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Beginner
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Intel SSD Firmware Update Tool Won't Detect any storage device

Hi,

I am running the SSD Firmware update tool using a bootable USB in order to update Intel SSD DC S3520 240GB.

The server that contains these disks is a Dell R730.

I have removed UEFI and made sure that secure boot is not switched on as suggested by Intel's documentation whilst using the SSD FW tool.

Any suggestions?

Thanks

Adrian

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Community Manager
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Hello ascerri,

 

 

We understand that you're trying to update the firmware on your Intel® SSD DC S3520 Series, but the Firmware Update Tool is unable to detect the drive.

 

 

In order to better assist you, we would like to have the following information:

 

 

1. What is the model number of your SSD? This information is found on the drive's label and should begin with "SSDS..."

 

2. Did this drive come preinstalled on your Dell* server?

 

3. How is the drive connected? Directly, or via a RAID adapter?

 

 

We look forward to hearing back from you.

 

 

Best regards,

 

Carlos A.
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Hi,

Thanks for your reply.

1. SSDSC2BB240G7

2. No

3. No Raid, Dell HBA330 Mini. BIOS SATA settings are configured as 'AHCI' mode. I also tried switching this setting to 'ATA' mode to no avail.

Best Regards,

Adrian

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Community Manager
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Hello ascerri,

 

 

Thank you for this information.

 

 

In order for the Intel® Firmware Update Tool to detect your SSD, it must be connected directly to a SATA port. Otherwise, the tool will only be able to see your host adapter.

 

 

Please try this and let us know if the issue is resolved.

 

 

Best regards,

 

Carlos A.
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Hello ascerri,

 

 

Looking at the specifications for your HBA, we noticed that it uses an LSI SAS controller.

 

 

While normally a direct connection is a requirement for firmware updates, your controller type may allow an exception if you use our Intel® SSD Data Center Tool for this procedure.

 

 

- https://downloadcenter.intel.com/download/26970/Intel-SSD-Data-Center-Tool?v=t Latest Intel® SSD Data Center Tool.- https://www.intel.com/content/dam/support/us/en/documents/solid-state-drives/ssd-software/Intel_SSD_... User Guide.

 

The Intel Solid-State Drive Data Center Tool works via command line, and must be ran using administrator rights. It is compatible with current Windows*, Linux*, and VMware ESXi* releases.

 

 

Firmware update details are found on page 35 and 58 of the User Guide.

 

 

You must run the following commands:

 

 

1. Identify your SSD, find it's index number: isdct.exe show -intelssd-Note: If this command returns no drives, it means the tool is only able to communicate with your HBA, not the SSD directly.2. Update it's firmware: isdct.exe load -intelssd 1 [replacing "1" with your drive's index number].

 

Best regards,

 

Carlos A.
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Thanks for your reply,

Will try and get back to you.

Thanks

Adrian

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Hello ascerri,

 

 

Sounds good. We look forward to your results.

 

 

Best regards,

 

Carlos A.
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Hi Carlos,

This worked.

Thanks a lot for your help.

Adrian

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Community Manager
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Hello ascerri,

 

 

We're glad to hear that your issue has been resolved.

 

 

If there's anything else we can't help you with, just let us know.

 

 

Best regards,

 

Carlos A.
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