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Novice
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Intel SSD 600p incompatibility with Windows 10 version 1803.

I have ACER VX 15 shipped with 256GB Intel SSD 600p series. After updating my system to Windows 10 version 1803 it is constantly crashing. Microsoft has confirmed that few Intel SSDs are not compatible with the update and Intel has confirmed that its Intel SSD 600p and pro-6000 models are having this issue. I just want to know the status regarding this issue from Intel. When the patch will be available for Intel 600p SSD ?

Sources:

  1. http://www.legitreviews.com/windows-10-april-update-blocked-on-small-number-of-intel-ssds-due-to-iss... Windows 10 April Update Blocked On Small Number of Intel SSDs Due To Issues - Legit Reviews
  2. https://www.tomshardware.com/news/windows-10-update-intel-ssd,37020.html Windows 10's April Update Crashes Systems With Intel SSDs (Updated)
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Beginner
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Re: Intel SSD 600p incompatibility with Windows 10 version 1803.

I'm eagerly awaiting a fix too, got a brand new HP Spectre x360 2-in-1 three weeks ago and now this, drive inside is listed an 'Intel Pro SSD 6000p'.

After the update it randomly blue screens after 1-3 hours up-time, says crit_proc_failed and it cannot write a windows crash log, also seems it happens more frequent when device is unplugged and running on battery. Worst part is I ran disk cleanup as part of initially trying to diagnose and it removed my old windows install so no rolling back, ugh. Oh and when it reboots, starting back up it always throws a UEFI 'Error (3F0) - Drive Not Found'. But holding the power button to force a cold boot gets back into windows on the second try, at least for an hour or two lol.

Crazy thing is the HP Spectre line is quite popular, and the entire line has been shipping with these drives for ~8 months now....

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Novice
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Re: Intel SSD 600p incompatibility with Windows 10 version 1803.

wow, it is like as if you are telling my situation. Except the UEFI part i am having totally same problem and i also lost my old windows installation while i was diagnosing the problem, i tried clean installing windows but still had the issue. I forgot to make a back-up of Microsoft office and lost my 1 year subscription of Office 365 that came with my laptop. Somehow i got Windows 10 version 1709 iso original file on internet, made a bootable USB of it, installed it and successful rolled back to version 1709. You should also try this until they provide a patch for this.

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Community Manager
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Re: Intel SSD 600p incompatibility with Windows 10 version 1803.

Hello keshav_c71,

 

 

Thank you for your interest in the Intel® SSD 600p Series.

 

 

I would like to inform you that Microsoft* is working on a resolution that will allow the April 2018 Update on these devices in the near future. In the meantime it is recommended to stay on the previous version of Windows 10 with the Intel SSD 600p and Pro 6000p Series drives. Please see the following for more information https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/devices-with-certain-in...

 

 

Please let me know if there is anything else I can assist you with.

 

 

Regards,

 

Andres
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Beginner
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Re: Intel SSD 600p incompatibility with Windows 10 version 1803.

Yea we both obviously know there's an issue that's being worked on, OP seven provided links to such info. We were just hoping for an ETA...

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Community Manager
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Re: Intel SSD 600p incompatibility with Windows 10 version 1803.

Hello keshav_c17 and hobbzey,

 

 

I want to inform you that we are working hard to get an ETA, and will provide an update to this thread as soon as one is available.

 

 

Regards,

 

Andres
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Beginner
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Re: Intel SSD 600p incompatibility with Windows 10 version 1803.

I own an Intel 600p and just learnt about this. Unbelievable.

Could you please at least tell us how approximately it will take for the fix to be released? Days? Weeks? Months?

Can't believe that in 2018 companies as big as Intel and Microsoft still do not thoroughly test whether or not their products work well together and are responsible for originating such huge breaks affecting thousands and thousands of users worldwide!

We had Meltdown, now this. Come on Intel...

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Community Manager
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Re: Intel SSD 600p incompatibility with Windows 10 version 1803.

Hello illtellyounexttime,

 

 

As soon as we get an ETA, or update regarding this issue, we will post the corresponding information in this thread.

 

 

Regards,

 

Andres V.
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Beginner
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Re: Intel SSD 600p incompatibility with Windows 10 version 1803.

According https://wccftech.com/intel-windows-10-1803-incompatible-toshiba-ssds/ latest news, other SSD manufacturers have also issues with the 1803 version.

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Beginner
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Re: Intel SSD 600p incompatibility with Windows 10 version 1803.

I have the same problem. After updating to 1803 version, I often have crashes, a blue screen with the " critical process died " message.

My SSD is an INTEL SSDPEKKW256G7 (600p series).

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Beginner
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Re: Intel SSD 600p incompatibility with Windows 10 version 1803.

Same problem. Windows 10 pushed the April 2018 update 1803 two days ago to my Yoga Lenovo 520 which has an INTEL SSDPEKKW256G7 SSD. Now system is totally unstable, crashing in intervals of 10 minutes to 1 hour, with the "critical process died" message. Crashes are leading to data loss, so beware!! Now, my Yoga is bricked. I can't revert to previous state as I had no SDD space and I had to delete the old Windows 10, so I am stuck.

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Community Manager
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Re: Intel SSD 600p incompatibility with Windows 10 version 1803.

Hello,

 

 

We have an update for this thread, Intel and Microsoft have identified the root cause and are in the process of completing final data analysis and validation to confirm that the solution will resolve issues with the Windows 10 April 2018 update. A solution will be provided in an upcoming update to the Windows 10 OS. When we have more details we will post to this thread.

 

 

Regards,

 

Andres V.
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Beginner
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Re: Intel SSD 600p incompatibility with Windows 10 version 1803.

hi guys,

i have a Intel 600p M.2 SSD PCIe and i'm trying to install win10 on it. i entered bios and switch boot to UEFI but i cannot see the ssd in boot section. then i start the windows instalation and when i chose the instalation folder (ssd) i got this message: we couldn't create a new partition or locate an existing one. for more information , see the setup log files. i try to move os from hdd to ssd using Intel Data migration software but the message is no Intel ssd is intalled on your machine. my os is windows 10 home, version 1709, build 16299.431. can u provide some assistance?

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Community Manager
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Re: Intel SSD 600p incompatibility with Windows 10 version 1803.

Hello totenkopf,

 

 

I understand that your system is not recognizing your SSD.

 

 

In order to provide the adequate assistance, could you please answer the following questions?
  • Is this an out-of-the-box issue? If not, for how long have you been using the SSD before it stopped been recognized by your system?
  • Have you tested the SSD in another system? Also, is the SSD directly connected to the system (not via external USB drive)?
Additionally, please share the report generated by the Intel® System Support Utility for Windows* (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-).

 

 

I'll be waiting for your response.

 

 

Regards,

 

Andres V.
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Beginner
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Re: Intel SSD 600p incompatibility with Windows 10 version 1803.

I have Intel 600P SSD and my Windows 10 have already been updated to 1803 successfully (beginning of May), however, I have problems with system crashing with Blue Screens of Death (CRITICAL_PROCESS_DIED, STORE_EXCEPTION and others) while the laptop is on battery... ONLY ON BATTERY! If watching a Youtube video it crashes in 1-2 minutes... if not watching a video it could stay for 15-30 minutes. In other words, my laptop is bricked and cannot be used on battery power. I do not know how this is even possible... can somebody explain to me?

Yesterday my system installed 3 updates as follows:

- Realtek Semiconductor - MEDIA - 6.0.1.8224 - 8/1/2017

 

- Intel - SYSTEM - 9.21.0.2853 - 9/21/2017

 

- Intel - SYSTEM - 9.21.2853.2 - 10/5/2017

I really hoped that these updates would fix my problems but they didn't. Also, I am wondering why I am getting "updates" with drivers from 2017...

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Community Manager
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Re: Intel SSD 600p incompatibility with Windows 10 version 1803.

Hello MDCCCLXXXIV,

 

 

Currently, the recommendation consists on working with a previous version of Windows 10 with the Intel SSD 600p and Pro 6000p Series drives. Please see the following for more information https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/devices-with-certain-in.... A solution will be provided in an upcoming update to the Windows 10 OS.

 

 

I'll share the symptoms you described to the corresponding team.

 

 

Please keep checking this post for more details.

 

 

Regards,

 

Andres V.
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Beginner
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Re: Intel SSD 600p incompatibility with Windows 10 version 1803.

Thank you for your response but unfortunately I cannot roll back to the previous Windows 10 release because I cleaned the backup version due to lack of space... my SSD is only 256GB after all and I didn't expect I'd have such problems with my laptop after an official Windows 10 Feature update...

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Community Manager
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Re: Intel SSD 600p incompatibility with Windows 10 version 1803.

Hello MDCCCLXXXIV,

 

 

I understand that rolling back to the previous version of Windows 10 is not an option for you, unfortunately, this is the only official suggestion currently available, at least until Intel and Microsoft complete the final data analysis and validation of the solution that is been worked on. When we have more details we will post to this thread.

 

 

Regards,

 

Andres V.
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Highlighted
Beginner
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Re: Intel SSD 600p incompatibility with Windows 10 version 1803.

Today I got KB4100403 and it seems that it have resolved my problem. I am not 100% sure yet... but after I installing KB4100403, I haven't got any blue screens yet. I'll let you know if they start popping up again.

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Beginner
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Re: Intel SSD 600p incompatibility with Windows 10 version 1803.

It looks like that update is the fix: https://support.microsoft.com/en-us/help/4100403/windows-10-update-kb4100403

 

https://support.microsoft.com/en-us/help/4100403/windows-10-update-kb4100403

"Addresses an issue with power regression on systems with NVMe devices from certain vendors.".

Edit: Yeah if you click that link, it says the SSD issues are fixed with this update!

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