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JKing16
Beginner
1,030 Views

Intel SSD Toolbox 3.2.3 crashes

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I just installed Intel SSD Toolbox 3.2.3 to upgrade from the 3.2.1 version. The old one worked fine but 3.2.3 crashes every time.

Will there be a version that works?

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1 Solution
Jose_H_Intel1
Employee
90 Views

If any of you have Windows* 8.1, please install the following Windows* update as it has been proved to solve issues with Intel® SSD Toolbox.

http://support.microsoft.com/kb/3000850 http://support.microsoft.com/kb/3000850

View solution in original post

11 Replies
Jose_H_Intel1
Employee
90 Views

Hi jkingma, please try repairing your Microsoft* .NET framework installation from Programs and Features. Click Uninstall/Change and then Repair.

If the above steps do not help please provide more information about your system such as: system model, operating system, and a brief description of the drives and the SATA controller chipsets they are connected to.

A copy of the msinfo32 report may be useful as well and you may attach it with the Advanced Editor. Steps to generate the report: press Windows* key + R key, type "msinfo32", press OK and then File, Export.

JKing16
Beginner
90 Views

Hi Joe

not sure how I can repair .NET it is not in the list of installed programs. which version is required for Toolbox?

I have a Lenovo Thinkpad T430s which came with the SSD

Jose_H_Intel1
Employee
90 Views

Is there an error message when the program crashes? Please share a screenshot if possible.

JKing16
Beginner
90 Views

No, no error message. it becomes "Unresponsive" and can only close

I've installed version 3.1 again and that works fine. It does, however presents a message that it cannot figure out if the encrypted volume is part of a RAID set (which it isn't)

This message does not appear on the 3.2 version

I assume that the problem in 3.2 is with the Bitlocker / RAID check.

Jose_H_Intel1
Employee
90 Views

Jkingma, is there any chance of posting your msinfo32 report as explained above or the http://www.intel.com/support/siu.htm Intel® System Identification Utility?

Jose_H_Intel1
Employee
90 Views

It is .NET* Framework 3.0.

Is it possible for you to reinstall Intel® SSD Toolbox 3.2.1 and attempt to run it just for testing? Please let me know if you need the installer.

EDiaz4
Beginner
90 Views

hi joe_intel, i'm having an issue also with the Toolbox 3.2.3, is there any possibility on you sending me the Installer for the toolbox 3.2.1, wich was the previous version i had, thanks in advance!

Jose_H_Intel1
Employee
90 Views

Thank you for the information. I sent you a PM.

Let me know if version 3.2.1 works.

JKing16
Beginner
90 Views

The 3.2.1 version works fine btw.

How do I send you the msinfo32 report?

Jose_H_Intel1
Employee
91 Views

If any of you have Windows* 8.1, please install the following Windows* update as it has been proved to solve issues with Intel® SSD Toolbox.

http://support.microsoft.com/kb/3000850 http://support.microsoft.com/kb/3000850

View solution in original post

JPasa
Beginner
90 Views

I have the same problem with 3.2.3 crashing and used 3.2.1 with no issues. I complete uninstalled all versions of .net including unchecking 3.5 under Windows features, rebooted, and rechecked 3.5. Same issue. Unfortunately I did not save version 3.2.1 in my downloads and had to revert to 3.1.2 since Intel doesn't have any previous versions available for download.

Windows 7 Pro SP1

i7-3930k

Intel DX79TO

32GB DDR3 1600 quad-channel

EVGA GTX 780 3GB

Intel 520 Series 240GB

Samsung 840 500GB

Samsung 840 EVO 500GB

WD2002FAEX

WD2003FZEX

.net 3.5.1 (Windows 7)

.net 4.5.2

All critical Windows updates installed no other issues with the computer

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