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Beginner
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Intel® SSD D3 S4610 Hard disk error in BIOS

Good day.
I purchased a D3 S4610 SSD. But when you start the computer, the BIOS takes a long time to check and, as a result, gives the error "Hard disk error".
If you continue to boot the system, then it is normally seen and formatted, the data is written.
Found this link https://www.intel.com/content/www/us/en/support/articles/000033549/memory-and-storage.html
I updated the firmware to XCV10132, executed "intelmas delete -intelssd 0" in the console, but the error in the BIOS did not disappear.
Please help with solving this problem.

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Moderator
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Hello Fenih,

 

Thank you for contacting Intel® Memory and Storage support.

 

As we understand, you need assistance with an error related to your Intel® SSD D3-S4610 Series. If we infer correctly, we will appreciate it if you can provide us with the following information:

 

- We would like to know how many Intel® SSD D3-S4610 Series units you have in total, and how many of those are presenting this behavior.

 

- Please extract the following logs by using the Intel® Memory and Storage Tool:

 

https://downloadcenter.intel.com/download/29917/Intel-Memory-and-Storage-Tool-CLI-Command-Line-Inter...

 

-1. SMART attributes: intelmas show -smart -intelssd “SSD_index”.

 

-2. The SSD information using show -all command from Intel MAS CLI: intelmas show -all -intelssd “SSD_index”

 

Replace the “SSD_index” with the actual index number of your SSD.

 

-We need you to provide us with the system details by extracting the SSU logs and the replication steps to try to determine the root cause. 

 

The SSU logs.

 

1- Go to https://downloadcenter.intel.com/download/25293/ (for Windows*) and to https://downloadcenter.intel.com/download/26735/ (for Linux) download the software.

2- When you finish downloading it, open it.

3- Attach the file generated by the tool in your reply.

 

We are looking forward to your reply.

 

Best regards,

 

Josh B.

Intel® Customer Support Technician

A Contingent Worker at Intel®

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Beginner
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@JosafathB_Intel, thanks for your reply.
I have one Intel drive, the rest are of other brands. With others, this problem is not observed.
In the attachment the Logs you asked for.
I also noticed a strange thing: the sticker on the disk says Intel SSD D3-S4610 Series, and the command "intelmas show -intelssd 0" shows - Intel SSD DC S4610 Series

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Moderator
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Hello Fenih,

 

Thank you for your reply.

 

Based on the Logs you provided us, we do not see any issue with the SSD.

 

We noticed that your BIOS settings are in Legacy, and this may affect the performance and produce errors at the moment of setting up this SSD. We advise you to contact your motherboard OEM (original equipment manufacturer) to get further information regarding the recommended BIOS and recommended hardware configuration.

 

We would appreciate it if you can test your SSD on another PC to discard any hardware issue.

 

Best regards,

 

Josh B.
Intel® Customer Support Technician

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Beginner
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Thanks for the answer.
I wrote to the motherboard manufacturer, but it is already relatively old (2016), and, probably, BIOS updates will not be released.
I tested the disk on an older computer (2007), no error occurs on it and the BIOS runs quickly.

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Moderator
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Hello Fenih,

 

Thank you for your reply.

 

Based on the behavior you described, the issue seems related to your motherboard configuration, and it could be due to a SATA limitation or to the BIOS settings, as we mentioned in our previous post.

 

Since the issue does not happen on a different PC, you can try to swap the drive to another SATA port to check if there is a change in the BIOS detection of the SSD.

 

Please, take your time with this process and let us know the results. We are going to follow up with you again next Friday, the 13th of November 2020, if we do not receive an answer from you.

 

Best regards,

 

Josh B.
Intel® Customer Support Technician.

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Beginner
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Before writing the first post here, I tried:
- Disable all hard drives except D3-S4610
- Connect to other SATA connectors, including instead of the existing SSD of another company
- Switch the mode from IDE to AHCI (unfortunately, I did not find other settings in BIOS, regarding SATA)
With all my checks, the problem still remained.

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Moderator
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Hello, @Fenih.

 

Thank you for the details.

 

After reviewing the information, and taking into consideration the troubleshooting you have performed, the best option would be to open a ticket with the motherboard manufacturer regarding this particular error to check if they can provide you with more details or a possible explanation why this is happening.

 

We understand that other disks are working fine in the same system the same way this drive works fine in a different one and based on the SSD information, the unit is working properly and the error seems strictly system-related.

 

If they provide you with more information about this error and then you are referred back to us for a specific reason, we will be more than happy to provide you further assistance, but at this moment there are no other recommendations we can provide.

 

We will follow up on your ticket on November 17th, if you believe that additional time is required in order to get a response from the motherboard manufacturer or you would like to close the thread, please let me know.

 

Best regards,

 

Bruce C.

Intel Customer Support Technician

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Beginner
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I contacted the support of the motherboard manufacturer.
On November 13, they replied that they sent a request to the developers to test the board's operation with the drive. At the moment, no response has been received from the developers yet.

It may take more time for a response from ASUS.

 
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Moderator
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Hello Fenih,

 

Thank you for your reply.

 

We will be looking forward to your reply, letting us know the Asus* results and if you need further assistance.

 

We are going to follow up with you again next Friday, the 20th of November 2020, if we do not receive an answer from you. Please let us know if you would like to schedule a different date for the follow-up.

 

Best regards,

 

Josh B.

Intel® Customer Support Technician

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Moderator
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Hello Fenih,

 

Greetings from; Intel® Memory and Storage support.

 

We were reviewing your community thread, which is related to your Intel® SSD D3-S4610 Series. We would like to know if you were able to get more information from Asus* related to your issue.

 

We are going to follow up with you again next Tuesday, the 24th of November 2020, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.

 

We will be looking forward to your reply.

 

Best regards,

 

Josh B.
Intel® Customer Support Technician

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Moderator
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Hello Fenih,

 

Greetings from; Intel® Memory and Storage support.

 

We were reviewing your community thread, which is related to your Intel® SSD D3-S4610 Series, and we have not heard back from you in a while, so we will proceed to close this inquiry now.

 

If you need assistance with an Intel® product, please open a new thread.

 

Best regards,

 

Josh B.

Intel® Customer Support Technician

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