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tlewi4
Beginner
1,041 Views

Intel ssd migration tool "hangs" at reboot

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I have a NUC7I3 with windows 10 on a 40G intel ssd. Needless to say, the original ssd has run out of storage. I have purchased a non - intel 128G ssd and am trying to use the intel ssd migration software to clone the original ssd onto the larger one.

The software installs and runs ok until I reboot as instructed. It briefly reports that it is restarting, but then the "getting windows ready, do not turn your computer off" message starts and stays on for literally hours. Eventually it gives up and shuts down. The software manual has some extremely vague reference to interrupting the boot process for windows 10 pcs to allow the cloning software to run, but not enough info for me at least.

The 40G ssd is inside the NUC and the 128G ssd is on a usb adapter.

Any suggestions?

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1 Solution
idata
Community Manager
100 Views

Hi lewist57,

 

 

Thank you for contacting our support community. We understand your situation regarding the Intel® Data Migration Software.

 

 

We would like to let you know that the Intel® Data Migration Software is intended to be used when transferring information from a Non-Intel(R) SSD to an Intel(R) SSD but it does not work in the other way around.

 

 

In this case, you need to check for a 3rd party tool in order to be able to clone the information.

 

 

Regards,

 

Junior M.

 

View solution in original post

3 Replies
idata
Community Manager
101 Views

Hi lewist57,

 

 

Thank you for contacting our support community. We understand your situation regarding the Intel® Data Migration Software.

 

 

We would like to let you know that the Intel® Data Migration Software is intended to be used when transferring information from a Non-Intel(R) SSD to an Intel(R) SSD but it does not work in the other way around.

 

 

In this case, you need to check for a 3rd party tool in order to be able to clone the information.

 

 

Regards,

 

Junior M.

 

View solution in original post

tlewi4
Beginner
100 Views

Many thanks for your input. Hopefully, the web page and documentation for the migration tool will be updated shortly to correct this error.

BTW: Using Macrrium Reflect 7 did the job of cloning the SSD the first time out with no issues.

idata
Community Manager
100 Views

Hi lewist57,

 

 

Thanks for the reply and let us know that you were able to clone the SSD with the 3rd party tool.

 

 

We will provide the feedback to the proper team in order to update the information.

 

 

If you have further questions then feel free to contact us again.

 

 

Regards,

 

Junior M.
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