Hey all. So, I'm really at a loss here. We have a number of Lenovo P50 and P51 laptops which have been running extremely slow for reasons we don't understand. So our solution was to replace the 5400RPM drives with SSD drives. So for some testing we picked up a 256GB drive and two 512GB drives. Our process for imaging these drives is the same but while the process works flawlessly on the 1TB platter drives the systems shipped with, and on the 256GB drive, neither of the 512GB drives will image. All the SSD drives are the Intel 760P series and no changes are made to the system BIOS when switching out one drive for another. So, why would the 256GB drive work fine, but the 512GB drives won't? Any ideas here would be great. Thank you.
Thank you for posting in the Intel® communities.
After comparing both drive models, the only difference is in the performance of each one: https://ark.intel.com/compare/134582,134583
My recommendation would be to contact Lenovo* and ask them if both models are supported or not by their laptops. I've found a thread in the Lenovo* community that discusses the use of different drive models and apparently the recommendation is to use the ones Lenovo* has tested, so it'd be better to contact them directly. Here is the thread for your reference: https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/Detected-error-code-on-ssd-2100-and-2104...
I hope you find this information useful.
Have a nice day.
Thank you Diego. I'll look into that. I should add that doing just a normal install of Windows 10 also works just fine on the 512GB drive, it's just our image that fails and I just can't figure out why.
I'm not sure either what could be the difference, however since you are using a custom OS image, we cannot guarantee the drive will work as expected. This kind of issue goes beyond of our support scope.
You can find in the following site the OS and platforms that have been tested with the drive: http://compatibleproducts.intel.com/ProductDetails?activeModule=Memory%20and%20Storage#
You may want to contact Lenovo* just to be sure the issue is not related to the laptop model.
Thanks Diego. We've tried a few other drives and the 256GB versions works every time, but the 512 versions will not. We tested a couple of Samsung 500GB 970 EVO drives and they've worked flawlessy so far so we'll be going with those drives. I really have no idea why the 512GB 760P drives wouldn't work for us but we don't have the time to spend hunting down reasons.
I understand. Unfortunately, I don't have any suggestion for you about this, and since you are using a custom OS, the issue goes beyond of our support scope.
Anyhow, if you have in the future another concern about our drives, please don't hesitate to open a new thread. We'll try to help you in any way we can.
Have a nice day.