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idata
Community Manager
2,339 Views

New Intel 750 owner questions.

Just got my new Intel 750 PCIE 400GB SSD. And I just had a few questions about it. Performance is fine. However I've noticed a few quirks. First being when ever I plug in a USB drive into my PC the Intel SSD Toobox will report it as another Intel 750 SSD. My second question. Is it normal for me not to be able to install Intel RST? when using an NVME drive. I keep getting a "platform not supported error".

My system specs are

Asus Sabertooth X99

Intel Core i7 5930k

16 GBS of DDR4 RAM @ 2666mhz Corsair

EVGA GTX 980

Corsair RM750X PSU

Intel 750 400GB AIC

Windows 10 Pro 64 Bit

 

I am also going to submit screenshot of what I see in the SSD Toolbox

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11 Replies
ASouz7
Honored Contributor II
65 Views

Hello Xander,

Answering to your questions:

We are not quite sure if we understand your first question, but please know that the Intel® SSD 750 Series are not designed for USB connections, however, if you connect an standard Intel® SSD via USB, the Intel® SSD Toolbox may not detect it as an Intel® drive.

As for Intel® RST, it is possible only on newer chipsets such as: http://ark.intel.com/products/90591/Intel-GL82Z170-PCH Intelhttp://ark.intel.com/products/90591/Intel-GL82Z170-PCH ® Z170 Chipset - and also only with the newer Intel® Rapid Storage Technology (Intel® RST) found in this link: https://downloadcenter.intel.com/download/25165/Intel-Rapid-Storage-Technology-Intel-RST-RAID-Driver Download Intel® Rapid Storage Technology (Intel® RST) RAID Driver. Since the system must be able to map a PCI-e* - NVMe* drive to the chipset and not to the CPU. We recommend to contact the motherboard manufacturer in order to confirm if your system supports this feature.

 

idata
Community Manager
65 Views

I have my Intel 750 installed properly into a PCIE 3.0 Slot. However the SSD Toolbox is reporting my USB thumb drives as another Intel 750 instead of reporting it as a USB thumb drive. Not sure how else I can word this. I did notice that If i uninstalled the Intel 750 driver the SSD Toolbox would then report my USB drives as USB drives and not as another Intel 750.

idata
Community Manager
65 Views

If you look at my screen shot. You'll see what I am talking about. The Intel 750 with the partition letter "C" attached it is the real Intel 750 drive. The Intel 750 with no drive letter attached is the USB thumb drive that is incorrectly being reported as an Intel 750 even though its is just a thumb drive.

idata
Community Manager
65 Views

Its been about a week and still no response. I am going to chalk this up to maybe a bug with Intel SSD Toolbox or the Intel Nvme driver.

idata
Community Manager
65 Views

Xander123,

We were checking on this situation and we realized, as per the screenshot, you have the Intel® Solid State Drive Toolbox version 3.3.3. Could you please try the latest version 3.3.4, which can be downloaded from here: https://downloadcenter.intel.com/download/18455/Intel-Solid-State-Drive-Toolbox Download Intel® Solid State Drive Toolbox

Please let us know if the situation is fixed with the latest version.

idata
Community Manager
65 Views

Still showing USB drives as another Intel 750 even on 3.3.4. I am not having any stability issues so I am thinking its just a bug with either the program or Windows 10.

idata
Community Manager
65 Views

So if it helps you guys figure out the issue. Here is a screen shot of my SSD Toolbox when I uninstall the NVME driver. It actually reports USBs correctly. But as soon as I reinstall the NVME drivers it starts reporting all USB drives as Intel SSDs

idata
Community Manager
65 Views

Just providing another update... I decided to do a clean install of Windows 10 Pro 64 bit and the bug persisted.

idata
Community Manager
65 Views

Xander123,

We would like to do a test here in our lab, we will keep you informed, in case we duplicate this situation we will escalate the situation in order to get this resolved.

idata
Community Manager
65 Views

** Another Update **

I exchanged my Intel 750 SSD AIC for a new one wth Newegg and after installing the 750 SSD its exhibiting the same issue as the last one. So at this point I am thinking it must be a bug with either Windows 10, Intel NVME driver, firmware, or the Intel SSD toolbox it self. I am not having any stability issues so I am going to stop worrying about it. The only reason I had Newegg exchange it for me was that I wanted to be sure I didn't have a bad drive before I was outside my return policy. However Ill keep checking in on this thread.

idata
Community Manager
65 Views

Xander123,

Thank you for the update provided. We are still working on this situation, as soon as we have an update we will let you know on this thread.

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