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WGuth
Beginner
984 Views

P3600 with erroe

I believe my P3600 has failed, could someone please tell me if it is still in warranty and if I can do an RMA? It is approaching one year since purchase. The output of the 'isdct show' command is below containing the part and serial number and also one of the indications of failure (*BAD_CONTEXT_1052 DF).

C:\isdct>isdct show -intelssd 0

- IntelSSD Index 0 -

Bootloader: 8B1B0129

DevicePath: \\\\.\\SCSI1:

DeviceStatus: *BAD_CONTEXT_1052 DF

Firmware: 8DV10100

FirmwareUpdateAvailable: Firmware=8DV10131 Bootloader=8B1B012E

Index: 0

ProductFamily: Intel SSD DC P3600 Series

ModelNumber: INTEL SSDPEDME800G4

SerialNumber: CVMD4345003Q800BGN

The LED status is:

LED 4 (green) is lit - 'Solid green when drive is healthy'

LED 2 (red) is lit - 'Solid red if drive is in disabled logical mode'

The output of some additional probing is here:

C:\isdct>isdct show -a -intelssd 0

- IntelSSD Index 0 -

AggregationThreshold: Selected drive is in a disable logical state.

Aggregation Time: Selected drive is in a disable logical state.

ArbitrationBurst: Selected drive is in a disable logical state.

AsynchronousEventConfiguration: Selected drive is in a disable logical state.

Bootloader: 8B1B0129

DevicePath: \\\\.\\SCSI1:

DeviceStatus: *BAD_CONTEXT_1052 DF

EnduranceAnalyzer: Selected drive is in a disable logical state.

ErrorString: *BAD_CONTEXT_1052 DF

Firmware: 8DV10100

FirmwareUpdateAvailable: Firmware=8DV10131 Bootloader=8B1B012E

HighPriorityWeightArbitration: Selected drive is in a disable logical state.

Index: 0

IOCompletionQueuesRequested: Selected drive is in a disable logical state.

IOSubmissionQueuesRequested: Selected drive is in a disable logical state.

LowPriorityWeightArbitration: Selected drive is in a disable logical state.

ProductFamily: Intel SSD DC P3600 Series

MediumPriorityWeightArbitration: Selected drive is in a disable logical state.

ModelNumber: INTEL SSDPEDME800G4

NativeMaxLBA: Selected drive is in a disable logical state.

NumErrorLogPageEntries: 63

NVMePowerState: Selected drive is in a disable logical state.

PCILinkGenSpeed: 3

PCILinkWidth: 4

PhysicalSize: 0

PowerGovernorMode: Selected drive is in a disable logical state.

RAIDMember: False

SectorSize: 512

SerialNumber: CVMD4345003Q800BGN

SystemTrimEnabled: True

TempThreshold: Selected drive is in a disable logical state.

TimeLimitedErrorRecovery: Selected drive is in a disable logical state.

TrimSupported: True

WriteAtomicityDisableNormal: Selected drive is in a disable logical state.

isdct dump -intelssd 0 datatype=identify

Error: Identify device command failed.

C:\isdct>isdct load -intelssd 0

WARNING! You have selected to update the drives firmware!

Proceed with the update? (Y|N): y

Updating firmware...

Error: Firmware update failed.

Thanks

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jbenavides
Honored Contributor II
63 Views

Hello BillGuthrie,

It seems your SSD detected a problem and has been disabled. In this case, please apply these actions:

- Unpower the the Intel® SSD DC P3600 Series completely and then repower it by removing from the computer, then plugging it back in.

- https://downloadcenter.intel.com/download/23931/Intel-Solid-State-Drive-Data-Center-Tool Download Intel® Solid-State Drive Data Center Tool, version 2.3.1, and try updating it to the most recent firmware version.

If the issue persists, please go to the http://www.intel.com/p/en_US/support/contactsupport Contact Support website and engage your nearest support center for further recommendations.