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idata
Community Manager
1,673 Views

Need RMA on x25-M 80gb G2 SSD

Afternoon,

My Intel x25-m 80 g2 (SSDSA2M080G2GC) drive is throwing SMART errors and also is incompatiable with the Dell 630i nvidia motherboard.

I would like to RMA this drive for one that works

I was constantly getting nvstore errors in windows 7 and the computer would hang for 5 minutes at a time.

What information do you need from me to get this started.

Please note: that the support phone lines are closed on a weekend... plus who still uses phone lines to fill out a form?

Looking forward to your quick response.

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3 Replies
vt5
New Contributor I
44 Views

Hi, you may file your request during weekdays via email web form - http://supportmail.intel.com/scripts-emf/welcome.aspx?id= http://supportmail.intel.com/scripts-emf/welcome.aspx?id=

you can try to run diagnostic test found in intel toolbox as this maybe ask by the support personnel as well

idata
Community Manager
44 Views

Also, is your NVIDIA storage drivers up to date?

idata
Community Manager
44 Views

During my testing to identify the issue I took the following steps.

1) Updated to the most current version of NForce drivers (requires several restarts)

2) After finding no joy with driver updates I pulled all personal information off of the drive

3) I reformatted the drive during a fresh windows 7 x64 ultimate installation

4) Using the stock windows drivers issue was still experienced

5) Ran windows update a bunch of times including all published WHQL drivers - issue still expereinced

6) reran most current nForce drivers. - issue still experienced

I have two issues I need to resolve

1) Intel SSD has SMART errors that need factory reset / repair

2) Dell XPS 630i has crappy bios drivers for NForce 650 SLI chipset.

http://support.dell.com/support/edocs/systems/xps630i/en/OM/HTML/specs.htm http://support.dell.com/support/edocs/systems/xps630i/en/OM/HTML/specs.htm

my issue is not unique (quick google search has lots of hits with issues): http://www.my630i.com/viewtopic.php?f=6&t=3499 http://www.my630i.com/viewtopic.php?f=6&t=3499

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