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AAnto38
Beginner
420 Views

Intel SSD 600P SERIES : no bootable device after WIndows Blue Screen

Hello community !

 

I have an ACER SWIFT 3 SF314-51-58W9 under Windows 10 with an Intel SSD 600P SERIES.

This morning I wanted (finally!) to make a copy of my photos on an external hard drive. During the copy, my PC displayed a blue screen (I didn't have time to see the error). The PC rebooted a first time and then froze when the login window was displayed. So I pressed the power button for 5 seconds to turn it off.

I then turned it back on. The ACER logo was displayed for at least 10 minutes before I got the message "no bootable device".

My error is similar to what is described in these 2 articles: https://us.answers.acer.com/app/answers/detail/a_id/26670 and https://community.acer.com/en/discussion/349911/my-acer-aspire-s7-191-says-no-bootable-device-should....

 

So I tried to apply the following measures:

 

In the bios it says:

   HDD Model Name: None

   F12 Boot Menu: Enable

   Boot MOde: UEFI

   Secure Boot: Enable

 

By modifying the bios, I also managed to boot on a USB key containing Ubuntu. It works but I'm worried that I don't see my SSD as an external device since the ubuntu distribution (I also started gparted by restarting the device search).

 

Having at least 20 years of photos of my life on this hard drive, I don't hide my pain and my motivation! My priority is - if possible - to recover the contents of my SSD.

 

I thank you in advance for the help you could give me, sincerely.

0 Kudos
14 Replies
n_scott_pearson
Super User Retired Employee
231 Views

Sounds like something has broken in this laptop - hopefully not the SSD itself. I suggest that you purchase an external USB drive bay to host this SSD and use it to see if you can get your files off the device. What type of drive bay you will need will depend upon the type of SSD you have.

...S

AAnto38
Beginner
231 Views

Thanks for your answer. I don't have an adaptator SSD M.2 >> USB, that's why I tried to boot from a USB key with Ubuntu. It worked but I thought I'd look at the SSD as an external device but it didn't appair.

LeonWaksman
Super User
231 Views

Try to boot from Windows 10 Installation Media USB and restore your system to the latest working configuration. To create Windows 10 Installation Media, download Microsoft Media Creation Tool.

1.   Boot from your Windows 10 installation USB.

2.    Select your language preferences and click/tap on Next.

3.    Click/tap on Repair your computer at the bottom.

4.    Click/tap on Troubleshoot.

5.    Click/tap on Advanced options.

6.    Click/tap on System Restore (use a restore point recorder on your PC to restore Windows).

7.    If prompted, click/tap on an administrator and follow the instruction on screen. Select the restore point form the list.

8.    After few Nexts, click Finish confirmed by Yes - the restore will start.

9.    Your PC will now restart and perform a System Restore. 

10. When the System Restore has completed successfully, click/tap on Restart.

 

Hope this helps

Leon

AAnto38
Beginner
231 Views

Thanks for your answer. I followed your instructions but I don't have "repair your computer".

I just boot on an installation screen :IMG_20200401_110457_1.jpg

 

LeonWaksman
Super User
231 Views

Click on Next. See the attached video clip I've prepared for you.

 

Leon

 

AAnto38
Beginner
231 Views

Hi and thanks for your video ! I followed your instruction but I have the following error when I looked for system restore. Sorry, it's in French :IMG_20200401_132136.jpg

Here the translation :

"To use System Restore, you must specify the Windows installation to be restored. Restart the computer, select an operating system, and then select System Restore".

I think this is because windows cannot see my SSD. But why (damaged ?)

LeonWaksman
Super User
231 Views

If your SSD is recognized in Bios, it should be O.K. Please see in 0:00:11 sec on my clip, that after depressing in System restore, I've selected Windows.

 

Leon

 

AAnto38
Beginner
231 Views

I Leon. That's the problem, SSD is not recognized in bios. It's written "HDD Model Name: None"

LeonWaksman
Super User
231 Views

You may try to remove the SSD from its M.2 slot and reinstall it back again. Some time it is helping. If not, try the Scott's advice. If you will see this SSD in other computer, you will be able to save your photos.

 

Leon

 

n_scott_pearson
Super User Retired Employee
231 Views

Sounds like either your SSD is failing or something in the system is failing. You are going to need to test this SSD away from this M.2 connector -- in a USB chassis, for example. Here is an example chassis: https://www.amazon.com/QNINE-Enclosure-JMS583-Portable-Samsung/dp/B07NPFT91M.

 

...S

AAnto38
Beginner
231 Views

n_scott_pearson
Super User Retired Employee
231 Views

Yes, that is right kind. M.2 Type M (NVMe) to USB 3.x.

...S

AAnto38
Beginner
231 Views

Hello everyone ! I just received my M.2 connector. I connected my SSD but nothing appaired. I tried to launch Gparted (I'm with ubuntu) but my SSD did'nt appaired. Can I try something else (I can boot on WIndows 10 if necessary).

Thanks in advance for your help !

n_scott_pearson
Super User Retired Employee
231 Views

I am not sure what to suggest. If the unit stops talking, there is not much we can do for you here. I hope you have a backup...

...S

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