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Lei_G_Intel
Employee
1,783 Views

Intel SSD DC P4500 set MaximumLBA Error: isdct set -o json -intelssd 0 MaximumLBA=50% { "Error_Type":3, "Error_Description":"Error: NVMe command reported a problem." }

Hi Nestor,

I met the same problem, show as below.

Thanks.

Lei

OS: Centos 6.6/2.6.32

ISDCT: 3.0.9

P4500 FW: QDV10150

0 Kudos
15 Replies
idata
Community Manager
268 Views

Hi RadiumGu,

 

 

Based on the information provided, it seems that you are using an old version of the CentOS*. We recommend you to install the CentOS* version 7.2.15.11(Kernel 3.10.0).

 

 

That is the only version of the operating system that the Intel® SSD Data Center Tool supports as per "System requirements" section in the user guide.

 

 

Please let us know if you have the same output.

 

 

Regards,

 

Junior M.
Lei_G_Intel
Employee
268 Views

hi Junior M.

for Centos kernel 3.10, It's same error. Show as below.

[root@localhost intel]# uname -a

Linux localhost.localdomain 3.10.0-693.el7.x86_64 # 1 SMP Tue Aug 22 21:09:27 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux

[root@localhost intel]# isdct version

- Version Information -

Name: Intel(R) Data Center Tool

Version: 3.0.9

Description: Interact and configure Intel SSDs.

[root@localhost intel]# isdct show -a -intelssd 0

- Intel SSD DC P4600 Series PHLE725300414P0KGN -

AggregationThreshold : 0

AggregationTime : 0

ArbitrationBurst : 0

Bootloader : 0110

CoalescingDisable : 1

DevicePath : /dev/nvme0n1

DeviceStatus : Healthy

DirectivesSupported : False

DynamicMMIOEnabled : The selected drive does not support this feature.

EndToEndDataProtCapabilities : 0

EnduranceAnalyzer : Media Workload Indicators have reset values. Run 60+ minute workload prior to running the endurance analyzer.

ErrorString :

Firmware : QDV10152

FirmwareUpdateAvailable : The selected Intel SSD contains current firmware as of this tool release.

HighPriorityWeightArbitration : 0

IOCompletionQueuesRequested : 127

IOSubmissionQueuesRequested : 127

Index : 0

Intel : True

IntelGen3SATA : False

IntelNVMe : True

InterruptVector : 0

IsDualPort : False

LBAFormat : 0

LatencyTrackingEnabled : False

LowPriorityWeightArbitration : 0

MaximumLBA : 7814037167

MediumPriorityWeightArbitration : 0

MetadataSetting : 0

ModelNumber : INTEL SSDPEDKE040T7

NVMe1Point2OrGreater : True

NVMeControllerID : 0

NVMeMajorVersion : 1

NVMeMinorVersion : 2

NVMePowerState : 0

NVMeTertiaryVersion : 0

NamespaceId : 1

NamespaceManagementSupported : False

NativeMaxLBA : 7814037167

NumErrorLogPageEntries : 63

NumLBAFormats : 1

OEM : Generic

PCILinkGenSpeed : 3

PCILinkWidth : 4

PLITestTimeInterval : The selected drive does not support this feature.

PhySpeed : The selected drive does not support this feature.

PhysicalSectorSize : The selected drive does not support this feature.

PhysicalSize : 4000787030016

PowerGovernorAveragePower : The desired feature is not supported.

PowerGovernorBurstPower : The desired feature is not supported.

PowerGovernorMode : 0

Product : Cliffdale

ProductFamily : Intel SSD DC P4600 Series

ProductProtocol : NVME

ProtectionInformation : 0

ProtectionInformationLocation : 0

ReadErrorRecoveryTimer : Device does not support this command set.

SMARTEnabled : True

SMARTHealthCriticalWarningsConfiguration : 0

SMBusAddress : 212

SectorSize : 512

SerialNumber : PHLE725300414P0KGN

TCGSupported : False

TempThreshold : 70

TemperatureLoggingInterval : The selected drive does not support this feature.

TimeLimitedErrorRecovery : 0

TrimSupported : True

VolatileWriteCacheEnabled : Drive does not support Write Cache.

WriteAtomicityDisableNormal : 0

WriteCacheReorderingStateEnabled : The selected drive does not support this feature.

WriteCacheState : The selected drive does not support this feature.

WriteErrorRecoveryTimer : Device does not support this command set.

[root@localhost intel]# isdct delete -f -intelssd 0

Deleting...(This can take several minutes to complete)

- Intel SSD DC P4600 Series PHLE725300414P0KGN -

Status : Delete successful.

[root@localhost intel]# isdct set -intelssd 0 MaximumLBA=80%

Error: NVMe command reported a problem.

[root@localhost intel]# isdct set -intelssd 0 MaximumLBA=3800GB

Error: NVMe command reported a problem.

idata
Community Manager
268 Views

Hi RadiumGu,

 

 

Thanks for the information provided.

 

 

Is there a possibility for you to test this scenario in a Windows* Server environment?

 

 

Please let us know if you have the same output.

 

 

Regards,

 

Junior M.
Lei_G_Intel
Employee
268 Views

All my customer's environment are linux. No windows there....

idata
Community Manager
268 Views

Hi RadiumGu,

 

 

Thanks for the information provided.

 

 

We will check this situation with our additional resources. We will keep you posted with any updates.

 

 

Regards,

 

Junior M.
idata
Community Manager
268 Views

Hi RadiumGu,

 

 

Could you please confirm the following information:

 

 

*Could you please let us know if the SSD is connected directly to the motherboard? Or is it connected to a RAID controller?

 

*Have you attempted to reboot the system after running the delete command?

 

 

We look forward to hearing back from you.

 

 

Regards,

 

Junior M.

 

idata
Community Manager
268 Views

Hi RadiumGu,

 

 

We would like to know if you read our previous post. If you have any other questions, we'll be waiting for your response.

 

 

Regards,

 

Junior M.

 

Lei_G_Intel
Employee
268 Views

*Could you please let us know if the SSD is connected directly to the motherboard? Or is it connected to a RAID controller?

P4500 AIC form factor, It works well in my system except ISDCT.

*Have you attempted to reboot the system after running the delete command?

Sure. I rebooted my server, but got same result.

idata
Community Manager
268 Views

Hi RadiumGu,

 

 

Thanks for the information provided.

 

 

We will check this with our additional resources. We will keep you posted with any updates.

 

 

Regards,

 

Junior M.
idata
Community Manager
268 Views

Hi RadiumGu,

 

 

We would like you to test the following scenarios (each is independent of the other) in order to check if you have the same output:

 

 

1- Uninstall and re-install the DCT https://downloadcenter.intel.com/download/27248/Intel-SSD-Data-Center-Tool?product=87278 3.0.9 from scratch.

 

2-Try to Copy the ISDCT directory from a working installation that was completed. If there is a working installation already from any of the other systems you have.

 

3-Test with another Linux* environment different than CentOS* if possible and let us know if you get the same result.

 

4-Try with a previous version of the Intel® SSD Data Center Tool https://downloadcenter.intel.com/download/27144/Intel-SSD-Data-Center-Tool 3.0.7.

 

 

Please let us know if the situation remains.

 

 

Regards,

 

Junior M.
idata
Community Manager
268 Views

Hi RadiumGu,

 

 

We would like to know if you read our previous post. If you have any other questions, we'll be waiting for your response.

 

 

Regards,

 

Junior M.

 

Lei_G_Intel
Employee
268 Views

Very sorry, I don't have enough time to finish all the steps you let me do.

Could you please tell me directly why it doesn't work or how to let it work?

idata
Community Manager
268 Views

Hi RadiumGu,

 

 

Thank you for the reply.

 

 

We were trying to check if you were able to set up the Maximum LBA with the previous version of the tool in order to discard if the situation was related to it or not. You are running the proper commands in order to set it up but for some reason you are not able to do it.

 

 

We will check this situation with our additional resources, we will keep you posted with any updates.

 

 

Regards,

 

Junior M.
idata
Community Manager
268 Views

Hi RadiumGu,

 

 

We already checked with our additional resources. Based on that, they suggested trying with the previous version of the Intel® SSD Data Center Tool https://downloadcenter.intel.com/download/27144/Intel-SSD-Data-Center-Tool 3.0.7 in order to confirm if you have the same output of the situation.

 

 

Please let us know the results.

 

 

Regards,

 

Junior M.
idata
Community Manager
268 Views

Hi RadiumGu,

 

 

We would like to know if you read our previous post. If you have any other questions, we'll be waiting for your response.

 

 

Regards,

 

Junior M.

 

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