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TCoot
Beginner
1,555 Views

Intel SSD Toolbox 3.2.3 fails to launch

Toolbox on install appears to run fine, its when I have rebooted and attempt to run it again.

A window pops up saying that the program has stopped working, that Windows will close it and notify me if a solution is available.

I have run msinfo32 and found the following (there are several, this is just the last one):

[Windows Error Reporting]

Time Type Details

2/11/2014 20:56 Application Error

Faulting application name: Intel SSD Toolbox.exe, version: 3.2.3.400, time stamp: 0x53c8395c&# x000d;&# x000a;

Faulting module name: MSVCR90.dll, version: 9.0.30729.8387, time stamp: 0x51ea24a5&# x000d;&# x000a;

Exception code: 0xc0000417&# x000d;&# x000a;Fault offset: 0x0006ccd5&# x000d;&# x000a;

Faulting process ID: 0xb4&# x000d;&# x000a;

Faulting application start time: 0x01cff6df75a283c6&# x000d;&# x000a;

Faulting application path: C:\Program Files (x86)\Intel\Intel(R) SSD Toolbox\Intel SSD Toolbox.exe&# x000d;&# x000a;

Faulting module path: C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.8387_none_5094ca96bcb6b2bb\MSVCR... x000d;&# x000a;

Report ID: b420e07b-62d2-11e4-825f-f47f89524f91&# x000d;&# x000a;

Faulting package full name: &# x000d;&# x000a;

It appears that there is a clash between Toolbox and a Microsoft MSVCR90 dynamic link library.

Is this a version issue?

Any ideas?

Win 8.1 Pro i5-3570K 8GB GA-Z77X-UD3H ver. 1.1 Intel 530 SSD 240GB 2x1TB 2xHD7770

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7 Replies
Kevin_M_Intel
Employee
179 Views

Hi tjc8088,

Can you please try uninstalling the application completely? After that, try running all windows updates and then install the latest SSD Toolbox.

Kevin M

TCoot
Beginner
179 Views

Thanks for replying. I have uninstalled, rebooted and re-installed numerous times, however, I did not run the update process. I did as you suggested this time and unfortunately this also failed. This session however it has not run even after the initial installation. What level of .NET does this program require? Is there away to establish what my machine is running?

Kevin_M_Intel
Employee
179 Views

Hello tjc8088,

Try enabling Net FrameWork on your system. Here are some troubleshooting steps:

http://msdn.microsoft.com/en-us/library/hh506443(v=vs.110).aspx http://msdn.microsoft.com/en-us/library/hh506443(v=vs.110).aspx

NOTE: These links are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

If issue persists, I think you should contact either email or Web ticket so we can get you a previous version of the software.

Here is our contact information:

http://www.intel.com/p/en_US/support/contactsupport http://www.intel.com/p/en_US/support/contactsupport

Kevin M

Kevin_M_Intel
Employee
179 Views

Can you please try downloading and installing the file from this page?

http://www.microsoft.com/en-us/download/details.aspx?id=30679 http://www.microsoft.com/en-us/download/details.aspx?id=30679

NOTE: These links are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

Kevin M

TCoot
Beginner
179 Views

Hi Kevin,

 

I have C++ 2005 and 2008 loaded. .NET 3.5 and 4.5 are activated.

I installed the C++ 2012 redistributable and I also uninstalled and re-installed the toolbox. It fails with the exact same message.

The drive works so I'll just leave it for now. Maybe the next version will work. Or I'll be forced at some point to do a complete re-install!

Thanks for trying.

Sincerely,

Timothy.

TCoot
Beginner
179 Views

Hi Kevin,

I thought you would like to know that I have just installed the November rollup

http://support.microsoft.com/kb/3000850 November 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

for Win 8.1 rebooted and ran toolbox, it works! Ran the optimizer, everything is in the green.

Thanks for all your help, looks like something in the OS not Toolbox.

Cheers,

Timothy.

Kevin_M_Intel
Employee
179 Views

It is good to hear is working. Thank you for sharing this information.

Kevin M

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