Intel SSD Data Center Tool: EnduranceAnalyzer Workload did not induce any wear on the drive

[OMenj]

We are re-building a VSAN all flash cluster with Intel SSD DC P4510 Series disks, and we want to know the health of the disks to estimate the life time they have, we use Intel SSD Data Center tool version 3.0.24-400 all the disks It has the firmware version Firmware: VDV10170, but when executing the commands described in the documentation of this tool we will always get the result: "Workload did not induce any wear on the drive. Expected life calculation is invalid. Ensure that workloads run for an hour or more for valid calculations. " annexed the log with the results of the commands used, it is worth mentioning that the version of the OS used is ESXi is 6.7 u3 and the driver ESX-6.7.0-intel-nvme-vmd-1.8.1.1001, we are also using the HCIBench tool ( https://flings.vmware.com/hcibench) to generate load on the disks attached a screenshot of the metrics that this tool gives us as well as the results of the SMART configurations

commands followed in order

Change it to below directory:

cd / opt / intel / isdct /

Execute the below steps:

./isdct show -a -intelssd 2

   ./isdct show -d EnduranceAnalyzer -intelssd 2

Reset the values:

./isdct set -intelssd 2 EnduranceAnalyzer = 'reset'

Run benchmark testing for 2 hours (HCIBench)

Execute the below steps:

  ./isdct show -a -intelssd 2

  ./isdct show -d EnduranceAnalyzer -intelssd 2

[JosafathB_Intel]

Hello OMenj,

Thank you for contacting Intel® Memory & Storage Support.

Let us further investigate your inquiry for information related to Intel® SSD DC P4510 Series.

We will be contacting you back as soon as we have an update, or in case further information is required.

Best regards.

Josh B.

Intel® Customer Support Technician

A Contingent Worker at Intel®

[JosafathB_Intel]

Hello OMenj,

Thank you for your patience.

We were reviewing the information you provide us. We will appreciate it if you can try the following recommendations, and let us know if they worked for you:

• Instead of the DCT, we recommend you use the Intel® Memory and Storage Tool CLI (Command-Line Interface), that can be downloaded from the following link:

https://downloadcenter.intel.com/download/29337/Intel-Memory-and-Storage-Tool-CLI-Command-Line-Interface-

Please, follow the instructions in the User manual (https://downloadmirror.intel.com/29337/eng/Intel_Memory_And_Storage_Tool_User%20Guide-Public-342245-001US.pdf).

• We will appreciate it if you can run the firmware update in your SSD to the latest available version using the Intel® Memory and Storage Tool CLI. The section 3.2.1includes the instructions on how to do it.
• After this process is completed, please attempt one more time, but this time use the Intel® Memory and Storage Tool CLI.

We will be looking forward to your reply and let us know the results.

Best regards.

Josh B.

Intel® Customer Support Technician

A Contingent Worker at Intel®

[OMenj]

Thanks for your response; just letting you know I was able to get Endurance Analyzer values for our SSD capacity disks ( Intel SSD DC P4510 Series on firmeware version  VDV10170) using SSD Data Center Tool ... but no luck with our cache Disks (P4800X  on firmwae version  E2010435)

now I testing Intel Memory and Sorage Tool. (intelmas), both appearing with "The selected Intel SSD contains current firmware as of this tool release.". either with SSD Intel Data Center Tool and Intel Memory and Sorage Tool.(intelmas)

If I try reset Disk got this

 ./intelmas set -intelssd 0 EnduranceAnalyzer = 'reset'

Error: The selected drive does not support this feature.

I tired wit more than one disk but got same result

[JosafathB_Intel]

Hello OMenj,

Thank you for your reply.

Would you mind providing us with the SMART logs from the Intel® Optane™ SSD DC P4800X Series?

We will be looking forward to your reply.

Best regards,

Josh B.

Intel® Customer Support Technician

A Contingent Worker at Intel®

[OMenj]

Ok, Reading intelmas docummentation seems some features are not available for NVMe higher to 1.3, and our version is 3.0 

but here you have SMAR logs

[JosafathB_Intel]

Hello OMenj,

Thank you for your reply.

We are going to be reviewing the logs you shared with us, and your inquiry related to the Intel® Optane™ SSD DC P4800X Series, to provide you with more information.

We will be contacting you back as soon as we have an update or in case further information is required.

Thank you for your patience and understanding.

Best regards.

Josh B.

Intel® Customer Support Technician

A Contingent Worker at Intel®

[JosafathB_Intel]

Hello OMenj,

Thank you for your patience.

We noticed that there is another ticket open with our technical support department that is related to the same topic, SSD models, and serial numbers.

We would like to know if you have another ticket open with your reseller, or if another person from the same company opened this ticket for you (just to verify who opened the other ticket).

Please let us know, that way we can close one of them as a duplicate.

Best regards,

Josh B.

Intel® Customer Support Technician

A Contingent Worker at Intel®  

[OMenj]

Yes, a coworker open a case yesterday about same matter

[JosafathB_Intel]

Hello OMenj,

Thank you for your reply.

We will continue to provide you with support in the other ticket that is related to the same topic, to be able to give you more direct support.

Thank you for your patience and understanding.

Best regards,

Josh B.

Intel® Customer Support Technician

A Contingent Worker at Intel®