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Intel® SSD DC P4501 Series werden nicht erkannt

kefalo
Beginner
199 Views

Hallo,

ich habe 5 neue Originalverpackte Intel® SSD DC P4501 Series Festplatten. Keine der SSD´s werden von Server erkannt!
Habe 2 Dell Server (1x T410 und 1x T430) und einen Thomas-Krenn Server der schon 4 SSD verbaut hat.
Die SSD´s werden von BIOS noch vom RAID-Controller oder Windows erkannt. Mit DELL-Support bin ich schon seit 10 Tagen in Kontakt und bis jetzt noch immer keine Lösung.

Wie bringe ich die neuen SSD Online???

Bitte um Unterstützung 

Danke 
lg Jovan 

0 Kudos
1 Solution
JosafathB_Intel
Moderator
169 Views

Hello kefalo,

 

Greetings from; Intel® Memory and Storage support.

 

We were reviewing your community thread, which is related to your Intel® SSD DC P4501 Series. We would like to know if you were able to contact the PC OEM.

 

We are going to follow up with you again next Tuesday, the 15th of December 2020, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.

 

We will be looking forward to your reply in case you need further assistance.

 

Best regards,

 

Josh B.

Intel® Customer Support Technician

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3 Replies
JosafathB_Intel
Moderator
181 Views

Hello kefalo,

 

Thank you for contacting Intel® Memory and Storage support.

 

Please take into consideration that our support is provided in English only, and we are machine-translating your message, meaning that we may lose the true meaning of the question.

 

Bitte beachten Sie, dass unsere Unterstützung nur in englischer Sprache bereitgestellt wird und wir Ihre Botschaft maschinell übersetzen, was bedeutet, dass wir die wahre Bedeutung der Frage verlieren können.

 

As we understand, you are requesting information related to your Intel® SSD DC P4501 Series. If we inferred correctly, we would appreciate it if you can provide us with the following information:

 

1- Follow the troubleshooting tips available in the Troubleshooting Recognition Issues for Intel® Solid State Drives article (https://www.intel.com/content/www/us/en/support/articles/000005872/memory-and-storage.html) and let us know the results.

 

2- We will like to know if you have another system that you can test these SSDs?

 

3- We advise you to continue working with the server OEM Dell* to check compatibility.

 

4- We will like to know if the 4 SSDs installed in the “Krenn server” are recognized and if they are the same model and have the same firmware.

 

5- We will like you to confirm if just these five units are affected or if you have more SSDs that are presenting the same behavior.

 

We are going to follow up with you again next Friday, the 11th of December 2020, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.

 

We will be looking forward to your reply.

 

Best regards,

 

Josh B.

Intel® Customer Support Technician

JosafathB_Intel
Moderator
170 Views

Hello kefalo,

 

Greetings from; Intel® Memory and Storage support.

 

We were reviewing your community thread, which is related to your Intel® SSD DC P4501 Series. We would like to know if you were able to contact the PC OEM.

 

We are going to follow up with you again next Tuesday, the 15th of December 2020, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.

 

We will be looking forward to your reply in case you need further assistance.

 

Best regards,

 

Josh B.

Intel® Customer Support Technician

View solution in original post

kefalo
Beginner
160 Views

the SSD are not compatible with my server

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