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MAlum
Beginner
3,467 Views

Intel SSD Toolbox has stopped working V3.2.1 and V3.2.3

So I've been trying to get the SSD Toolbox to work for several months. Each time I run it the blue Intel Solid-State Drive Toolbox screen comes up. I can see the Version number and it looks like it is trying to probably talk to the drive and then a popup box comes up. Intel SSD Toolbox has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

I just updated to V3.2.3 and it's still happening.

My drive seems slow.

Running WIN7 Pro 64-Bit

Laptop is a Lenovo W500.

I've done some searching around and it seems others have had the same problem and no resolution seems to be available in those threads.

Anyone got some things to try - besides keep falling back in restore points.

TIA

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17 Replies
Kevin_M_Intel
Employee
221 Views

Hi MAlumbaugh,

I am sorry you are having problems with the software but let me help you.

There are some troubleshooting steps you can try such as updating the NET FrameWork on the system and Java software. Before updating these programs, try uninstalling the software completely from the unit, then update the software and download the latest version again.

Here is the download link:

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=18455&lang=eng https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=18455&lang=eng

Kevin M

MAlum
Beginner
221 Views

Hi Kevin

Thanks so much for your suggestions.

I have done as you outlined.

1. Uninstalled Toolbox

2. Checked for any updates to both Windows and Java - there was one for Java so I did that.

3. Reinstalled

Unfortunately - same results - Toolbox comes up - see the opening screen with the version number. Probably 2-4 seconds later the stopped working popup.

Any other ideas?

Is there a log somewhere from the Toolbox I can post?

Is there a way to run it with debug code enabled?

Kevin_M_Intel
Employee
221 Views

Thanks for sharing this information. Let me check from my side and I will be back soon.

Kevin M

Kevin_M_Intel
Employee
221 Views

Hi MAlumbaugh,

Can you let me know what is the SSD model and how is it connected? Can you also please export the the MSINFO32 and attach it here?

Here you have information in how to get the MSINFO32:

http://www.computerhope.com/jargon/m/msinfo32.htm http://www.computerhope.com/jargon/m/msinfo32.htm

NOTE: These links are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

Kevin m

MAlum
Beginner
221 Views

Here's the info you requested.

Thanks so much for helping

CNepv
Beginner
221 Views

i had the same problem ... found out that microsoft security essentials once real-time protection is disabled.. intel toolbox work.

tried excluding both process and directory under program fiels(x86)\intel toolbox ... as soon as real-time protection is enabled the toolbox will always stop..

"intel ssd toolbox has stopped working"
MAlum
Beginner
221 Views

Thanks for the info - hopefully that will help others that come across this thread.

However, I don't have Microsoft Security Essentials loaded.

I've also tried disabling my anti-virus and windows firewall too.

Still getting the same has stopped working message.

Any other ideas on what to try?

Kevin_M_Intel
Employee
221 Views

Hi MAlumbaugh,

I know you have reinstalling the software but can you try uninstalling it completely and try version V3.2.1?

Please check you Private Messages.

Kevin M

JKing16
Beginner
221 Views

Interestingly the version 3.2.1 that joe_intel provided me with works on my setup.

I do deploy Bitlocker on my Intel SSD. Maybe that is the causing the problem?

Jose_H_Intel1
Employee
221 Views

It looks like you might have something called Intel® Turbo Memory in your system. Any of these steps may represent a solution:

  1. Please install the following driver:

     

    https://downloadcenter.intel.com/Detail_Desc.aspx?lang=eng&DwnldID=18011 https://downloadcenter.intel.com/Detail_Desc.aspx?lang=eng&DwnldID=18011
  2. Search for the Intel® Turbo Memory "disk" in Device Manager and disable it. It may appear as shown in the screenshot below.

Kevin_M_Intel
Employee
221 Views

Guys,

Can you please confirm if the steps above fixed the problem? Feedback is very important so we can share this with other customers.

Kevin M

AAmbr
New Contributor I
221 Views

hello joe and others,

(i hope no one here minds me hijacking this thread; since i was directed here by @joe_intel i though i might as well continue posting here. my original thread is /message/250032# 250032 at this location),

i tried your suggestion and the following happened:

- tried to disable the IMD-0 device in device manager, but option grayed out

- uninstalled the microsoft drivers, rebooted, device still there

- while installing INVM110CD.exe, installation tells me 'the drivers you are about to install are older than the ones already installed'

- installing anyway

- drivers installed, tried going into the device manager - IMD-0 still operated by Microsoft drivers, 'Disable device' option still greyed out

- tried removing the drivers, a restart is required

- upon system start the OS installs drivers for an unknown device - it is the IMD-0 device getting the same microsoft drivers, still can't disable the device in device manager

even though in my opinion nothing has really changed, i ran SSD Toolbox 3.2.3 just for the hell of it, and there was no difference, and after a reinstall i tried it with 3.1.6. still no difference.

i might be doing something wrong though. any ideas why i can't disable the device in device manager? the list of drivers IMD-0 uses is as follows:

C:\WINDOWS\system32\DRIVERS\disk.sys (Microsoft Corporation, version 6.1.7600.16385)

C:\WINDOWS\system32\DRIVERS\DzHDD64.sys (Lenovo, version 1.1.3.0 built by: WinDDK)

C:\WINDOWS\system32\DRIVERS\fltsrv.sys (Acronis, version 1.3.0.1022)

C:\WINDOWS\system32\DRIVERS\partmgr.sys (Microsoft Corporation, version 6.1.7600.16385)

EDIT: also, i just remembered that i did not do a clean install on the new SSD disk, i used intel's Intel Data Migration Software. And in Windows' Disk Manager the 1.37GB IMD-0 drive is visible and now mounted (set as primary partition, no letter & format assigned), but it was unmounted before the turbo memory disk driver.

AAmbr
New Contributor I
221 Views

I got it working

The problem was that you can't disable the IMD-0 device (or any of the disks) through Device Manager - the option is greyed out.

What you need to do - what I did, at least - is to open Intel Turbo Memory Console and uncheck both ReadyBoost and ReadyDrive functions - you should be prompted both times to restart your pc.

After that the Toolbox runs fine, and if you want, you can use the IMD-0 drive as a small fast cache, since its reading speed is around 440MB/s, which is still roughly double the speed of an SSD connected to SATA II 3.0Gbps (which is my case ) You can find more detailed description in http://forum.thinkpads.com/viewtopic.php?f=3&t=83614# p557996 this post on this forum.

Cheers!

Kevin_M_Intel
Employee
221 Views

Thank you for sharing this information. It is good to know it is working now.

Kevin M

AAmbr
New Contributor I
221 Views

guys, i made some progress (view /message/250164# 250164 here, in my old thread). any suggestions?

ECall
Beginner
221 Views

I recently swapped out Dells old Samsung SSD for a new INtel 530. The migration went fine. But the toolbox fails to load although the installer appears to finish. It gets to the "run now" question. I hit yes and NOTHING happens.....

Could I please get an older ver of this utility. The drive works fine, just not the toolbox. thx steady..

AMess
Beginner
221 Views

I had a similar problem. My solution was to update to most recent JAVA.

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