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idata
Community Manager
1,923 Views

Matrix storage manager prevents run windows update

Hello,

 

When I install the Intel Matrix Storage Manager version 8.9.0.1023 downloaded from the website, I noticed that windows update does not work properly.

The hard drive is in AHCI in the BIOS

If I search update, a window informs me that the update can not be made because the service is stopped.

I checked the services, and the following services are started:

 

- Windows update

 

- Transfer Service Background Intelligent

I tried restarting the services, and the result is the same.

I uninstalled Intel Matrix Storage Manager and windows update works again.

How to run Windows Update when Matrix storage manager is installed?

Here's my setup:

 

-------------------------------------------------- -----------------------------

motherboard: GIGABYTE

 

Model Name: GA-EP45-DS4 (rev. 1.0)

 

--------------------------

 

Rev. Motherboard: 1.0

 

Ver. BIOS: F4

 

-------------------------------------------------- -----------------------------

 

VGA Brand: Asus Model: GTS450

 

CPU Brand: Intel Model: Q8400 Speed: 2.66

 

OS: Win 7 64-bit SP1

 

Brand of Memory: Kingston Type: DDRII

 

Memory Size: 2048 Speed: 800

 

Power: 480 W

 

- Seagate ST1000FM003-9YN162

 

1TB

 

- AHCI enabled in the bios

 

************************************************** ********

 

thank you for your help

cordially

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5 Replies
idata
Community Manager
102 Views

idata
Community Manager
102 Views

Hi I have the same problem.....

Intel Matrix Storage Manager installed = no Windows Update

 

2 hdd seagate 500gb RAID1

 

 

thank you

idata
Community Manager
102 Views

Hi all! I had this problem today! after installing Intel Matrix Storage Manager, Windows Update could not do any search and reported that he could not perform any search because the service was being held ...

Currently, I have a HP EliteBook 8440p. in my case, it did apply the solution was to restore the system to a restore point before installing Intel Matrix Storage Manager and then reinstall the chipset drivers and go!

These drivers are not the most updated but do apply to the AHCI controller and also allow you to use Windows Update!

I hope to help with this, I read both Intel and Microsoft and HP and not much information about it ...

Greetings!

idata
Community Manager
102 Views

Hello all.

Intel Matrix Storage inhibits windows update in Windows 7

To solve the problem, install Intel Rapid Storage.

idata
Community Manager
102 Views

On this case the recommendation will be to contact the OEM manufacturer for further assistance since the issue is not related with Solid State Drives and you have a third party motherboard.

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