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TimWong
Beginner
741 Views

Intel SSD S3610 NAND 累計寫入被放大 300 - 600 多倍的問題

大家好:

年多前,我為電腦 (使用 Asus Sabertooth X99 主板組成) 購買了 2 個 Intel SSD S3610 1.2T 組成 Raid 0 模式使用 ( 在 淘寶 (全新) 和 eBay (用過轉售) 購買 ) 。在 OS Win7 和 Win10 Pro x64上運行良好。

帶有操作系統的 SSD Raid 0 是主磁盤,而 LSI RAID 6 的 15 個 HDD 是第二個。我已設置和命令將 IE , Chrome 的緩存移至硬盤,並正確進行了驗證。在資源管理器正常工作的情況下,從高速緩存寫入的數據流理論上是在 LSI RAID 6 HDD 分區中生成的,我也通過系統的資源監視器和 Microsoft 網站的 Diskmon 得出了這一結論。

一直使用都未有問題,直至發現SSD Raid 0 的指示燈經常在無讀寫時閃爍,用 CrystalDiskInfo 8.12.0 檢查,發現其中 1 個 SSD 寫入 935 GB,但 NAND 累計寫入為 643531 GB ,發現 NAND 累計寫入 688 倍的問題,改用 Intel SSD 工具箱也獲得了相同的結果。

為確定問題所屬,我再買了個 Intel P4800X 來作主磁盤,重新安裝Win10而不安裝其他軟件。為 2 個 S3610 進行測試,嘗試找出問題所在。

我刪去 2 個 S3610的 Raid 0後,2 個 S3610 1.2T 不作 Partition 及 Format 來進行測試。

發現當 Win10 系統未能直接使用 2 個 SSD ,但 2 個 S3610 仍會在閒餘時自行對NAND作出寫入,特別是在 睡眠模式 時,會分別寫入數 GB 到 2 個 S3610 NAND 內,但 SSD 寫入量是沒改變的。

為測試是否與Win10有關,重設定 Raid 0 及 Full Format ,設定關閉 Win10 所有與 SSD 有 節省能源選項 後,NAND 不再有無故寫入情況、指示燈亦不再無故閃爍。

但 睡眠模式 時,2 個 S3610 的NAND 內仍會分別被寫入數 GB,而 SSD 寫入量是沒改變的。請問這情況可怎樣解決?

附上一些資料、希望可有助發現及解決問題。謝謝你的幫助。

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14 Replies
JosafathB_Intel
Moderator
726 Views

Hello, TimWong.


Thank you for contacting Intel® Memory and Storage support.


請注意,我僅能以英文支援您。我已使用網路翻譯工具翻譯此回應,因此,可能有一些不正確的翻譯。


Please be informed that I can only support you in English. I have used a web translation tool to translate this response hence, there may be some inaccurate translation.


As we understand, you need assistance with your Intel® SSD DC S3610 Series. If we infer correctly, we will appreciate it if you can review the following information:


- Windows 10 Store applications and others can register a Background Task that allows them to run while in the MS state which is how notifications, audio streaming, app updates, and other activities can continue to work in Sleep, turning a Windows 10 into an always-on PC. These activities are strictly controlled through scheduling and usage limits. Background Tasks registered in the so-called Background Infrastructure are one of many ‘Activators’ that can bring the processor out of deep sleep, to perform actions. Other Activators include Windows Update, audio playback, image download, geofencing settings, and others.


-We advise you to check with Microsoft* for this background task that is running on your PC. Please consider that the usage of a RAID controller makes some systems never turn the drives off what could be another reason for the behavior you are experiencing.


Based on the information you provided us, there is no issue with your SSD hardware. For more information on how to check your SSD, please visit the Video on Intel® SSD Firmware Update and Health Monitoring Using Intel® Memory and Storage Tool (Intel® MAS) https://www.intel.com/content/www/us/en/support/articles/000057393/memory-and-storage.html

Instead of other 3rd party tools.


We will follow up with you again on Wednesday, the 5th of May 2021, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.


Best regards,


Josh B.

Intel® Customer Support Technician.


TimWong
Beginner
710 Views

Hi Josh B.

Thank you for reply.


- Windows 10 Store...... &

- We advise you......


Thank for your advise。I had delete S3610 Raid 0. Let it be 2 separate disk,
it is non MBR or GPT disk mode, no partition and unformat.
2 S3610 SSD are no show in WIN 10. When Win10 is running,
HostWrites(F1) and NandWrites(F3) are 0.


But after Shuddown, Reboot or Sleepmode,Only NandWrites (F3) will increased a few GB。


Attachment: 2 S3610 SSD Intel MAS's Screen Captures & CSV Files.


S3610 Disk 1:

F1 = 2096.25GB = 2TB

F3 is Total Bytes Written
(Increased by 1 for every 65536 sectors (32MB))

My S3610 F3 = 20661923/32 = 645685 GB = 630 TB

My S3610 WA = 630TB / 2TB = 315

315 WA is acceptable?

 


Best regards,


TimWong

JosafathB_Intel
Moderator
700 Views

Hello, TimWong.


Thank you for your reply.


Let us further investigate your inquiry related to the Intel® SSD DC S3610 Series behavior.


We will contact you back as soon as we have an answer or in case further information is required.  


Best regards,


Josh B.

Intel® Customer Support Technician


JosafathB_Intel
Moderator
691 Views

Hello, TimWong.


Thank you for your patience.


The drives involved in this configuration are not included in the white amplification phenomenon, Feel free to check this public information at the following link:


https://www.intel.com/content/www/us/en/support/articles/000027328/memory-and-storage/client-ssds.ht...


The only exception besides those drives is for the 535 series as shown in the same article, also data center drives are designed for more endurance, so they will be not affected.


Another thing to remember is that when a drive is affected by the write amplification will be facing intermittent disconnections, the drive crashing, or even not been recognized, but this isn't the scenario.


Our recommendation is to plug the drives directly into the motherboard and to run a low-level format. Please check with Avago* if the Raid controller you are using can cause this kind of issue.


Please let us know the results.


We will follow up with you again on Friday, the 7th of May 2021, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.


Best regards,


Jos B.

Intel® Customer Support Technician.


JosafathB_Intel
Moderator
681 Views

Hello, TimWong.


Greetings from; Intel® Memory and Storage support.


We were reviewing your community thread, which is related to the Intel® SSD DC S3610 Series. We would like to know if you were able to check the previous communication.


We will follow up with you again on Tuesday, the 11th of May 2021, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.


Best regards,


Jos B.

Intel® Customer Support Technician.


TimWong
Beginner
667 Views

Hi Josh B.

Thank you for reply.

 

All my SSDs always are directly connected to Asus Sabertooth X99 motherboard's SATA Port , so Avago driver isn't cause the kind of issue.

 

Then I take 2 S3610 SSD to Secure Erase (Use PARTED MAGIC).

 

When I using PARTED MAGIC, I found it have a program name 'disk information'. It can check the SMART information. I wrote down NandWrites(F3) result after Secure Erase, than reboot to PARTED MAGIC Checked SMART again, NandWrites(F3) increase situation gone.

 

I turn off my computer and remove PARTED MAGIC USB Stick, reboot to Win 10 OS. I use Intel MAS to check NandWrites(F3) value, but it increase about 5 GB again.

 

After turn off my computer, I insect PARTED MAGIC USB Stick to USB port, reboot to PARTED MAGIC program. After use disk information program check, NandWrites(F3) value also increase 6 GB again.

 

Then, I found than if reboot or continues using the computer, the NandWrites(F3) will not increase. But after turn off and power on the computer, sleep mode or something let SSD have a period no power supply, every time SSD will increase NandWrites(F3) about 4 GB to 6 GB.

 

I put 1 S3610 SSD to a USB 3.0 portable case, connect to Notebook (HP Probook 450 G3). Every time plugin and remove the USB Case, SSD also will increase NandWrites(F3) about 4 GB to 6 GB.

 

Finally, I take USB Case to my office, NandWrites(F3) same to increase about 4 GB to 6 GB after plugin and remove or turn off and power on.

 

It isn't WA. I think it more serious than WA.

 

Thanks for your help.


Best regards,


TimWong

 

JosafathB_Intel
Moderator
657 Views

Hello, TimWong.


Thank you for your reply.


The behavior you described is not normal. We would appreciate it if you can provide us with a SMART log when you are using the SSD and the moment after you disconnect and connect back the SSD to your system.


This information will be helpful to try to identify the cause of this issue.


We will follow up with you again on Wednesday, the 12th of May 2021, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.


Best regards,


Jos B.

Intel® Customer Support Technician.


TimWong
Beginner
648 Views

Hi Jos B. 

 

Thank you for your reply.

 

Please told me what program can provide a SMART log. Thank you!

 

Why Intel don't use a Old S3610 SSD of a USB drive to run the test? No stock?

 

Best regards,


TimWong

 

JosafathB_Intel
Moderator
637 Views

Hello, TimWong.

 

Thank you for your reply.

 

As mentioned in our previous post, your issue is not normal, and this is the first time we have this behavior reported. The multiple Intel® SSD DC S3610 Series that we have in our lab do not present the same behavior as you described and are working without any indication of an issue.

 

We would appreciate it if you can provide us with a SMART log when using the SSD and the moment after you restart your system. The SSDs need to be connected directly to the Motherboard without any adapters or RAID controllers in the middle.

 

To extract the SMART logs, please use the Intel® Memory and Storage Tool (Intel® MAS) https://downloadcenter.intel.com/download/30379/Intel-Memory-and-Storage-Tool-CLI-Command-Line-Inter... and follow the Intel® Memory and Storage Tool: Quick Tips on How to View Drive Details, Update Firmware, and View/Export SMART Logs article:

 

https://www.intel.com/content/www/us/en/support/articles/000055927/memory-and-storage.html

 

We will be looking forward to your reply including this information.

 

We will follow up with you again on Thursday, the 13th of May 2021, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.

 

Best regards,

 

Jos B.

Intel® Customer Support Technician.

TimWong
Beginner
629 Views

Hi Jos B.

 

Thank you for your reply.

 

5 Smart log Files attached.

 

File 1 S3610 SSD Smart log before reboot

F3 = 20672817 / 32 = 646025 GB


File 2 S3610 SSD Smart log after reboot 1st time

F3 = 20672907 / 32 = 646028 GB

 

File 3 S3610 SSD Smart log after power off and on 1st time

F3 = 20673131 / 32 = 646035 GB

 

File 4 S3610 SSD Smart log after reboot 2nd time

F3 = 20673311 / 32 = 646040 GB

 

File 5 S3610 SSD Smart log after power off and on 2nd time

F3 = 20673625 / 32 = 646050 GB

 

My S3610 SSD have connected directly to the Motherboard without any adapters or RAID controllers in the middle. It is not choose MBR or GPT disk mode, no partition and unformat.

 

After reboot and power on into Win 10 Pro. only run Intel MAS to output SMART log.

 

Best regards,

 

TimWong

JosafathB_Intel
Moderator
583 Views

Hello, TimWong.


Thank you for your reply.


Let us further investigate your inquiry related to the Intel® SSD DC S3610 Series behavior. We will be working on reviewing the SMART logs and information you provided us.


We will contact you back as soon as we have an answer or in case further information is required. 


Best regards,


Josh B.

Intel® Customer Support Technician


JosafathB_Intel
Moderator
217 Views

Hello, TimWong.


Thank you for your patience.


We reviewed the new log files, and we couldn’t find anything wrong in the SSDs, no errors in the attributes, and the media wear-out E9 is at 98. Overall, the drive is healthy.


Up to this point, we can think that the system may have some configuration that forces to write data in the drive at startup.


To try to confirm that the other drives you tested in that same system are not presenting the same behavior. Would you mind providing us with the SMART logs of another Intel® SSD (not an Intel® SSD DC S3610 Series) before and after restarting the system for further analysis?


We will follow up with you again on Tuesday, the 18th of May 2021, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.


Best regards.


Josh B.

Intel® Customer Support Technician.


TimWong
Beginner
153 Views

Hi Josh B.

 

Thank you for reply.

 

Here are all my SSD SMART log attached. All SSD are direct connect to the X99 motherboard. P4800X is Win 10 Pro system drive, 2 X25-M SDD as RAID 0 mode.

2 S3610 not choose MBR or GPT disk mode, no partition and unformat.

 

I found that if after reboot, I use Intel MAS to check SMART of S3610, it must increase about 3 GB to 4GB. But when I use CrystalDiskInfo 8.12.0 X64 to check SMART data, even reboot and check 10 time, it is still no increase.

 

2 S3610 drive after turn off and power on the computer, sleep mode or something let SSD have a period no power supply, every time SSD will increase NandWrites(F3) about 4 GB to 8 GB ever use Intel MAS or CrystalDiskInfo 8.12.0 X64 to check SMART (My computer, my mother's (as a USB drive test), my friend's (as a USB drive test)and my company's (as a USB drive test)).

 

Please told me Intel how and use what system (is include X99 chipset?) to test the S3610 is normal. Thx!

 

S3610 Drive 1 

Before reboot

F1     Total LBAs Written  2096.25 GB     

         F2     Total LBAs Read        2025.81 GB     

         F3     Vendor Specific        20674925         / 32 = 646091 GB

After reboot

         F1     Total LBAs Written  2096.25 GB     

         F2     Total LBAs Read        2025.81 GB     

         F3     Vendor Specific        20675015         / 32 = 646094 GB

After power off and on

         F1     Total LBAs Written  2096.25 GB     

         F2     Total LBAs Read        2025.81 GB     

         F3     Vendor Specific        20675285         / 32 = 646102 GB

After reboot 2nd

         F1     Total LBAs Written  2096.25 GB     

         F2     Total LBAs Read        2025.81 GB     

         F3     Vendor Specific        20675375         / 32 = 646105 GB

After power off and on 2nd

         F1     Total LBAs Written  2096.25 GB     

         F2     Total LBAs Read        2025.81 GB     

         F3     Vendor Specific        20675599         / 32 = 646112 GB

                                    

                                    

S3610 Drive 2 

Before reboot

F1     Total LBAs Written  2034.19 GB     

         F2     Total LBAs Read        1928.25 GB     

         F3     Vendor Specific        20513243         / 32 = 641038 GB

After reboot

         F1     Total LBAs Written  2034.19 GB     

         F2     Total LBAs Read        1928.25 GB     

         F3     Vendor Specific        20513333         / 32 = 641041 GB

After power off and on

         F1     Total LBAs Written  2034.19 GB     

         F2     Total LBAs Read        1928.25 GB     

         F3     Vendor Specific        20513557         / 32 = 641048 GB

After reboot 2nd

         F1     Total LBAs Written  2034.19 GB     

         F2     Total LBAs Read        1928.25 GB     

         F3     Vendor Specific        20513647         / 32 = 641051 GB

After power off and on 2nd

         F1     Total LBAs Written  2034.19 GB     

         F2     Total LBAs Read        1928.25 GB     

         F3     Vendor Specific        20513872         / 32 = 641058 GB

 

Best regards,


TimWong

JosafathB_Intel
Moderator
8 Views

Hello, TimWong.


Thank you for your reply.


Let us further investigate your inquiry related to the Intel® SSD DC S3610 Series behavior.


We are reviewing the SMART logs and information you provided us, and we need additional time to evaluate the options available to help you with this strange SSD behavior.

We will contact you back as soon as we have an answer or if further information is required.


Best regards,


Josh B.

 Intel® Customer Support Technician


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