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RServ2
Beginner
365 Views

Is there a reason that the verification and repair services is running by itself, I mean no one has started manually or schedule to run it. Thanks

 
0 Kudos
10 Replies
Santiago_A_Intel
Employee
78 Views

Hi RServ2,

 

Thank you for your contact to Intel® SSD support group.

 

As per the information provided, we will need further details about your system environment, we have not enough details to perform troubleshooting for your current request.

 

We will be looking forward to your reply.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

RServ2
Beginner
78 Views

Thanks Santiago,

 

It is RAID 1 Intel C600+/C220+ SATA RAID Disk 932GB

 

Besides this information could you specify which one else would you need?

 

Thanks

 

 

 

Santiago_A_Intel
Employee
78 Views

Hi RServ2,

 

Thank you for your reply to Intel® SSD support group.

 

We have searched our product database and related information and we couldn’t understand your request in regard your indication about “Verification and Repair Services”; where specifically do you have an issue? Is it a software, App or Intel support tool you have installed and is running by itself?

 

We will be looking forward to your reply.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

RServ2
Beginner
78 Views

Hi Santiago,

 

It is in fact the Intel RAID Volume Data Verification and Repair Feature that is running by itself and no one is manually running the tool or schedule to run.

 

Is it a chance that maybe the RAID is having an issue and that is why we see this behavior ?

 

Thanks

Leonardo_C_Intel
Moderator
78 Views

Hello RServ2

 

Thank you for the information.

 

·        Has there been any hardware changes on the system?

·        What is the brand and model of your system?

·        Can you provide me with a picture showing the repair process?

 

·        Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

·        Steps to save the report:

1-   Run the utility.

2-   Click on “Scan” to get the scanned system.

3-   Once the scan is complete click on “next”.

4-   Use the “save” option, save the report to your desktop.

5-   To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.

 

Please provide me an Intel® RST system report following the instructions below:

 

1.   Open the Intel Rapid Storage Technology user interface (Start > Programs > Intel > Intel® Rapid Storage Technology).

2.   Click the Help icon.

3.   Click the System Report icon.

4.   Click Save.

5.   To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.

 

 

Hope this helps.

 

Regards,

Leonardo C.

Intel Customer Support Technician

Under Contract to Intel Corporation

Leonardo_C_Intel
Moderator
78 Views

Hello RServ2

 

Have you been able to collect the information requested?

 

Regards,

Leonardo C.

Intel Customer Support Technician

Under Contract to Intel Corporation

Leonardo_C_Intel
Moderator
78 Views

Hello RServ2

 

I haven’t heard back from you; please contact us if you have any additional questions.

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

A Contingent Worker at Intel

RServ2
Beginner
78 Views

Hello Leonardo,

 

I do apologize for not replying but my manager had install an Intel tool to check the status of the drives, if anything arise with the status of the drives and we need further assistance I'll be contacting you.

 

Thanks for your help

 

Regards,

Ramon Servin

Leonardo_C_Intel
Moderator
78 Views

Hello RServ2

 

Do you have any updates on the behavior?

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

A Contingent Worker at Intel

Leonardo_C_Intel
Moderator
78 Views

Hello RServ2

 

I haven’t heard back from you; please contact us if you have any additional questions.

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

A Contingent Worker at Intel