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P3700: Please contact your Intel representative about firmware update for this drive.

HKieh
Beginner
3,254 Views

Hi,

I have four Intel-SSD-DC-P3700-Series-1_6TB-12-Height-PCIe-3_0-20nm-MLC which my company purchased from HP in two Proliant DL380 Gen9 servers. If I run the tool isdct from Intel it prints out the following:

isdct show -intelssd 0

- IntelSSD CVFT5225005S1P6DGN -

DeviceStatus: Healthy

Firmware: 4IFDHPK2

FirmwareUpdateAvailable: Please contact your Intel representative about firmware update for this drive.

ModelNumber: MT1600KEXUV

ProductFamily: Intel SSD DC P3700 Series

SerialNumber: CVFT5225005S1P6DGN

Index: 0

DevicePath: /dev/nvme0n1

Bootloader: 8B1B012E

 

If I try to do an update it prints out the following:

 

isdct load -intelssd 0

WARNING! You have selected to update the drives firmware!

Proceed with the update? (Y|N): y

Updating firmware...

Error: Please contact your Intel representative about firmware update for this drive.

 

I contacted HP and my contact told me this:

 

HPE does not provide any drivers, FW or utilities for the Intel workload accelerator cards.

 

 

The question I have is what must I do to get the new Firmware for these cards?

 

The operating system used is Redhat 7.2 with a kernel.org kernel 4.4.1.

 

 

Many thanks in advance for any help resolving this issue.

 

Regards,

Holger

 

0 Kudos
11 Replies
jbenavides
Honored Contributor II
332 Views

Hello h_o_l_g_e_r,

The SSD that you have is an OEM version of the drive, customized for use in HPE* ProLiant* ML/DL/SL Server Series. Firmware updates and drivers for your SSD are provided by https://www.hpe.com/us/en/support.html Hewlett Packard Enterprise (HPE) Support Help & Customer Service Hewlett Packard Enterprise (HPE), so you will need to contact them and confirm any plans to update firmware in the future.

Intel® SSD Data Center Tool may be able to pull the information from the drive, however, it does not support firmware updates on OEM SSD's.

HKieh
Beginner
332 Views

Hello jonathan_intel,

thank you for confirming that this is a HPE OEM card. Unfortunatly HPE still refuses to supply any support for their own cards! They still say this:

HPE does not provide any drivers, FW or utilities for the Intel workload accelerator cards.

 

So, I am stuck without any support.

Regards,

Holger

jbenavides
Honored Contributor II
332 Views

Hello Holger,

The OEM versions of Intel® SSD's are normally customized, so the drivers and firmware used with retail drives normally do not apply to OEM SSD's.

In this case, HP may not have released any new drivers nor firmware for the HP* PCIe Workload Accelerator, which appears to be their version of the Intel® SSD DC P3700.

If you have any specific issue or questions, HPE support should be able to provide the assistance you require, and also, we will be glad to help in any way within our reach about this matter.

Please check your private messages as we would like to get more information about this.

HKieh
Beginner
332 Views

Hello Jonathan,

I noticed very poor performance with these cards, so I wanted to first check if I have the latest firmware and drivers. Looking at HPE website http://h20565.www2.hpe.com/hpsc/swd/public/readIndex?sp4ts.oid=7908255&lang=en&cc=us http://h20565.www2.hpe.com/hpsc/swd/public/readIndex?sp4ts.oid=7908255&lang=en&cc=us I noticed that the firmware shown is not for the Intel P3700, but the FusionIO (SanDisk) IOdrives. My contact to HPE then opened a case to which they answered: "HPE does not provide any drivers, FW or utilities for the Intel workload accelerator cards.". And it was suggested to just use the isdct (Intel Solid State Drive Data Center Tool), which suggested that there is new firmware. Even if there is no new firmware, I cannot put these cards in operational use in a critical environment, if there is no support for these cards.

 

Regards,

Holger

 

jbenavides
Honored Contributor II
332 Views

Hello Holger,

Please check your private messages.

We would like to check further on this and we require some additional information for this purpose.

HKieh
Beginner
332 Views

Hello Jonathan,

first sorry for the long delay, I first tried to solve this via HPE but was not successful. I did try to send all the information you have asked for, but your mail server rejects my reply:

Remote-MTA: dns; mga14.intel.com

Diagnostic-Code: smtp; 550 # 5.1.0 Address rejected.

Regards,

Holger

PvanH
Beginner
332 Views

Hi,

I've got the same problem with this card but this one is supplied by Dell.

When I try to update the drive I get this message:

[root@*****-01:/opt/intel/isdct] ./isdct load -intelssd 0

WARNING! You have selected to update the drives firmware!

Proceed with the update? (Y|N): y

Updating firmware...

- Intel SSD DC P3700 Series CVFT540300062P0EGN -

Status : Please contact your Intel representative about firmware update for this drive.

When I list all properties of the card I found this value:

OEM : Dell

I created a support ticket at Dell but they redirected me to the Intel support site.

Is there a command line parameter to force this update or bypass this check?

Kind Regards,

Patrick

jbenavides
Honored Contributor II
332 Views

Hello PaHo,

As was mentioned in previous posts, Intel® SSD Data Center Tool does not contain firmware updates for OEM drives and it is not possible to force Intel Firmware to a drive from other vendor.

In this case, we advise to check with Dell Support if they have any firmware update available for this SSD.

Keep in mind that OEM devices are meant to be used in specific configurations, therefore, they may not require firmware updates.

Regards,

 

Jonathan
PvanH
Beginner
332 Views

Hi Jonathan,

Thanks for the answer but I was already expecting this. Dell is pointing to Intel and Intel is pointing to Dell. It would be really helpful if one of them points to correct website where the most current (OEM) firmware is available.

What I don't understand is that the Intel tool is able to detect the firmware is outdated but nobody can point me to the latest firmware...

Regards,

Patrick

ASouz7
Honored Contributor II
332 Views

PaHo,

Please bear in mind that proprietary SSDs have their firmware provided by the OEM due to the possible modifications they apply to the drive. That is the reason as to why you were pointed to Dell* as their firmware are the right ones for your drive.

Best regards,

Aleki

idata
Community Manager
332 Views

may i join your "club"?

i have a fujitsu oem p3700 and also can't update firmware.

Reply