I had this NVMe drive working as a secondary drive under Windows 8.1. I tried to shuffle my PCIe slots (ASUS Z97-a) but with the drive in the new PCIe Gen3 slot the system did a series of quick power resets and failed to boot. Back in the old slot I now get the message: 'IntelNVMeDriverFreezeLock: NVMe Device Not Detectable'. The drive has disappeared from the OS. What does this mean? Is there a way to recover the SSD? I am not worried about the data.
Here are some initial recommendations you can try:
- Would it be possible to go back to a restore point previously created in Windows?
- Were you using the NVMe driver from Intel? or the in box driver from Windows? Let us know which driver version you had installed.
- You mentioned that the SSD was used as a secondary drive, can you confirm if it contained any data or programs that may have been required or checked by Windows during the startup process?
- Check if you are able to uninstall and delete the current NVMe driver, then download and install https://downloadcenter.intel.com/download/23929/Intel-Solid-State-Drive-Data-Center-Family-for-PCIe-... Intel® Solid-State Drive Data Center Family for PCIe Drivers 18.104.22.1684.
Thanks for the feedback.
I was not using Intel's NVMe driver, I was using the Windows 8.1 driver. However I installed the Intel driver as per your suggestion and it did not change the situation, the error message above still appears during system boot-up.
I spent looked into the device information:
Under Windows' Device Manager application I looked under 'Disk drives' and the P3600 is not there, I only find the hard drive on which I installed Windows (the boot drive)
However under the category 'Storage controllers' I do see my newly installed Intel driver 'Intel(R) Solid-State Drive P3700/P3600/P3500/750 Series'.
I right clicked and opened 'Properties' and in the 'Events' tag went to 'View All Events...' and there appears to be a problem.
This is the message: 'Device PCI\VEN_8086&DEV_0953&SUBSYS_37098086&REV_01\4&3834d97&0&0008 had a problem starting'
The more detailed XML info is:
Is there any useful information there? Do you think the SSD is damaged? Or is there some way I can recover it?
Please check your private messages.
We would like to get some additional information, this will help us to determine the actions required to resolve this issue.