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CYeon1
Beginner
3,776 Views

Intel SSD Toolbox Diagnostic Scan Failed

Hi,

recently I tried to perform the diagnostic scan (for both quick and full diagnostic scan) to my Intel SSD 540s by using Intel SSD Toolbox but it ended up with error.

I tried to check the SMART details and found that there are errors at B8 and E8. Is that a serious issue? If so anything I can do to save my SSD? Thank you.

Below are some print screen images:

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13 Replies
idata
Community Manager
364 Views

Hello Yeongcy.

 

 

Thank you for contacting Intel Technical Support.

 

 

Based on the screenshots you provide us and the SMART details we recommend you to follow the steps available in the following article:
  • Disclaimer: Intel is not responsible for lost user data. Before you proceed, back up any important data on your drive.
https://www.intel.com/content/www/us/en/support/articles/000028105/memory-and-storage/ssd-software.h... https://www.intel.com/content/www/us/en/support/articles/000028105/memory-and-storage/ssd-software.h...

 

 

If after following the troubleshooting available on the article you still experience any problem please provide us with the following information:

 

 

We will be looking forward to your reply in case that you need further assistance.

 

 

Best regards,

 

 

Josh B.

 

Intel Customer Support.

 

SMoch
Beginner
364 Views

Здравствуйте у меня такаяже проблема , SSD Toolbox ни какие действия с SSD не дает делать

действия по этой ссылке ни каких результатов не дали https://www.intel.com/content/www/us/en/support/articles/000028105/memory-and-storage/ssd-software.h... ни каких результатов не дали

idata
Community Manager
364 Views

Hello Yeongcy.

 

 

Thank you for having contacted Intel Technical Support.

 

 

We have not heard from you since our last communication and we would like to know if you need further assistance or if we can close this case?

 

 

Important note: Should further assistance or clarification be required, we will greatly appreciate if you reply to this post instead of writing a new one unless your inquiry is completely unrelated. This way we will prevent generating a duplicate post and we will not lose the train of thought.

 

 

We will be looking forward to your reply.

 

 

Best regards,

 

 

Josh B.

 

Intel Customer Support.

 

CYeon1
Beginner
364 Views

Sure, you can close the case first as I don't have time to backup the data in my SSD to perform firmware update recently.

I will consult you again if I need further assistance. Thank you.

idata
Community Manager
364 Views

Hello Yeongcy.

 

 

Thank you for your reply.

 

 

We will be looking forward to your response in case that you need further assistance.

 

 

Hello Mozg13.

 

 

As a friendly reminder, our service is provided just in English.

 

 

We tried to translate your request into English and we were not able to fully understand your post. Would you mind to provide us with further information regarding your inquiry and the troubleshooting you had done in order to try to reproduce your issue?

 

 

We will be looking forward to your reply.

 

 

Best regards,

 

 

Josh B.

 

Intel Customer Support.

 

idata
Community Manager
364 Views

Hello Mozg13.

 

 

Thank you for having contacted Intel Technical Support.

 

 

We have not heard from you since our last communication and we would like to know if you need further assistance or if we can close this case?

 

 

Important note: Should further assistance or clarification be required, we will greatly appreciate if you reply to this post instead of writing a new one unless your inquiry is completely unrelated. This way we will prevent generating a duplicate post and we will not lose the train of thought.

 

 

We will be looking forward to your reply.

 

 

Best regards,

 

 

Josh B.

 

Intel Customer Support.
CYeon1
Beginner
364 Views

Hi,

before I tried your methods, my ssd has encountered another issue where my windows become not responsive suddenly (SSD the system drive in my pc). I force restart my pc by pressing the power button but it stuck at the main screen(the page before enter windows boot screen) after I restarted the pc. After a while the pc screen will black out for while and the main screen is shown again (I suspect the pc try to re-boot itself) and this process is keep on repeating until we turn off the pc manually. Notice that I still able to see the ssd inside the bios setting.

Then, I took out the ssd and connect to my laptop as an external drive. However, a message is prompt out and stating that the ssd need be formatted in order to use. When I click ok, another message box saying that the drive cannot be found will be shown. After several tries, I found that when the drive is detected and the first warning is shown, the drive will vanished immediately (suspect the ssd is disconnected). Then the drive will appear again and the whole process will generate a lot of warning message due to the ssd disconnect and connect repeatedly by itself.

Without any alternative, I proceed with your suggestion by upgrading the ssd firmware (updated by using bootable usb in my original pc). Finally, I managed to boot into the windows. Thank God!

I quickly check the ssd toolbox and found that there is a new smart error 'AA' is appearred (previously are 'B8' and 'E8'). The drive health also showing the 50% of full gauge with yellow in color. When I tried to perform diagnostic scan, it failed again.

Hence, I placed this ssd to another pc as a secondary drive. Then deleted the partition and executed secure erase to low level format the drive. Finally, the diagnostic scan (both quick and full scan) is ran successfully.

But smart details showing the three errors (AA, B8 and E8) and 50% of full drive status. Are these 3 errors and the 50% drive health indicate any serious issue? Is my ssd going to die soon? Thank you.

idata
Community Manager
364 Views

Hello Yeongcy. Thank you for your reply.

 

 

In order to further assist you with your inquiry, we need you to provide us with the SMART details CSV file (SMART logs) from your Intel® SSD 540s Series.

 

 

In the "https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/IntelSolidStateDriveToo... IntelSolidStateDriveToolboxUserGuide.pdf" section 3.2 you can find the instructions on how to get this file.

 

 

We will be looking forward to your reply.

 

 

Best regards,

 

 

Josh B.

 

Intel Customer Support.

 

CYeon1
Beginner
364 Views

The exported smart logs are shown at below ( I don't know how to upload the log file, hence I post it here):

'ID' '描述' '原始值' '标准值' '阈值' '操作'5 Vendor Specific644881000 随时可用。9 Power-On Hours Count11121000 随时可用。0C Power Cycle Count4351000 随时可用。AA Available Reserved Space0110 联系经销商或当地的 Intel 代表获得帮助。AB Program Fail Count010010 随时可用。AC Erase Fail Count010010 随时可用。AE Unexpected Power Loss Count561000 随时可用。B7 SATA Downshift Count71000 随时可用。B8 End-to-End Error Detection Count16777215090 联系经销商或当地的 Intel 代表获得帮助。BB Uncorrectable Error Count5221000 随时可用。BE Temperature1.59E+11420 随时可用。C0 Unsafe Shutdown Count561000 随时可用。C7 CRC Error Count01000 随时可用。E1 Host Writes 352007.72 GB1000 随时可用。E2 Timed Workload - Media Wear01000 随时可用。E3 Timed Workload - Host Read/Write Ratio01000 随时可用。E4 Timed Workload Timer01000 随时可用。E8 Available Reserved Space0110 联系经销商或当地的 Intel 代表获得帮助。E9 Media Wearout Indicator0990 随时可用。F1 Total LBAs Written 352007.72 GB1000 随时可用。F2 Total LBAs Read 4579.59 GB1000 随时可用。F9 Total NAND Writes7881181000 随时可用。FC Vendor Specific141000 随时可用。<td he...
CYeon1
Beginner
364 Views

I found out how to upload the csv file already.

The file is attached at below:

idata
Community Manager
364 Views

Hello Yeongcy.

 

 

Thank you for your reply.

 

 

At this point we will be reviewing the ssdsmartdetails.CSV file you shared with us and we will be back with you as soon as we have additional information.

 

 

Also, please remember that if you require more assistance or want to add additional details, we will be glad to assist you

 

 

Thank you for your patience and understanding.

 

 

Best regards,

 

 

Josh B.

 

Intel Customer Support

 

idata
Community Manager
364 Views

Hello Yeongcy.

 

 

Thank you for your reply and the information provided.

 

 

You are going to receive an email shortly from our advance technical support department in order to further assist you.

 

 

Thank you for your patience and understanding.

 

 

Best regards,

 

 

Josh B.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

JosafathB_Intel
Moderator
364 Views

Hello Yeongcy.

We'll be closing this thread as we understand your issue was resolved through the APAC customer support team.

Thank you for your patience and understanding.

 

 

Best regards,

 

 

Josh B.

 

Intel® Customer Support Technician

 

Under Contract to Intel Corporation
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