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idata
Community Manager
1,758 Views

Intel X25-E 64GB very slow performance with Alienware M17x-R2

I recently had my Alienware M17x - R1 replaced with the Alienware M17x - R2.

This is a screenshot taken from my R1 (nvidia chipset)

http://img843.imageshack.us/i/4kcrystalformated.png/

This is from my R2 (Intel Chipset, Dell's drivers installed for the chipset, Microsoft's default drivers for storage)

http://img299.imageshack.us/i/slow.png/

This is after a clean Windows installation with only the Dell chipset drivers and the latest RST drivers from Intel

http://img819.imageshack.us/i/latesty.png/

This is in safe mode

http://img413.imageshack.us/i/safemodee.png/

Could someone explain to me why those numbers are so low compared to the R1? Is it Dell's fault or Intel's fault. I have tested the SSD and it's fine and I have also secure erased the disk before each clean Windows installation to make sure the SSD's performance is set back to factory defaults (8 secure erases and 8 clean Windows installations so far).

I have also tried every possible driver combination (Matrix Storage drivers from both Intel and Dell, RST, chipset drivers from both Intel and Dell) and I haven't managed to get the performance close to half of what it was with my R1.

Note, the mode is set to AHCI from inside BIOS, I get the exact same performance when Windows are installed with the RAID option instead of AHCI.

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3 Replies
idata
Community Manager
79 Views

I am bumping this post, plus, I have to mention that the same low perfomance affects other laptops from different manufacturers with this chipset (Intel PM55)

Specifically for the Alienware M17x - R2 there are many users that report the same behavior with different SSDs as well.

http://en.community.dell.com/support-forums/laptop/f/3518/p/19340601/19727976.aspx# 19727976

Any suggestions are welcome (especially from Intel representatives)

idata
Community Manager
79 Views

I would like you to take a look at this as well and see how the real world performance is affected due to this problem

http://www.storagereview.com/how_improve_low_ssd_performance_intel_series_5_chipset_environments

idata
Community Manager
79 Views

Interesting article, thanks. It's a shame you have not had any response from Intel or Dell. Have you tried getting through to an Alienware tech guy at Dell?

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