience. We do not necessarily endorse the content, products, or services offered there. We do not offer support for third-party tools.

 

 

Keep monitoring the drive's S.M.A.R.T. attributes and performance. If the issue persists, please consider https://www.intel.com/content/www/us/en/support/contact-support.html contacting your local support for further assistance and warranty options.

 

 

Best regards,

 

Eugenio F.
BMcFa2
Beginner
189 Views

Hi Eugenio,

Sorry I didn't see this message until now. What if I can't backup all of my data? I tried to copy all of my documents to a backup drive, and at 80% complete the drive hung.

Also, I have tried to update the firmware already, however the tool I was using (booting off a USB drive) didn't display any output to my monitor. I am running an add-in graphics card, and my monitor has an aspect ratio of 16x10 with a resolution of 1920x1200. Is this configuration not supported by the firmware update tool?

Also, it will take me quite a while to get around to testing all those steps below.

Thanks,

Brian

idata
Community Manager
189 Views

Hello mcfarlbr,

 

 

Thanks for your reply.

 

 

What do you mean the drive hung when you were backing up your data, did the system returned any error message?

 

 

As for the Intel® SSD Firmware Update Tool, are you using a NVidia* graphic card? If so, /thread/120757 this thread might be useful for you. You may also test temporarily disabling Secure Boot from BIOS, this setting is usually located at the Boot options menu.

 

 

Best regards,

 

Eugenio F.
idata
Community Manager
189 Views

Hello mcfarlbr,

 

 

We haven't heard from you in the last few days. Please let us know if there's anything else we can do for you.

 

 

Best regards,

 

Eugenio F.
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