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aYILD
Beginner
1,796 Views

Intel SSD Firmware S540 m.2 Frozen Black Screen?

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I try the update firmware but I have error. I search every where and I try every find method but noting change . Still have problem. I am going crazy. 6 hours I try update.

1- When I try graphics boot

"NET: Registered protocol family 1"

Frozen this.

Tryed boot command

maxcpus=1 frozen again under 1-2 codes later.

achi=off frozon again after 3-4 codes later.

2- When I try console boot

Frozen here

My ssd details

m.2

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idata
Community Manager
114 Views

Hi robinex,

 

 

Thank you for contacting our support community. We understand your situation regarding the firmware update for the Intel® SSD Pro 5400s Series.

 

 

Based on the last screenshot attached, we can confirm that you are already running the latest Firmware available for the Intel® SSD Pro 5400s Series which is LSFL42P. For more information please check the following article:

 

 

https://www.intel.com/content/www/us/en/support/articles/000017245/memory-and-storage.html Firmware Versions for Intel® https://www.intel.com/content/www/us/en/support/articles/000017245/memory-and-storage.html Solid Statehttps://www.intel.com/content/www/us/en/support/articles/000017245/memory-and-storage.html Drives and Intel® Optane™ Memory - intel.com

 

 

Please let us know if there is something else we can assist you with.

 

 

Regards,

 

Junior M.

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7 Replies
idata
Community Manager
115 Views

Hi robinex,

 

 

Thank you for contacting our support community. We understand your situation regarding the firmware update for the Intel® SSD Pro 5400s Series.

 

 

Based on the last screenshot attached, we can confirm that you are already running the latest Firmware available for the Intel® SSD Pro 5400s Series which is LSFL42P. For more information please check the following article:

 

 

https://www.intel.com/content/www/us/en/support/articles/000017245/memory-and-storage.html Firmware Versions for Intel® https://www.intel.com/content/www/us/en/support/articles/000017245/memory-and-storage.html Solid Statehttps://www.intel.com/content/www/us/en/support/articles/000017245/memory-and-storage.html Drives and Intel® Optane™ Memory - intel.com

 

 

Please let us know if there is something else we can assist you with.

 

 

Regards,

 

Junior M.

View solution in original post

aYILD
Beginner
114 Views

Yes My firmware lastest. This is good news.

But If someone have this black screen error how to help us?

idata
Community Manager
114 Views

Hi robinex,

 

 

Thanks for the reply.

 

 

In order to better understand your situation. Could you please provide us with the following information:

 

 

*Could you please confirm if you have an NVidia* Video Card installed in your system?

 

*Please provide the System Logs by using the Intel® System Support Utility for Windows*, follow the next steps:

 

1- Go to: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?v=t and download the software.

 

2- When finished downloading it, open it.

 

3- Mark the box "Everything" and then click "Scan.

 

4- When finish scanning, click "Next."

 

5- Click on "Save.

 

6-Attach the file when replying.

 

 

We look forward to hearing back from you.

 

 

Regards,

 

Junior M.
idata
Community Manager
114 Views

Hi robinex,

 

 

We would like to know if you read our previous post. If you have any other questions, we'll be waiting for your response.

 

 

Regards,

 

Junior M.

 

aYILD
Beginner
114 Views

thnaks for interestimng. my nvidia GT 940MX

log added attanchment

idata
Community Manager
114 Views

Hi robinex,

 

 

Thanks for the information provided.

 

 

We would like to inform you that we have seen similar reports with by other customers using NVidia* video cards in their systems. Please check the following information:

 

 

The Poky utility, used in the firmware update tool as of version 2.2.3, fails to graphically render the issdfut user interface when an NVidia® GPU is present, causing Poky to boot to a blank and mostly unresponsive screen, unable to perform SSD firmware updates. If you have a NVidia® GPU the bootable SSD firmware update may not work for you due to NVidia drivers limitations.

 

 

Workaround summary:

 

 

Modify the boot command to include vga=ask for the graphical install option offered at boot. Choose native resolution.

 

 

Workaround detailed steps:
  1. Burn the https://downloadcenter.intel.com/download/26491/Intel-SSD-Firmware-Update-Tool Intel® SSD Firmware Update Tool ISO to a CD, or in any other bootable media (USB drive, external drive). You can use https://rufus.akeo.ie/ Rufus*.
  2. Insert the bootable media in the computer hosting the Intel® SSD
  3. Reboot your computer
  4. When the option to Select kernel options and boot kernel comes up press the TAB key in your keyboard
  5. At the middle of the screen, you will see a new message come up, that's the boot command
  6. Modify the boot command to include the following (append): vga=ask
  7. A new message comes up, follow the instructions: Press to see video modes available (...)
  8. After pressing Enter you should see the available video modes
  9. Choose the native resolution of your screen. after selecting the resolution the screen will go black for a minute or two. If this worked then you should see the software's End User Agreement.
  10. If it does not work then test using other resolutions

Additional Information (advanced):

The bootloader permits interruption with Tab. Press tab at the boot menu, then append Linux* 3 to the end of the boot command. This boots to non-graphical runlevel, letting you log in to look around.

 

Root has no password and is granted auto-login, but only on tty1.

 

Poky's /etc/inittab is only set up for one getty, but you can add more, enabling them without reboot via init -t1 q

 

Most of the operating system tools (network) are gutted, but you can mount other filesystems while booted to Intel's Poky RAM disk.

 

Even when the tty screen goes dark, it is still responsive.

 

It responds to ctrl-alt-bksp, but the display never comes back to you. Loading Poky's Xorg kills the display, killing Xorg leaves you with a dead display.

 

When Poky, it sets the framebuffer resolution per vga=ask response, and successfully creates the /dev/fb0 device. This changes the behavior of the Xorg detection, causing issdfut to load and flash successfully. Without vga=ask, the kernel never creates the framebuffer, and only creates the virtual device fbcon. When Xorg detects its settings to use and fbcon is the only option, you may lose your screen completely when Xorg starts.

Please let us know the outcome of your situation.

Regards,

 

Junior M.
idata
Community Manager
114 Views

Hi robinex,

 

 

We would like to know if you read our previous post. If you have any other questions, we'll be waiting for your response.

 

 

Regards,

 

Junior M.