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APinn
Novice
1,407 Views

Intel SSD 750 -Trouble installing driver 1.3.0.1007 over 1.2.1002. I get message "Fatal error during installation"

Hi jonathan_intel,

I have trouble installing driver 1.3.0.1007 over the top of 1.2.1002. I get message "Fatal error during installation"

I have tried all permutations of upgrading or uninstalling 1.2.0.1002 and driver installation utility or manual driver update from device manager.

If your driver gurus will be so kind as to look at my problem I will be very grateful.

I get the following log from IntelNVME.log -

2015:10:28 10:15:05:793:

2015:10:28 10:15:05:793: >>> Log start

2015:10:28 10:15:05:793: Single-instance mutex has been obtained

2015:10:28 10:15:05:793: Core version: 2.5.35

2015:10:28 10:15:05:793: Setup version: 2.0.15.0

2015:10:28 10:15:05:793: Command line: "D:\Intel Windows NVMe driver 1.3.0.1007 x32-x64\Installer\SetupNVME.exe"

2015:10:28 10:15:05:793: OS data: 6-1-1-1 64-bit

2015:10:28 10:15:05:793: System up time: 88 sec

2015:10:28 10:15:05:793: Reboot pending: No

2015:10:28 10:15:05:793: Current UI language: 0409

2015:10:28 10:15:05:793: Language folder: C:\Users\User\AppData\Local\Temp\IIF59A3.tmp

2015:10:28 10:15:05:809: Found C:\Users\User\AppData\Local\Temp\IIF59A3.tmp\en-US\IntelCommon.dll. Lang 0409. Rank 3

2015:10:28 10:15:05:809: Loading language 0409

2015:10:28 10:15:05:809: Setup mode: Update

2015:10:28 10:15:05:809: Looking for OS: 6.0.3 6.1 6.2 6.3 10.0

2015:10:28 10:15:05:809: OS check passed

2015:10:28 10:15:05:809: .NET not required, skipping requirement check

2015:10:28 10:15:05:809: Resolving driver source

2015:10:28 10:15:05:809: Using embedded driver(s). Temp source is 'C:\Users\User\AppData\Local\Temp\IIF59B4.tmp'

2015:10:28 10:15:05:809: Using folder 'C:\Users\User\AppData\Local\Temp\IIF59B4.tmp' as the driver source

2015:10:28 10:15:05:809: Scanning all active devices

2015:10:28 10:15:05:824: Scanning x64\IaNVMe.inf (Name: NVMe, Version: 1.3.0.1007)

2015:10:28 10:15:05:824: Section with the best match: INTEL_NVME.NTamd64.6.1

2015:10:28 10:15:05:824: Device: PCI\VEN_8086&DEV_0953 (Intel(R) Solid-State Drive P3700/P3600/P3500/750 Series)

2015:10:28 10:15:05:840: Matched with: PCI\VEN_8086&DEV_0953&SUBSYS_370D8086&REV_01

2015:10:28 10:15:05:840: Current driver: oem36.inf

2015:10:28 10:15:05:840: Name: NVMe, Provider: Intel, Version: 1.2.0.1002, Section: nvme_inst

2015:10:28 10:15:05:840: MUP OS bits: 0xFFE00

2015:10:28 10:15:05:840: Scanning x86\IaNVMe.inf (Name: NVMe, Version: 1.3.0.1007)

2015:10:28 10:15:05:840: Section with the best match: INTEL_NVME.NTamd64.6.1

2015:10:28 10:15:05:840: Device: PCI\VEN_8086&DEV_0953 (Intel(R) Solid-State Drive P3700/P3600/P3500/750 Series)

2015:10:28 10:15:05:840: Matched with: PCI\VEN_8086&DEV_0953&SUBSYS_370D8086&REV_01

2015:10:28 10:15:05:840: Current driver: oem36.inf

2015:10:28 10:15:05:840: Name: NVMe, Provider: Intel, Version: 1.2.0.1002, Section: nvme_inst

2015:10:28 10:15:05:840: MUP OS bits: 0xFFE00

2015:10:28 10:15:05:840: Creating properties for all matching INF's

2015:10:28 10:15:05:840: Architecture supported: x86

2015:10:28 10:15:05:840: Architecture supported: x64

2015:10:28 10:15:05:840: Package folder is C:\Users\User\AppData\Local\Temp\IIF59D4.tmp

2015:10:28 10:15:05:855: Package information;

2015:10:28 10:15:05:855: Type MSI: ID='{8cd980b8-2d1b-4444-bb80-9f44a6027623}', Installed version: 1.0.0.0, Extracted: Yes

2015:10:28 10:15:05:855: Preparing UI

2015:10:28 10:15:05:855: Reading storyboard

2015:10:28 10:15:05:855: Page count: 7

2015:10:28 10:15:05:855: Added: Welcome

2015:10:28 10:15:05:855: Added: Modify

2015:10:28 10:15:05:855: Added: License

2015:10:28 10:15:05:855: Added: Confirm

2015:10:28 10:15:05:855: Added: Progress

2015:10:28 10:15:05:855: Added: Finish

2015:10:28 10:15:05:855: Added: Error

2015:10:28 10:15:05:855: Reading string map

2015:10:28 10:15:05:855: No string map present

2015:10:28 10:15:05:871: Showing page: Welcome

2015:10:28 10:15:07:275: Showing page: License

2015:10:28 10:15:09:677: Showing page: Confirm

2015:10:28 10:15:10:832: Setup thread started

2015:10:28 10:15:10:832: Showing page: Progress

2015:10:28 10:15:14:545: Beginning transaction ID=1

2015:10:28 10:15:14:545: Installing 'NVME_x64.msi'

2015:10:28 10:15:14:545: Properties 'PRODUCTFOLDER="C:\Program Files\Intel\Intel(R) NVME Miniport and Filter Device Management" REBOOT=ReallySuppress REINSTALLMODE=dmus'

2015:10:28 10:15:14:545: Setting MSI log file to 'IntelNVME_MSI.log'. Verbosity level is 4096

2015:10:28 10:15:17:555: Return code: 1603

2015:10:28 10:15:17:555: W Aborting install

2015:10:28 10:15:17:633: Transaction complete. Overall return code is 1603

2015:10:28 10:15:17:633: Showing page: Error

2015:10:28 10:15:43:608: Link: Launching 'C:\Users\User\Intel\Logs'

2015:10:28 10:23:53:745: Dumping properties (27 total)

2015:10:28 10:23:53:760: IIF_MSILOGLEVEL=4096

2015:10:28 10:23:53:760: IIF_LOGFOLDER=C:\Users\User\Intel\Logs

2015:10:28 10:23:53:760: IIF_SETUPVERSION=2.0.15.0

2015:10:28 10:23:53:760: IIF_PACKAGEVERSION=1.3.0.1007

2015:10:28 10:23:53:760: IIF_SETUPPATH=D:\Intel Windows NVMe driver 1.3.0.1007 x32-x64\Installer

2015:10:28 10:23:53:760: IIF_CACHELOC=C:\ProgramData\Intel\Package Cache\{d4adb5bf-1030-4537-9954-799459207933}

2015:10:28 10:23:53:760: IIF_OS=6.1

2015:10:28 10:23:53:760: IIF_OSSERVICEPACK=1

2015:10:28 10:23:53:760: IIF_IS64=1

2015:10:28 10:23:53:760: IIF_NET20=1

2015:10:28 10:23:53:760: IIF_NET30=1

2015:10:28 10:23:53:760: IIF_NET35=1

2015:10:28 10:23:53:760: IIF_NET40CLIENT=1

2015:10:28 10:23:53:760: IIF_NET40FULL=1

2015:10:28 10:23:53:760: IIF_NET45CLIENT=1

2015:10:28 10:23:53:776: IIF_NET45FULL=1

2015:10:28 10:23:53:776: IIF_INSTALLEDPACKAGEVERSION=1.0.0.0

2015:10:28 10:23:53:776: IIF_INSTALLFOLDER=C:\Program Files\Intel\Intel(R) NVME Miniport and Filter Device Management

2015:10:28 10:23:53:776: IIF_LANGCOUNTRY=en-US

2015:10:28 10:23:53:776: _INF_NVMe_VERSION=1.3.0.1007

2015:10:28 10:23:53:776: IIF_RESOURCEFOLDER=C:\Users\User\AppData\Local\Temp\IIF59A3.tmp

2015:10:28 10:23:53:776: IIF_SETUPMODE=UPDATE

2015:10:28 10:23:53:776: IIF_PACKAGEPATH=C:\Users\User\AppData\Local\Temp\IIF59D4.tmp

2015:10:28 10:23:53:776: IIF_LICENSE=

2015:10:28 10:23:53:776: IIF_ACCEPTED=1

2015:10:28 10:23:53:776: IIF_EXITCODE=1602

2015:10:28 10:23:53:776: IIF_README=

2015:10:28 10:...

0 Kudos
5 Replies
jbenavides
Honored Contributor II
205 Views

Hello OC_Freak,

We have branched your question to a new thread, since the issue is different from the original one mentioned in the other forum.

jbenavides
Honored Contributor II
205 Views

Hello,

Please try the following actions as they have helped to other users in similar scenarios:

- https://downloadcenter.intel.com/download/23929/Intel-Solid-State-Drive-Data-Center-Family-for-NVMe-... Download Intel® Solid-State Drive Data Center Family for NVMe Drivers, 1.3.0.1007 again to discard a corrupted installer.

- Reboot the PC and try the installation again.

- Disable Antivirus software, and any other software that may be accessing/scanning the drive at the time of driver installation.

If the issue persists, we will need more information: Motherboard brand and model, SSD model (2.5 inch or AiC), OS version, is this the boot drive? or is it a data drive?

APinn
Novice
205 Views

Hello jonathan_intel,

"issue persists"...

Motherboard brand and model: Asrock H97M-ITX/ac

BIOS Manufacturer: American Megatrends

BIOS Date: 07/27/2015

BIOS Version: P1.80

CPU: i7-5775C

RAM: 16GB

Boot Drive (C:) : 2 x Samsung 850 Pro 256GB in RAID 0 using Intel RST

Operating System: Microsoft Windows 7 Ultimate (x64) Build 7601

Service Pack: Service Pack 1 (with all windows updates applied)

Anti Virus: Norton Internet Security (Version: 22.5.4.24)

Intel Solid-State Drive, 750 Series, 400GB data drive I:

Date of Manufacture: 01AUG2015

Product Code: SSDPEDMW400G4R5

Version# : H56036-300

S/N: CVCQ53120009400AGN

log from IntelNVME.log

2015:10:31 10:12:09:409:

2015:10:31 10:12:09:424: >>> Log start

2015:10:31 10:12:09:424: Single-instance mutex has been obtained

2015:10:31 10:12:09:424: Core version: 2.5.35

2015:10:31 10:12:09:424: Setup version: 2.0.15.0

2015:10:31 10:12:09:424: Command line: "D:\Intel Windows NVMe driver 1.3.0.1007 x32-x64_test\Installer\SetupNVME.exe"

2015:10:31 10:12:09:424: OS data: 6-1-1-1 64-bit

2015:10:31 10:12:09:424: System up time: 136 sec

2015:10:31 10:12:09:424: Reboot pending: No

2015:10:31 10:12:09:424: Current UI language: 0409

2015:10:31 10:12:09:424: Language folder: C:\Users\User\AppData\Local\Temp\IIF13BE.tmp

2015:10:31 10:12:09:440: Found C:\Users\User\AppData\Local\Temp\IIF13BE.tmp\en-US\IntelCommon.dll. Lang 0409. Rank 3

2015:10:31 10:12:09:455: Loading language 0409

2015:10:31 10:12:09:455: Setup mode: Update

2015:10:31 10:12:09:455: Looking for OS: 6.0.3 6.1 6.2 6.3 10.0

2015:10:31 10:12:09:455: OS check passed

2015:10:31 10:12:09:455: .NET not required, skipping requirement check

2015:10:31 10:12:09:455: Resolving driver source

2015:10:31 10:12:09:455: Using embedded driver(s). Temp source is 'C:\Users\User\AppData\Local\Temp\IIF13DE.tmp'

2015:10:31 10:12:09:471: Using folder 'C:\Users\User\AppData\Local\Temp\IIF13DE.tmp' as the driver source

2015:10:31 10:12:09:471: Scanning all active devices

2015:10:31 10:12:09:487: Scanning x64\IaNVMe.inf (Name: NVMe, Version: 1.3.0.1007)

2015:10:31 10:12:09:487: Section with the best match: INTEL_NVME.NTamd64.6.1

2015:10:31 10:12:09:487: Device: PCI\VEN_8086&DEV_0953 (Intel(R) Solid-State Drive P3700/P3600/P3500/750 Series)

2015:10:31 10:12:09:502: Matched with: PCI\VEN_8086&DEV_0953&SUBSYS_370D8086&REV_01

2015:10:31 10:12:09:502: Current driver: oem36.inf

2015:10:31 10:12:09:502: Name: NVMe, Provider: Intel, Version: 1.2.0.1002, Section: nvme_inst

2015:10:31 10:12:09:502: MUP OS bits: 0xFFE00

2015:10:31 10:12:09:502: Scanning x86\IaNVMe.inf (Name: NVMe, Version: 1.3.0.1007)

2015:10:31 10:12:09:502: Section with the best match: INTEL_NVME.NTamd64.6.1

2015:10:31 10:12:09:502: Device: PCI\VEN_8086&DEV_0953 (Intel(R) Solid-State Drive P3700/P3600/P3500/750 Series)

2015:10:31 10:12:09:518: Matched with: PCI\VEN_8086&DEV_0953&SUBSYS_370D8086&REV_01

2015:10:31 10:12:09:518: Current driver: oem36.inf

2015:10:31 10:12:09:518: Name: NVMe, Provider: Intel, Version: 1.2.0.1002, Section: nvme_inst

2015:10:31 10:12:09:518: MUP OS bits: 0xFFE00

2015:10:31 10:12:09:518: Creating properties for all matching INF's

2015:10:31 10:12:09:518: Architecture supported: x86

2015:10:31 10:12:09:518: Architecture supported: x64

2015:10:31 10:12:09:518: Package folder is C:\Users\User\AppData\Local\Temp\IIF141E.tmp

2015:10:31 10:12:09:533: Package information;

2015:10:31 10:12:09:533: Type MSI: ID='{8cd980b8-2d1b-4444-bb80-9f44a6027623}', Installed version: 1.0.0.0, Extracted: Yes

2015:10:31 10:12:09:533: Preparing UI

2015:10:31 10:12:09:533: Reading storyboard

2015:10:31 10:12:09:533: Page count: 7

2015:10:31 10:12:09:533: Added: Welcome

2015:10:31 10:12:09:533: Added: Modify

2015:10:31 10:12:09:533: Added: License

2015:10:31 10:12:09:533: Added: Confirm

2015:10:31 10:12:09:533: Added: Progress

2015:10:31 10:12:09:533: Added: Finish

2015:10:31 10:12:09:533: Added: Error

2015:10:31 10:12:09:533: Reading string map

2015:10:31 10:12:09:533: No string map present

2015:10:31 10:12:09:549: Showing page: Welcome

2015:10:31 10:12:11:047: Showing page: License

2015:10:31 10:12:13:324: Showing page: Confirm

2015:10:31 10:12:14:291: Setup thread started

2015:10:31 10:12:14:307: Showing page: Progress

2015:10:31 10:12:18:160: Beginning transaction ID=1

2015:10:31 10:12:18:160: Installing 'NVME_x64.msi'

2015:10:31 10:12:18:160: Properties 'PRODUCTFOLDER="C:\Program Files\Intel\Intel(R) NVME Miniport and Filter Device Management" REBOOT=ReallySuppress REINSTALLMODE=dmus'

2015:10:31 10:12:18:160: Setting MSI log file to 'IntelNVME_MSI.log'. Verbosity level is 4096

2015:10:31 10:12:35:741: Return code: 1603

2015:10:31 10:12:35:741: W Aborting install

2015:10:31 10:12:35:804: Transaction complete. Overall return code is 1603

2015:10:31 10:12:35:804: Showing page: Error

2015:10:31 10:14:11:026: Link: Launching 'C:\Users\User\Intel\Logs'

log from IntelNVME_MSI.log

=== Verbose logging started: 10/31/2015 10:12:18 Build type: SHIP UNICODE 5.00.7601.00 Calling process: D:\Intel Windows NVMe driver 1.3.0.1007 x32-x64_test\Installer\SetupNVME.exe ===

MSI (c) (EC:6C) [10:12:18:160]: Resetting cached policy values

MSI (c) (EC:6C) [10:12:18:160]: Machine policy value 'Debug' is 0

MSI (c) (EC:6C) [10:12:18:160]: ******* RunEngine:

******* Product: C:\Users\User\AppData\Local\Temp\IIF141E.tmp\NVME_x64.msi

******* Action:

******* CommandLine: **********

MSI (c) (EC:6C) [10:12:1...

jbenavides
Honored Contributor II
205 Views

Hello OC_Freak,

Please apply the following actions to remove the driver completely, then install the new one:

- Back up any important data that you may have in the SSD (best practice before this type of actions)

- Save the Intel® Solid-State Drive Data Center Family for NVMe Drivers to a location in your boot drive, or a removable media.

- Go to Windows* Device manager, Storage Controllers, right click the 750 SSD and select "uninstall", Make sure you mark the option to "Delete the driver software for this device".

- Reboot the PC or scan for hardware changes, check device manager again and if an older driver is installed, repeat the actions to uninstall and delete it.

- Install the latest Intel® Solid-State Drive Data Center Family for NVMe Drivers that you downloaded before.

APinn
Novice
205 Views

Hello jonathan_intel

I followed your instructions as above precisely, however, the Intel® Solid-State Drive Data Center Family for NVMe Drivers GUI gave me the same error message, as above.

The good news is that in Device manager, "PCI device" showed up after the 750 SSD disappeared from Storage Controllers.

I uninstalled "PCI device" a few times and did a re-boot and uninstalled "PCI device" again a few times, it kept coming back showing no drivers installed.

I then, under device properties, clicked "Update Driver" button and browsed to the "Driver64" folder of the Intel® Solid-State Drive Data Center Family for NVMe Drivers,

named (on my machine) "Intel Windows NVMe driver 1.3.0.1007 x32-x64_test".

The driver then installed correctly :-) .

Thank you,

OC_Freak.

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