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OYang3
Beginner
495 Views

New 760p died, any others?

I installed a new 760p 256GB SSD into an Intel NUC8i5BEH. There was one boot device error during Win10 install, but no more after reboot, so I did not think much of it.

 

Next day I installed Intel SSD Toolbox, and I noticed SSD Optimiser is grayed out for the 760p, seems unusual but maybe it was because it's new SSD. SMART info was all good.

 

Next day I got boot device error again, and this time reboot did not help. So I installed a SATA SSD with Win10 freshly installed, and now the 760p is showing as SM2262 1GB, with SMART disabled.

 

I've already opened a service ticket, but I'm wondering if this is a common way for SSDs to fail. My first SSDs were x25-Ms, so I've been using them for a while, but this is my first SSD to fail, it just seems so unsual.

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1 Reply
Esteban_C_Intel1
Employee
116 Views

Hello OYang3,

 

I can see you opened another ticket, and there is a replacement process already started. Please continue the support under that ticket.

 

Notice this thread will be closed because of what was mentioned above.

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