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idata
Community Manager
2,597 Views

My X25M (160GB, gen 1) just died...

My machine suddenly froze up. I did a force power off then back on,

and it wouldn't boot from the SSD. I'm using OS X -- it just

shows a blinking folder with a ?.

I've only had the drive for ~9 months.

I pulled the SSD and installed it in a Linux box, ran smartctl, and

the drive claimed it had no errors in its log. No reallocated

sectors. (What else should I look at?).

I ran "parted" (prints partition tables) and it printed a warning that

the drive has a GPT table but not a "valid fake msdos partition

table" (?).

I use smartctl to run the self tests, and strangely they all quickly

claimed to be "Completed without error" yet list 30% under

"Remaining".

So then I tried to use "dd" to do a raw copy of all bytes on the

disk. This failed at around 97GB, and added 17 errors to the smart

log. I ran this again and it failed at the same spot, adding

another 12 errors in the smart log.

Next I'll try the Intel SSD Toolkit... looks like it just came back.

Has anyone else experienced their Intel SSDs fail...? Any suggestions

what to try/do next?

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8 Replies
idata
Community Manager
116 Views

RIP.

I mean RMA.

idata
Community Manager
116 Views

Yeah RMA is looking like the next step...

I used Intel's SSD toolkit to do a full diagnostic, and the read scan says "Failed" and "Contact your reseller or local Intel representative for assistance".

Sigh. I wonder how often these drives fail. I thought they were supposed to be more reliable than spinning magnets....

idata
Community Manager
116 Views

OK I called Intel support, explained what happened, including SSD Toolbox failing the full diagnostic read test, and they gave me an RMA code. I'll put it in the mail today... I'll post back once the fixed drive is back... has anyone else experienced a failed Intel X25 SSD?

idata
Community Manager
116 Views

has anyone else experienced a failed Intel X25 SSD?

Yes, my 80GB X25 failed after a month. Intel support were useless so I got a refund instead of an RMA

idata
Community Manager
116 Views

Good news -- Intel sent me a replacement drive. It arrived exactly 1 week after I mailed the broken one to them. And, the replacement is a G2 (but my original was a G1), which is nice....

idata
Community Manager
116 Views

Lucky you. It took me over two weeks.

idata
Community Manager
116 Views

Though, curiously, the firmware was stale (02HA); I updated it to 02HD. Not a big deal, but I'd expect Intel would update the firmware before sending out a replacement drive...

idata
Community Manager
116 Views

I just sent in a 1st-gen 80GB drive for exchange. It worked for 6 months, then failed. The Intel SSD toolkit wasn't terribly helpful (just says to contact support), but at least it was easy to get an RMA. I have my fingers crossed to get a 2nd-gen drive in exchange.

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